Hello Flights - Birmingham

Yafatou C.

Absolutely avoid this agency at all costs! Ramsey lied about my ticket being flexible and promised a return date change without any issues, only to deny responsibility later. I endured endless stress, delays, and misinformation, leaving me stranded and forced to buy an expensive new ticket. His lack of accountability and dishonesty is unacceptable. Save yourself the headache and choose a more reputable company!

Demi O.

If I could select minus stars I would! We booked flights in 2022, they made an error and issued us vouchers. We decided to use the vouchers for our honeymoon, however the service has been absolutely atrocious. They’re unable to take responsibility for their mistakes, although having proof of their wrongdoing. They wanted us to pay more money, but we simply will NEVER use or recommend this service. Don’t waste your time or energy

Abubakar S.

This company is a scam, they book you a fake flight with lower price, take your deposit and when it comes for confirmation, they change to another another flight with a higher fare, and if you don't want the change flight with the higher fare then they said your deposit is non refundable. They are a bunch of con and dishonest people, very arrogant and unprofessional. PLEASE DON'T LET THEIR PRICING DECEIVE YOU. DON'T DEAL WITH THEM.

Dome

Shame I can't give ZERO stars.
They are a scam a fraud and more else. Completely lack of transparency, incompetent people, the voucher they promise as a compensation is fake, can be used only outside Europe and not more than 100£ per time. Their price is higher than lastminute, booking and other similar services. Please stay far!!!

Ludimila V. F.

It’s a scam!!! They horrible! Don’t buy with them please! I wanted to buy tickets for myself and my children to go to Gambia for Christmas to honour my late son who was murdered last year so speaking with Frank I explained how this was an important trip for us. He got us the tickets and I had to pay the deposit of £200 but I remembered I had a friend who is a manager from Morocco airline he would know if those flights number they gave me were legit for those dates, my friend got back to me and said “don’t buy it’s a scam that ticket doesn’t exist” my heart!!!! Omg thank God I didn’t pay anything. The fraud agent kept calling me till midnight! Then the next late afternoon I picked up the phone I told I didn’t want anymore and I hang up, he called back and he said Sir/ Madam you have to pay because I made reservations I said no you couldn’t do that without paying he then got aggressive saying I will get a charge in my name, then I told him that they were scammers. He kept calling my phone nonstop and I had to block the number. Unfortunately I gave them my name and my children full names and their dates of birthdays. Please be careful they are heartless people.

Tiffany A.

Update!! 13/5/24

There is a pending investigation '- anyone with any issues with this fraudulent company, please get in contact.

My parents used this company and dealt with John Withman.

They were particularly impressed initially until a few weeks before our trip, the company notified us of a flight cancellation. Not only did they rebook them on an alternative flight (for which they paid an additional cost), but they also provided us with a £500 voucher that was valid for three years.

However, it is with great disappointment that we must update our review. As we attempted to use the voucher Beginning in January, they were informed by the company that new terms had been implemented. Instead of the £500 initially promised, they now only allowed £100 without any clear communication or updated terms provided beforehand.

Due to an error in their booking system, my parents were charged an incorrect amount for their flight voucher. Recognizing this mistake, I promptly contacted the company and requested that the voucher amount be returned to my parents' account. I explained that this error was solely the fault of the company and not my parents. However, much to our disappointment, they declined our request and instead tried forcefully selling another flight.

Frustrated by their lack of understanding and unwillingness to rectify their mistake, I reached out to them twice via email but received no response. This lack of reliability and communication left us with no choice but to seek legal advice to resolve this matter.

Today, when I contacted them again, they assured me that they would respond by the end of the day. While I appreciate their promise, actions speak louder than words. As someone who does not back down easily, I will consistently chase after them until the funds are returned to my parents' account.

It serves as a reminder that while cheaper travel agents may seem appealing at first glance, the long-term costs can often outweigh the benefits of booking directly with an airline or reputable company.

In conclusion, while our initial experience with this company and John Whitman was positive, their subsequent actions have left us disappointed and frustrated. We can no longer recommend them to friends and family due to their unreliable behaviour

Kenneth N.

I recently used Hello Flights travel and tour service center for booking a flight and I must say, I was thoroughly impressed by Omar's dedication to finding me the most cost-effective option and Ramsey's positive energy. Not only did Omar secure a great deal for my flight, Omar and Ramsey also offered generous discounts for future bookings with Hello Flights. These guys attention to detail and commitment to customer satisfaction truly set them apart. I highly recommend their services to anyone looking for hassle-free travel planning and fantastic deals.

Obasa J.

Ramsey is a scammer, they always come up with EMD vouchers scam strategies. They always look for mean of extorting money from innocent people, I Made a booking reservations with them on the 7th May 2024, made a deposit payment and was given a date 10th June 2024 to balance up , only to pay up the balance and get the flight ticket 30th of May 2024, they said the price for the flight has changed , Imagine a sealed deal ? What is the essence of early booking reservations? Why telling me the price has changed for a done deal? I asked for a refund they said I can’t get a refund unless I have part of my funds inform of EMD voucher , that they make payment to the flight operators, another red flags here , the operator you claimed you made a reservation with seeking a new price tickets? They are not trustworthy company they are scammers