Hays Travel Southend - Southend-on-Sea

Danny G.

I booked a holiday at Hays Travel in Southend at the end of May. I was helped by Anna, who found me a nice hotel & area to stay in Alcudia, Majorca. She was really helpful & gave great customer service.
I went back in there yesterday to get some EURO’s for my solo holiday. The staff were friendly & welcoming when I went in there & asked if I needed help. It was quick & easy getting my currency. So great customer service once again. Definitely recommend coming here to book a holiday. I’ll be back again to book somewhere in the future.

Richard N.

Excellent service and very helpful and efficient in booking holiday.
Will use again definitely

Gill M.

I called in a few weeks ago for some currency & saw Danny who was very helpful. I went in again today (3/6) & saw her again. I must say she is always very pleasant & polite. She always makes sure she counts out the currency slowly & in front of me. I will be visiting again in the future. 👍

Kasey W.

Highly recommend Hays Travel Southend Branch, my go to when booking holidays. We always receive high quality customer service and the team always manage to find me great prices for holiday packages which I request. Efficient & easy booking process, in particular Rosie has been a great help!

charles P.

I had to cancel a holiday due to a member of our party becoming ill.
we lost our deposit of £1000, which is fair enough, a payment in addition of £500 was paid, which is due back as a refund.
I was told ten day's till it was paid back to the same card it was paid on.
Three weeks later I'm still having to chase this up with numerous phone call to the Southend on Sea branch, with a wide range of excuses why the money hasn't gone back to my account.
I'm either going to get the travel ombudsman involved or a county court, I'm not prepared to waste anymore of my time on this.
I can safely say we will never be using Hays ever again.

Jordan S.

Recently returned from the F1 Silverstone weekend.
Whilst the weekend was great there were a couple of hiccups along the way.
When booking we were told we would be in a Hilton but once paid we discovered we were at a Brittania hotel Branch in Coventry which is a fair bit away from Silverstone. We accepted that but wasn't impressed with the hotels bad reviews.
Once we arrived the hotel was actually quite good with nice staff, good food and clean surfaces despite the hotel looking a bit dated.

The coaches were provided through a different company and we did not know what time anything was until 2 days before where we found out the bus would be collecting us at 08:45 AM and leaving after the last racing event of each day.
In that sense we were a bit gutted we couldn't stick about for longer for the Podium on the Sunday and also the various concerts and events taking place at the track into the night.
The 08:45 pick up time meant that with general admission ticket sby the time you got to the track the "best" spaces were already taken.
As mentioned it was a really good weekend but would have preferred to know a rough plan of action before booking especially with the location of the hotel.

Hayes were easily contactable if needed.

Karen H.

They took their time to try and help me in very difficult circumstances as l had relatives out in Asia and my mother was ill.
Very friendly, helpful and efficient team and always a smile when l visit.

Bita B.

Worst agency ever, the ladies that work there are politeless, have no manners to talk to people and to handle situations.

I will not recommend to use any of their servicies whatsoever.

I’ve never experienced such a precarious service from that “ladies” in my life, the lack of communication and problem solving.
Simply useless…