Hays Travel Glasgow Silverburn - Glasgow

Discover Hays Travel Glasgow Silverburn

If you're looking for a comprehensive travel agency located in Glasgow, Hays Travel Glasgow Silverburn stands out as a reliable choice. Situated at Unit 74, Hays Travel Glasgow Silverburn, 763 Barrhead Rd, Glasgow G53 6AG, United Kingdom, this branch not only excels in travel services but also offers additional conveniences for its customers.

Contact Information

For those who prefer direct communication, Hays Travel Glasgow Silverburn can be reached at 1415305504. Their friendly staff are always ready to assist you with your travel needs.

Online Presence

In today's digital age, checking their website is highly recommended. Here, you can find detailed information about their services, book online, and even plan your appointments in advance.

Specialties and Services

• Travel Agency: Hays Travel offers a wide range of travel packages and services, ensuring your trip is nothing short of perfect.
• Currency Exchange Service: Need foreign currency Their exchange service is convenient and competitive.
• Online Appointments: To save time, you can book appointments online.
• On-site Services: From travel consultations to currency exchanges, many services are available directly at the branch.
• Language Assistance: Multilingual support makes international travel smoother.
• Accessibility: With features like a wheelchair-accessible entrance, seating, and toilet, as well as gender-neutral toilets, the branch caters to all visitors.
• LGBTQ+ Friendly: They create a safe and welcoming environment for everyone.
• Kids Discounts: Families will appreciate the special discounts available for children.

Customer Opinions

With 27 reviews on Google My Business, Hays Travel Glasgow Silverburn has earned an average opinion of 4.1/5. Testimonials often highlight exceptional customer service, such as the case of a customer who booked a holiday to New York and Cancun. The staff, particularly Ashleigh, were praised for handling an airline cancellation seamlessly, ensuring the customer didn’t miss out on their New York adventure. Their proactive approach in sending travel tips and activities also adds to the positive experience.

Recommendations for Visitors

For a potential customer, visiting the Hays Travel Glasgow Silverburn website beforehand to check available travel packages and services can be incredibly beneficial. Given the branch's commitment to accessibility and inclusivity, visitors with special needs will find the environment welcoming and accommodating. The availability of online appointments and on-site services means you can plan your visit efficiently, saving time before or after your travel preparations.

Whether you're a frequent traveler or planning your first big trip, Hays Travel Glasgow Silverburn offers a blend of expert travel advice, convenient services, and a welcoming atmosphere. Their dedication to customer satisfaction, combined with their accessibility features, makes them a top choice for anyone looking to plan their next getaway.

Conclusion

👍 Reviews of Hays Travel Glasgow Silverburn

Hayley C.

5/5

Booked my holiday for this year with Hays. It’s a big one New York then on to Cancun. Ashleigh was great she sorted everything. One of our flights were cancelled by the airline and Ashleigh sorted this straight away, found us other flights for the same departure date and made sure we didn’t miss out on a day in New York. She has also sent us over loads of stuff to do when we are there. Great service 👍🏻👍🏻

Cedric D.

1/5

Firstly, I'm not paid or neither do I receive any perks or any incentives for leaving reviews.
I do so to help people make the best of their money's worth. Below is my experience with Hays Travel.
If I could I would give them a zero. I recently purchased a money card from their travel center in Silverburn Shopping Centre in Glasgow. They told me the terms and conditions of using the card but never did they mention that my money would get locked for 30 days if I used the card as a security deposit. When I called them to ask them to release the funds, they said that it's not within their capacity to do so. I feel totally cheated because now I have money in my card and I can't use it and it will only be available once my holiday is over.
How is it even acceptable that they conveniently avoid these crucial details but clearly remember others. The representative at the Silverburn center seemed to lack any sense of empathy. She asked me to contact their card services but why should I do it if Hays is providing the card on the card provider's behalf. Even so, I called up card services and they were unwilling to even let me know the name of their company! I mean seriously how's this even acceptable that they don't disclose the name of the company but they want to hold my money!!
I'm convinced that it's a deliberate dirty tactic because by locking my money it would mean that I would require to put more money into my card at a disadvantaged foreign exchange rate only to end up having extra foreign currency at the end of my trip to come back and exchange with Hays to get my pounds back.
It's just ruined my wonderful holiday....Like I said never again with this agent.
For those who have used Hays before, just be very careful about these fine details.
I hope that anyone reading this post doesn't have to go through this experience like I did

Stephanie B.

5/5

Highly recommend Hays Travel Silverburn if you are looking for your perfect holiday. All the girls are lovely and helpful. Ashleigh was very knowledgeable whilst booking our holiday answering all the questions we had.

Nichola

5/5

The staff regularly go above and beyond to find you the best holiday, any issues they will do their best to sort it for you, even extra things that aren't required of them! They truly give you a reason to use a travel agent over booking it yourself online

Caroline P.

5/5

Barry is very good and helpful very experienced I like him I like seeing him when I come into branch highly recommend Barry thanks Caroline x

Joanna S.

1/5

Have just been on phone once again to the most un helpful travel agent av ever came across it doesn't cost anything to be helpful will make sure a never book again with this company maybe staff need some customer service manners

Cj T.

5/5

Excellent service would highly recommend. Thanks to Ashleigh for sorting our holiday professional service and nothing was too much trouble!

Erica B.

5/5

Michelle in silverburn has help us out alot with our holidays over the years going away back to when she worked for thomas cook will always book throw Michelle x