Hays Travel Eastbourne - Eastbourne

Julia B.

Went to Hays yesterday to try and book a repeat holiday to a lovely hotel in Egypt and Tanya was soooo very patient trying to find the perfect dates flight times etc and today I went back and booked our holiday.
All of the ladies in there are so friendly and helpful but Tanya really is a star.
Thank so much.

Hoff

Big shout out to Dec and Amanda today(14/11/2024) when I popped in to get a quote for an upcoming holiday. Great customer service from them both, even though I didn't book anything today. I will consider Hays in the future! Thank you Dec and Amanda

Matt2405

Forget the stress of doing everything yourself, Because in the long run, saving a couple of hundred of pounds Is not worth it.
Myself and my wife went into Hayes and had them put a quote together for a weekend holiday package to Paris. I’ve been late with putting a review down, but I was just daydreaming On my lunch , about how happy we were when we went to Paris. There was no stress whatsoever, and I completely put this down to the company. We were in a lovely area with a great hotel and the next holiday that I book will definitely be through Hayes. Thanks guys very professional job!

Aluicious S.

I promised to take the Missus away for a nice break and had often noticed some great deals posted in the window. I went in last Sunday and although there was a bit of a wait I was invited over by a jolly nice lady who took the time to fully explain what was on offer. Our requirements didn't quite fit the offers in the window so the eventual price was much higher than expected. Nevertheless, the agent was very knowledgeable and helpful, which meant we'd avoid problems further down the line. Tania managed to find a nice boutique hotel which should keep the Missus happy. Although she hadn't personally been to Morocco Tania was able to give some very useful advice about our holiday.
So that's the flights and accommodation sorted. I'm packed already and all I've got to do is find a tour guide who'll take my Missus around the market.

I simply must give the update now that we're back.
There's much to say and if I was brief, I wouldn't do it justice.
We had a pleasant flight but the 3 hour queue to get through passport control at the other end was torture.

Our shuttle dropped other holiday makers outside shiny nice new hotels. My beloved Missus nearly died when we pulled up around midnight at the entrance to a dingy back alley. Then a nice Moroccan chap placed our luggage onto an old wooden cart and wheeled ahead of us into the darkness. The Missus was beginning to suspect that I had played a joke and booked the holiday for my own benefit. Undeterred I encouraged her to follow us to the door of our guest house. We were invited in by the nicest young Moroccan guy with a slight American accent. Upon entering I was in my element. I thought the Riad Explore looked amazing. My beloved Missus was still reeling and set about accusing our hosts of misrepresentation, whilst I went off to explore. My first night in Morocco was spent drinking sweet mint tea on the roof terrace, staring at the stars.
The following day our host promised that despite her initial impressions my Missus would enjoy her stay.

Fortunately, our guest house was a short five minute walk to the main market square which meant we saved money on transport and excursions. The Missus absolutely loved shopping and bartering with the locals. My legs are still aching from standing around outside market stalls. She's already planning to go back but I refuse to spend any more than one day wandering around that blasted market.

J S.

As always, I found the perfect city break ( same hotel I had found online). Excellent price and baggage included , and .....no booking in or printing either totally stress free

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Joan M.

I always use Hays it's so nice to receive personal attention from a real person. They are so helpful and try getting the right holiday for your budget. Sarah from the Hastings branch is amazing so helpful .would highly recommend.

Georgina L.

The staff are so friendly and helpful. Even though the branch is really understaffed they go above and beyond. Thank you Amanda and all of your colleagues for your patience, help and advice.

Tony J.

Excellent customer service from the team. They recently helped a friend of mine book a holiday to Rhodes. Nothing was too much trouble and Tanya in particular was very helpful in guiding my friend through the complexities of the Covid regulations. This was made all the more difficult as my friend is not able to access the internet.. Thanks again for a wonderful service.