Hayes and Jarvis - Crawley

Katie Coiley

My family and I recently got back from the most amazing trip in Japan, organised by the amazing team at Hayes and Jarvis. The trip was created and made for us but Andy who throughout the whole process went above and beyond for us. He listened to everything we said we wanted to do and put this into a tailor made itinerary with places and things to see that we hadn’t even thought of. He was so readily available and was always happy to tweak and change any bits to suit our needs. The holiday would not have been the same without all his amazing advice and pictures from his trip to Japan! He really felt like a friend after the year of planning and excitement. He even gave us recommendations whilst we were in Japan via email! We can’t thank him enough. Andy you were the best! Special shoutout to Sharon who was a star too!

Sandra Birkinshaw

As a family of four adults, we decided to take a family holiday to Japan.
However, after looking online, we felt completely overwhelmed with the options of where to travel, and what places to visit.

So we contacted various travel agents to look at their itineraries, unfortunately most of the travel agents weren't flexible on the itineraries therefore we were unable to personalise our travel.

We contacted Hayes and Jarvis and were put in contact with Andy Finlay and he was absolutely brilliant.
He understood the brief - 4 adults all expecting different experiences from Japan.

We had about 3 or 4 online meetings where Andy wanted to know about us and what we wanted from the trip, each meeting we discussed different hotel options, locations, trips and agendas until we all agreed on the same itinerary and it was perfect it was tailor made to meet all of our needs.
Nothing was too much trouble, he really took the time to understand us and he was very quick to respond to any questions
It also really helped that he had a vast knowledge of Japan having visited many times.

The holiday ran as smooth as clockwork, really well organised, all the travel booked, tickets provided in advance, the app and the folder were brilliant with so much useful information to hand. We felt safe and knew we had back up of an issue arose. It allowed us to enjoy the adventure without the stress of having to book trips, travel etc.

Alison Feist

We used H&J in 2019 was excellent and holiday was amazing. Always promised to return to India . October 2024 contacted HJ again, Chris Cook was faultless, friendly and helpful. He listened to our type of holiday we were looking for to complete South India trip, He put appropriate suggestions together and solved any issues or concerns. Holiday booked. Highly recommend. Service and attention to detail as good as in 2019. Looking forward to holiday now in 2025.
Massive thanks Chris Cook

Jeremy Ridley

Amazing advice for our bespoke tour of Japan from Andy Finlay

From the initial enquiry through to finalising the holiday, we have been amazed at the professionalism, knowledge and friendliness of our Travel Consultant Andy Finlay. He has helped us immensely through from deciding to visit Japan to tailoring a bespoke tour for us. Andy has been brilliantly responsive and helpful in advising us in planning our holiday, which we are really looking forward to. We will definitely be using Hays & Jarvis going forward and Andy has been amazing to deal with, we couldn't have asked for anyone better. Thank you !

Antoine

Very messy. I booked our trip with Hayes and Jarvis and, upon signing our contract and having paid for it in full, they handed us over to a trip co-ordinator who happened to work for their sister company Enchanting Travels. All of a sudden, we received emails from this company without any explanation as to why we were travelling with this company and not HJ. Many hiccups have been happening since the handover: code for choosing our seats on our outgoing flights not working, two separate bookings for our flights instead of one booking for all of us, no passwords for logging in the travel app, travel app containing incomplete and incorrect flight times, no information about visas until requested for it, etc. I do hope they make their best efforts to provide us with an adequate level of customer service given that we have paid a premium price for our holiday. I will write again for an update.

Nigel Champken-Woods

This is our third trip with H&J Western Canada, Australia and Eastern Canada. We have upsets like bush fires involving change of itinerary at the last minute, no drama just sorted. great service. All our reps have been great and thanks Beth for sorting things out for us this time.

Colin Hartley

We've just booked our 4th holiday with Hayes and Jarvis. Each one has been an adventure but with the safe and secure support of a great team on the ground.
We're going back to India - this time to Kerala. Last time we 'did' the Golden Triangle with some extra days in Shimla via the Toy Train. India has amazing architecture, scenery, wildlife and very friendly people. Well worth booking.
Our lastest booking was managed by Thidara, one of Hayes & Jarvis' booking agents. She was knowlegable and helpful with some great suggestions to improve our holiday and came up with a really good deal.
Can't wait to go!

Aleeta Ringrose

This is a review for my Travel Consultant Jas Bhela who has put together our itinerary for our honeymoon in China. Jas is very knowledgeable about travelling in China, having visited recently himself. Despite speaking to multiple travel agencies, we went with Hayes & Jarvis as Jas was able to give us special tips and additional information that the other providers did not. He also booked us special/more unusual experiences that were not in the standard packages offered by the others. He also spoke passionately about his travels in China which was motivating. We are very much looking forward to our honeymoon next year. Thank you Jas!