Gullivers Sports Travel - Tewkesbury

Michael Ward

I had 2 tickets to Scotland-Romania Rugby World Cup booked with Gullivers for later in the year . I found out in November that I have a terminal diagnosis and was initially told I had about 6 months left .
So I decided I'd better start sorting things out and I called Gullivers to cancel the trip . I had paid just over half the holiday and was told that I would only be entitled to approximately a £25 refund . They did suggest passing the holiday on to a friend or family and getting them to go and pay the rest off . I refused the £25 refund because it felt like an insult.
Gullivers don't seem like a customer oriented company, more a money oriented one .
They did wish me all the best with my treatment and hoped it went well. It's terminal, it doesn't get better. But thanks

Matt Lake

Thank you so much for the clear communication and ease of booking throughout our trip to Rome. We really appreciate the flexibility in booking so we could extend our stay for valentines.

We had a great trip and wouldn’t hesitate in booking with you again. This was our second attempt at going obviously the first didn’t happen due to covid however; that was with another package provider and we are so pleased it fell through.

Very professional and courteous staff! A+

Darren Stevens

We have used Gullivers twice, most recently for the France versus England game. The price was excellent value for money and the hotel was in a great location. We chose to arrange our own transport, but found every aspect of the Gullivers service to be first class. We would definitely use them again and recommend them.

Stu Rock

Rugby World Cup 2023 !!! £11k package !! What can I say.😡😡😡
Phoned them last year to organise a priority call for when tickets were released and guess what no call !! When I called up for tickets once I knew they were on sale this year , a sales personal from Gullivers sent me all details over email and told me to confirm by a day -which I did, The package details were confirmed twice over email with all details included and was due to take payment on the following morning. The following morning arrived and surprise surprise they did not make contact like they said they would, so We then phoned up, to be told that package had sold out !!! ( we feel that we have lost out on a once in a life time opportunity due to poor customer service)They were willing to do nothing but say it had sold out or pay the much higher prices!! We have emails to prove all discussions!!!! Very Poor that they would not offer anything else in the first price package discussed.
Just so everyone knows that this would of been an £11k package and there attitude towards sorting an alternative option was non existent.

Customer service is awful !!!
Please think twice about using them !!

Ian Schofield

I have used Gullivers several times and they are a great crew. Very friendly and available to answer your questions. When you are away on the tour staff are available and you are looked after. You can book in confidence with these guys.

Roseann Gray

We used Gullivers for the British Grand Prix, great service everything went as planned, will definitely use again and recommend to friends.

Marci Watson

So happy with Mellisas' help in getting a F1 Monza package in Italy!! So excited!! Highly appreciated and recommend them ❤️

Wendi Newrick

After my husbands trip with Gullivers on the British Lions Tour of New Zealand 2017 we decided to give them another try and book England vs Italy Rugby in Rome last weekend, game was 4th February 2018. We booked the tour, cheaper than the RFU (but believe me we will be using RFU in future as the guide was at the hotel everyday and extremely helpful) Gullivers were not seen at all, oh wait, except to hand out match tickets on that morning. Not helpful anyway what so ever. I broke my ankle before the trip and we told them.. apart from 'awww' there was no 'help' or guidance at all... nothing.. Getting from Airport to hotel was not great. There was no transport laid on (the money you pay you would expect 'something') getting to and from Game on Sunday...Getting away from Stadium in Rome was nightmare, they said there are more trams laid on, this was not correct. I've written to the RFU letting them know the young man the RFU had at our hotel in Rome (Massimo) was absolutely amazing and so very helpful and concerned. He even advised some great restaurants and how to buy our tickets for trains/trams, gave me a poncho when it was raining, how wonderful. Nothing from Gullivers. We will not be using them again. They are cheaper but believe me not engaging or helpful..