Gold Medal Travel Group PLC - Leyland

G

Terrible experience. TUI packaged our holiday through these airheads and so far, they’ve not booked any of our transfers despite paying for in the package (£22k Disney and Caribbean trip). So $120 later in Uber costs and unnecessary stress we’re finally on our way back to the airport 40 minutes late for the next leg.
I called gold medal for assistance and all the guy on the line said “can I stop you there, you’ve called the supplier line”. No apology or “can I get you through to the right person”.
Average 2.9 starts says it all. Avoid!!!

Update. We’ve just had to pay another $120 as they haven’t added our baggage on to the flight to the Caribbean. Great!

Another update. Our seats on the flight were not booked together. My 7 year old daughter’s seat was 11 rows at the back, despite the trip being booked for 12 months. Great attention to detail.

Alexander Bavin-Crawford

They will hide behind 'ABTA guidelines' to avoid paying out a refund. They claim they 'weren't aware at the time' yet I emailed them the night we arrived at the resort in question. The photos below show the issues, and yet these only qualify for a 'standard cancellation refund' because we chose not to stay, which we would have got if we had simply changed our mind. Imagine thinking this is acceptable at a '5 star' resort. Disgraceful.

Deborah Lovett

Well what a fabulous bucket list trip we had. From being met at Dubai airport and transferred to our hotel to the sea plane taking us to the island in the Maldives. Everything went so smoothly and we would highly recommend using Gold Medal Travel

Chris G

Avoid, never informed about a flight schedule change resulting in missing our departing flight. Have been waiting 28 days for them to investigate and respond to my complaint and still nothing. Terrible communication and clearly don’t give a toss about there customers. Flight was Originally booked through Netflights which is a trading name of Gold medal travel.

daryll phipps

Recently booked Thailand via one.of gold medals national customers. Flawless travelling from start to finish. No issues whatsoever. Used them on two occasions now and both were extremely organized. I can see others had issues when changes were needed we were fortunately not in that boat.

Sue Wilson

Do not use them you have no support if your flight is cancelled. Not only was our flight delayed by five days but we also lost our hotel booking in Singapore. We’ve had no response or recompense. Avoid at all costs ?

J F

AVOID Netflights (Gold Medal Travel) Now Awful (used to be ok).
Booked a package holiday, but their system sold us a package with no return luggage allowance.
What sort of package holiday doesn't allow you to bring your luggage home!!
The online booking process started with hotel selection then the next screen asks you pick from their pre selected flights (outbound and inbound are paired already, no way to separate).
I selected the second flight option from their list (additional £22). Next screen called 'Extras' offers car hire transfers insurance etc (extras), NO BAGGAGE ALLOWNACE mentioned.
Third screen gives you the total to pay for the package holiday.
On receipt of the booking confirmation email it was obvious that they had not included return hold luggage.
Contacted then to correct what I can only describe to be an error in their system. Netflights email response was: 'It is understandable you may have missed or misunderstood this information but you have been charged correctly for the fares selected. In our GDS system it shows to add hold bags is approximately 28.00 EUR per bag per person, this will need to be added at the airport.
There was no warning or detailed information suggesting that we would not be able to bring our luggage home or even given the option to pay for it during the booking process. (which I'd have done).

I WOULD AVOID BUYING PACKAGED HOLIDAYS FROM NETFLIGHTS!!!

Unless you want to leave you luggage at the destination and not bring it home.

Zoe Blount

DON’T USE GOLD MEDAL

We booked our honeymoon with TUI using Gold Medal to Bali. We booked a package holiday and this was our dream honeymoon. It is now 3 weeks until we are due to go away and Gold Medal have cancelled our flights without explanation. Their customer service is disgusting and they have offered alternative flights to another airport over 200 miles away from where we live and asked us to pay over £2000 to swap them, even though they cancelled the flights.

We are heartbroken and simply don’t have the money for the alternate flights. Gold Medal have also told us we can have a full refund but it will take 46 weeks to come through so we cant even use the money to book a honeymoon anywhere else.

We have already sorted all our holiday clothes, travel money, travel insurance for while we are there and our vaccinations.

We have not been offered any form of compensation and we got a pathetic apology in the form of an email. They took over £3,000 from us but they can’t even provide adequate customer service.

My advice would be don’t bother booking with them especially special, once in a lifetime trips. I’m appalled by their service and this has ruined our wedding.

I would give them no stars, but this wasn’t possible.