GlasGO Taxis - Glasgow

Sean

I ordered a taxi for my dad via the app and confirmed that I’d be paying using Apple Pay. I told my dad prior to him being picked up not to pay for the taxi as I was going to cover it on his behalf. The taxi driver John (apparently) picked my dad up and took him to the destination. As my dad was getting out of the taxi good old John told my dad that he must pay using cash. My dad said that’s no problem and paid the fare using his own money and gave John a tip as well. The next day I looked at my bank account and good old John took a payment from my bank account and therefore double charged us.

I emailed Go cabs and was told to check my account after five working days for a refund. I followed their advice and no money appeared in my account. I then emailed go cabs again and didn’t receive a reply. Two days after sending the previous email I decided to call them and finally I received a refund that night. It shouldn’t take me having to contact the taxi company multiple times to get a refund. More importantly I wonder how many people John has screwed over for double fared. BE AWARE. I’ll never use this taxi company again.

Annette

Had incident with a driver on Monday and sent e mail to firm. I had a phone call from man called Peter within 20mnts and he told me he would be in touch today. I had call today saying driver had been dealt with and I was being refunded my fare , not just what i was overcharged but full fare. I have never had problem before and drivers always been helpful and courteous but shame 1 driver thought i was daft. I can't thank Peter enough he listened to me said it would be sorted and it has been so big thankyou

Kelsey M.

Someone is using my email on their account and I get nonstop email booking confirmations. I have emailed customer support over and over again asking them to delete the account. Not sure what else to do but leave a review. I cannot access the account to delete it myself because it is asking for a phone number not an email upon login. Their customer support has ignored 3 separate emails from me 3/10, 3/23, and 4/1. I'm not sure how many times I have to email them to get this account deleted... Not surprised to see all the other terrible reviews. This company is extremely unprofessional.

Alison A.

Would give 0 stars if I could. Airport taxi booked and confirmed a week in advance, didn't turn up, called and was advised there were no drivers available. What made it worse is the fact that nobody thought to get in touch to tell me this until I phoned them when it was 10 mins late then the call handler didn't even bother apologising or providing any assistance and was just outright rude about it.

Lily F.

My car tyre had puncture on Broomloan road yesterday. Driver of one of your cars saw me and turned his car stopping to see if I needed help. Was just needing air so I was OK. Thank you very much to white haired man wearing shorts and t shirt. Nice to know some people do look out for others.

Rich F.

People Make Glasgo-Cabs & having chosen to support this local service over Uber, I’ll not be making that mistake again. My driver Paul seems to be a deeply unhappy man. Sometimes it’s best to say nothing, rather than giving your disparaging opinions on what young lassies wear on a warm day. As for slagging off my charity 24h hike, suggesting walking the 3 peaks of the UK are just big hills & that I took the ‘tourist’ routes - I will happily accept your view when you have done the same / a similar feat. You can keep your 10% auto-tip, but jeez change your attitude or keep quiet!

John

Booked taxi and asked for an additional stop when in the taxi which to be fair the driver agreed to when the driver stopped he asked for upfront payment which wasn’t an issue, when challenged on his erratic driving and speeding and detours off the best route decided to call taxi company controller and play the victim!!! 45 mph in a 30 zone and almost colliding with another vehicle at a roundabout is not what should be expected from a taxi driver, licence plate taken and will be reported to Taxi licensing at GCC along with video capturing his speed and location.

E

Drivers seem reluctant to actually pick you up where they say they will, and as a result the timings on the app are completely off. Car was "1 minute away" for about 8 mins as the driver went around every single street except Gordon Street. Driver "had arrived" when in reality he was three streets away, in St Mary's Lane (not the best place to make me walk on a Friday evening, as a lone female traveller?). It shouldn't be that difficult to meet a driver at central station - the driver shouldn't take the booking if they don't want to meet at the agreed location. Journey took longer than it should've due to the messing around at the start.