Fox and Sons Estate Agents Eastleigh - Eastleigh

Luke A.

Awful and unprofessional. 5 years ago we purchased the lifetimesmortgage service. Last time no issues getting mortgage, this time, even when in a better financial situation 5 years later, we were declined for a mortgage with fox and sons broker, with no explanation or reason given. So we requested money back and raised a complaint. The worse thing about this was we were told via email, no phone call, and the email was worded such that it was tough luck and nothing more could be done. We then went through a broker outside of F&S and got a deal immediately with a better rate... so what was going on? Well, they had our money, that was that... didnt want to help us.. We dealt with Matthew throughout this and told him that if we couldnt get a mortage through F&S we would withdraw the sale of our house and go elsewhere, he said fine and hung up the phone on us. His attitude was awful and when we asked for compaint and call to be listened to, what a surprise, no call log or recording.

Josh originally helped us in the begginging, and he was fantastic, but halfway through the process, we were told he didnt work there anymore. How strange! But he was the best one to deal with and got stuff done, was very professional unlike some others!

Will never use Fox and Sons again!

Brian G.

Fox & Sons found a cash buyer for our property, at a very satisfactory valuation price. The service & advise that we received was excellent: special mention to Mathew Patrick, Anna Stimpson & Kim Ball at the Eastleigh branch for completing our property sale in under 5 weeks!

Andrew W.

Very disappointed & let down with service.
Poor communication & monitoring of sale both with myself & especially with buyer's agents. General lack of pro-activity & a branch which seemed to have taken its eye off the ball. Am now with new Agent having wasted several months . Only found sale had fallen through after chasing up agent to find out what was going on ! A sub standard casual service at an inflated price. Best avoided.

Paul

Hi , Thanks to Josh and all his wonderful and very professional team in helping with difficult times in selling a much loved family property. The team were very caring and considerate in all aspects of the process especially in explaining and dealing with legal documents. We would thoroughly recommend Josh and his team .
Paul and Janey Gosney

Sam S.

Adam at Eastleigh Branch was very helpful and professional when dealing with our son and his partners mortgage. He was very reassuring as they are First Time Buyers and kept them informed every step of the way. I would highly recommend Adam.
Josh who sold the property to our son, is a very pleasant guy who was not at all pushy in any way, and made our son very comfortable looking around the property, I was very impressed with how they worked as a team. Thank you again to all the team involved.

Pavel J.

We recently had a viewing through fox and sons. This was the first time we had viewed a property with them and the experience was great. Sam who met us at the property arrived around 5 minuets earlier then agreed, was welcoming, polite and answered all of our questions without hesitation and anything he wasn't sure on he found out. The whole viewing was simple, stress free and enjoyable. Highly recommended, both
Fox and Sons and Sam personally.

Victoria W.

Appalling service. We signed up with these awful agents for 20 weeks! What a nightmare . Sam over priced our home but we went with what he suggested. Weeks on with no viewings I called him, I emailed him, I left messages with staff. At one time I called and was told Sam and his manager were out delivering leaflets! That’s the type of rubbish they tell you!( or it could be true!)
We wanted our price lowered as they valued it too high. They ignored our requests completely. They are appalling. I even left a message to tell them what a discussing service they were. Not one person called back to at least try to talk it through! We are planning on selling and will be back on the market when the time is right and we have already found our agent to market our home. She’s completely different to Sam from fox and sons. No bull. Just plain talking.
I say be very careful if you sign a contract with these awful estate agents. They will ignore you. Appalling service from Sam and Millie.However, on the flip of the coin I would like to thank them whole heartedly as now I have learnt a very hard lesson as to not get sucked into the bull that falls out of some peoples mouths.

Evaristus D.

Thank you so much the wonderful team at Fox and Sons. You have been impeccable, understanding and professional throughout this challenging period. Thanks for your caring and guidance. My wife and I appreciate it all. You guys are great and easy to work with
Evarest