FedEx Station - Houghton le Spring

Derren S.

Useless beyond hope. What's the point customer service rep arranging delivery for you when the depot pays no heed at all. 3 days I've stayed in awaiting delivery. 3 days I can see the parcel has never even left the depot by their own tracking app.

Called but no one in they say! Mate you were never even on my property as my cctv can show. Garbage.

David B.

Never use FedEx. Utterly useless. They claimed they couldn’t deliver a parcel to my business address even though it’s one of the region’s best known business parks.
They reckoned they couldn’t find it. I think they lied. If they have anyone driving for them who knows this area, they will know where we are. We’re right next to Royal Mail, for crying out loud. Who’s driving for them? Stevie Wonder. If they can’t manage to find a postcode, then they should close down and go back to the USA. Because everything from their tracking to their customer service is poor. They make Evri look like Postman Pat.

Mick R.

Usless, the Driver and his supervisor are a joke.
I would give them zero rating if it was an option.
The Driver is illiterate and can't use a postcode and his supervisor backed him up.
I received a msg stating he had tried to deliver but no one was home and then sent me a photo of someone elses home. It took me an hour to speak to some one to clarify he has to use the postcode in whitleybay as there was two streets with the same name. Next day he did it again. I reported it immediately he had to be still in whitleybay. No chance of him returning. I complained again and was told his supervisor had checked it was the right address lies lies lies.now I have to wait 4 days. So we will see.
Update. He did it again, 3 times to the wrong address. Now a get an Email telling me my address is wrong and that their driver is trying to deliver it to another postcode. I had to explain again their client and myself has given them the correct one, TYPE POSTCODE IN SAT NAV 'FOLLOW SAT NAV'.
well forth attempt today we shall see.

Jordan L.

Absolutely awful service from start to finish. My delivery was scheduled for a specific date and never arrived — with no updates, no explanation, and no attempt at redelivery. I contacted FedEx multiple times and was passed from one case number to another with zero progress. Eventually, I found out (through chasing myself) that the parcel was being returned to the sender without ever reaching me.

No communication, no accountability, and no resolution — just delay after delay. I've now asked the retailer to cancel the order entirely because of how badly FedEx handled it. Never had such a poor experience with a delivery company.

christine T.

i have had for 2 days delivery then not turned up 🤷‍♀️ I’m not complaining as driver got in touch with me and the poor driver couldn’t deliver as the parcel didn’t have the number of my house just street 😡 driver very apologetic but as he says , he couldn’t even leave at a neighbour as it’s a long street
so would like to say Thank you to this driver for being determined to deliver parcel !! some drivers would have given up and sent it back to place it came from

Parish A.

A delivery of twelve bottles of wine from France apparently got as far as Durham when it was damaged. At first I was told that one bottle was broken and it was being re-packaged and it would be delivered the next day. I was informed that I would just have to drink eleven rather than twelve. Next day nothing arrived. Nor the next day. Nor the day after that. A week later there was a phone message that the driver could not find me, so I went and got him. The delivery now consisted of five bottles loosely stuffed in half of a copy-paper box.
So how do I view TNT Durham? Absolutely awful.

Karen G.

Drivers need to read post code, sick of missing parcels. Hedworth lane boldon i live, parcels go to same no, hedworth lane jarrow, the occupant says he doesnt recieve them. 🤷‍♀️.

MD U. S.

stupid delivery driver didn't even knock the door just leave the note we missed the delivery