Faresaver Ltd - Chippenham

Len House

Excellent services with a large fleet of reliable and normally fairly modern buses ranging from small single deckers to large doubles. The buses are almost never cancelled, and the team at Faresaver always respond swiftly on Facebook and X (Twitter). Most of the drivers are friendly and welcoming. Buses are rarely later than 10 minutes within the advertised time. The tickets are cheap with the current £2 fare scheme, with the Faresaver Day Ticket being a great price, too. The routes are pleasant and frequent. However, most do not generally run late in the evening (7:30 onwards). Overall, it's a superb company. Thank you very much Faresaver!

M Sardo

My son uses Faresaver buses to get to school. Faresaver staff were incredible when he left his saxophone on the bus this week. I called customer support, within minutes they located the saxophone and arranged for it to be transferred to a bus coming back to a stop near us. Everyone, from Martin on the phone to the lovely bus driver, was so kind and helpful. Thank you so much!

John Mummery

We very rarely travel by bus but decided to try the Faresaver X34 service from Frome to Chippenham Railway Station. I downloaded the timetable from the company website - easy to do and easy to read. However, upon arriving at Frome Market Street bus stop, the only timetable exhibited bore absolutely no relation to that which I had downloaded. As we stood there somewhat perplexed, an X34 bus arrived. We joined and it departed at the time shown on the website timetable. We asked the driver to confirm it was going to Chippenham railway station but he said "No. Town Bridge only". The journey was entirely satisfactory except that it terminated short. The driver was very friendly and courteous and as far as I can judge drove well allowing passengers to join and alight safely. The vehicle was clean inside and out, relatively comfortable but extremely noisy.
There was one issue of concern - a young person rode the whole journey standing next to the driver in direct contravention of the instruction "Do not distract the driver".

I raised these issues with the company and received a very prompt and courteous response. Apparently the driver made a mistake in not going to the railway station; the young person was a person on work experience and it was the council's fault that an incorrect timetable is displayed at Frome.

I appreciate the explanation but would suggest that perhaps a little more management attention to detail might be appropriate.

Nik D'Santos

My husband left his phone on the 231 bus service from Batheaston to Bath City Centre. I made contact via the lost property link and Natasha Thomas picked up the request.
She could not have done more, tracked down the correct bus and driver and advised that he had amazingly located the phone.
She then gave us details on how we could collect the phone from the driver, James.
We were able to catch the service up and he handed the phone over saving us huge amounts of inconvenience.
Both members of staff were amazing and we just wanted their actions recognised.
Thank you

Peter Leavy

Fabulous local bus service with friendly drivers - went over and above to help me when I accidentally left my phone on a bus, with one driver taking me to their depot for free and then using his own car to drive me back into town as the buses had finished for the day. The Facebook feed is also really well maintained with the latest travel information to keep up to date with any disruptions (and with the amount of roadworks around Wiltshire these can happen). Buses are always clean and well driven.

Glen Lyus

My 16 year daughter was dropped to her village stop after school today on the route 99 bus. She was upset when she got home claiming the driver was rude and showed no patience when she mistakenly showed the driver the wrong ticket. Now she no longer wants to travel with faresaver.

Try. It

Faresaver bus drivers usually quite good, around the BA14 area;
except the mid-age bloke who also drives a light grey/blue Suzuki SUV around the Trowbridge area; pretty car for a pretty boy, shame he's just a freaky weirdo driving it.

Adrian Frost

Very disappointed. Sat 7th Bus 231 for Chippenham, due at 19.33, didn't show. It was shown on the electronic display board until the departure time, but then just disappeared from the list, leaving us to wait 40 mins in the rain outside the YMCA for the next one. All in all not a great advert for Bath or Faresaver.