eurochange Swansea - Quadrant Shopping Centre - Swansea

Maria S.

Perfect experience from start to finish. Pre ordered my Euros on line for collection in the Swansea Quadrant branch. I had the best ‘local’ rate of the day and was able to select the date I wished to collect. The process of ordering was seamless. The best part was the lovely welcome I had from the ‘customer assistant’ Emilia /Mill when I arrived to collect my order. Mill was friendly, explained everything and was very professional, a very good ‘ambassador’ for eurochange! I’ve not used eurochange before, but certainly will in the future.

Maxine J.

I ordered online and picked up from the kiosk. My money was already made up and the staff member was polite and quick. This is the second time I've used this kiosk online and will continue if the rate is better than the rest. You get more by ordering online. Excellent service.

Dr S.

I visited the Eurochange branch in the Quadrant, Swansea, today and unfortunately had a disappointing experience.

I initially asked for the rate to buy $4,000 USD. The staff member gave me the price, and I politely said thank you and left to compare rates with another nearby currency shop. That shop had a significantly better rate — over £50 cheaper — but unfortunately didn’t have $100 notes, so I returned to Eurochange.

When I went back and said I’d like to buy $2,000 instead, the same staff member’s tone had noticeably changed. His attitude felt cold and unwelcoming — his voice was louder and more serious, almost as if I was being scolded. He asked for ID (which I had), then stated they only accept passports or driving licences (which I also had), and then abruptly said they didn’t have $100 bills — without offering any further help or alternatives.

The whole interaction made me feel very uncomfortable, as if I wasn’t welcome to be served. I decided to leave without completing the exchange.

Unfortunately, this experience has put me off returning.

Dewi 1.

Very friendly and informative staff.
Happy to break down the bigger notes as well- as long as they have the smaller notes.
Best online and collection rates more often than not.

Robert K.

Easy, simple and great customer service. Ryan explains everything and ensures you understand the rates. Couldn’t get Thai currency anywhere. These guys stocked it, explained the company keep up to date with currency exchange trends ensuring you can get what you need.

Roy J.

I was very impressed with the professionalism of the member of staff who dealt with my needs to exchange a not insignificant sum of money into Turkish litre. I had compared rates with other local sources and obtained the best deal at this exchange. I was made to feel comfortable that I was dealing with somebody that knew what she was talking about and had the flexibility and empowerment to reach an appropriate deal. The service provided what it said it would. After completion of the transaction I walked away thinking what an intelligent person she was and a credit to her employer.

Rob J.

Had a need to purchase South African Rands at short notice and there's a lack of on demand currency facilities in Swansea. Dealt with both Holly, initially and later Ryan for the purchase. Both were easy to deal with and informative.
If in a similar position would happily use them again

wp

Exchange rate in store is a lot less than their website offers. Left and went elsewhere.