Eurocamp - Northwich

Rachael F.

We recently stayed at La Baume in France for the May half term. We had a lovely stay, the campsite is well equipped. However, the accommodation wasn't up to standard, it wasn't clean- there was bird muck all over the patio and furniture, there had been no attempt to clean this prior to our arrival.

Michael G.

We’ve been using Eurocamp for 20+ years and last went to the Château Lez Eaux site in Normandy France in April 2025 and in all fairness had a lovely time. The only disappointment being the Eurocamp staff were nowhere to be seen and you could never get hold of them. Gone are the days when they used to be available 24/7 and were always on hand to help or answer any queries. Seems to me they are just glorified cleaners now which is a great shame. We had originally booked a caravan with an outside canopy over the decking however were told before arriving that we no longer had a canopy due to a fault with it. Disappointingly we were credited a pathetic and measly £10 and given a caravan without a canopy which as you can imagine was not ideal given the time of year we were going. Not once were we offered another caravan with a canopy despite when arriving and for the weeks stay, there were umpteen available! And just when you think things couldn’t get any worse we then get an email 2 months later from Eurocamp to say we owe a tourist tax of 8 euros for our weeks stay. We then phone eurocamp whom state it is payable as the new tourist tax came into force May 2025 when we weren’t even there. The lady on the phone then states it’s 15 euros we owe not 8 euros and then sends us the link to pay which then states it’s actually 5 euros. So as you can imagine we said why are we even getting charged when we were there during April 2025 and before the tourist tax was introduced in May 2025. The lady was very short on the phone and said it is what it is and said we owe it. Obviously we weren’t happy so said we’d like it wavered as it shouldn’t apply to us. She then says ok whatever and then puts the phone down. Absolutely pathetic service from such a company like Eurocamp!!

Jen B.

So disappointed with Eurocamp. Not what it used to be. We were booked into Parc des roaches , had 5 nights booked there after our Disney trip. Got there late after Disney and was not prepared for how awful it would be. It felt like I was in a nightmare with my two children. Accommodation was tired with paint peeling from walls and rusty radiators and fridge curtains pole hanging off and everything dirty , the whole place didn’t feel safe at all. We couldn’t stay I felt I was putting my children in danger by even staying the one night. We had to put them back in the car and drive whilst trying to find a hotel for the night . The next day spoke to eurocamp, they spoke to me like I was the 100th call they had had that day with same issues. Basically they have taken on lots of smaller sister sites this year, and they are using their customers as Guinea pigs to see how it goes. Absolutely disgraceful to think a place like that is suitable for families, and no care to the fact that our holiday had been ruined. Won’t be booking with them again

Dean M.

If I could rate euro camp zero stars I would. We drove 20 hours to our campsite and were greeted by a caravan that had its ceilings and walls peeling off and the decking, table chairs and loungers were covered in bird poo. We reported it to the onsite manager who told us "this is what you get for £400" but he said he would find suitable accommodation, he then spent the next two days avoiding us. We left our 7night holiday and came home after 3 nights. I have emailed this company letting them know of our experience and have heard absolutely nothing from them. Stay well away, the price of their holidays look to good to be true because they are.

Rebecca F.

Appalling customer service from Eurocamp!! Whilst staying on a resort with them a male member of the site team stood over me and screamed and shouted abuse at me in front of my 3 and 5 year old because I misunderstood the payment for a sunlounger and tried to pay him directly. Despite the Eurocamp rep on site being fantastic, the head office were abysmal. I was so upset I was crying and shaking, the site belittled me and refused any assistance. The rep on site hugged me, comforted me, and contacted head office herself. They took almost two days to contact me, and when they did it was purely because I had a video of the person responsible and they wanted to pass on a threat from the site that my having it was a criminal offence! It wasn’t. They hadn’t even bothered to check before passing it on and intimidating us more. They didn’t work with the site to help us. Instead they suggested we move! We looked to move to local sites, at their suggestion, only to then be told no local places were available (not true, they were but it would be an additional £4,000 that Eurocamp didn’t want to fund) and suggested we move four hours away at our own expense! Whilst they were responding when I was discussing moving at my cost, as soon as I asked for my money back they ignored all calls, messages and emails thereafter. I still have no resolution, and we had to stay despite feeling so intimidated and upset we had to go out every day rather than use the Park.

Additionally, the chalet was old and in poor condition. The oven was unusable. The one time we tried it filled the chalet with something that burned our eyes - no idea if it was faulty or a cleaning chemical. The shower didn’t drain and so soaked the floor - we had to put two towels down each day, and the floor was rotten and bowed. The chalet opposite was in worse condition, which meant for our last three days we had two (very nice) builders making noise all day as they ripped it apart - which was loud and really unsightly, and too tempting to the children, so we couldn’t enjoy the (damaged and bowing) deck of our chalet either. We didn’t report the issues initially thinking we would be leaving but when I did report it to head office, with photos and videos, they ignored me completely.

£2,200 for a very poor experience all round.

The only saving grace for Eurocamp was their on site reps, Claire and Geoff, who were absolutely lovely. Kind, caring and funny. As always the people on the ground, as it were, are wonderful but the company management lets the whole thing down.

We won’t use them again, nor will our friends or family.

Jodie B.

Mine also got cancelled. I booked 6 months ago and received a call to say we can no longer stay at that park. I had already booked the Eurotunnel and it couldn't be cancelled or moved. I asked for compensation for the Eurotunnel but they wouldn't do this. Now I need to try and find a holiday at late notice. My kids were so disappointed. I was going to use them next year for a 3 week holiday over Europe. I definitely won't now.

Natalie C.

I had issues having my payment approved due to a card payment limit I had set. I tried to rebook once I had changed the limit but my holiday was no longer available. I suspected this was because the booking was being held pending payment. I used the contact number to call customer services and was quickly speaking to Janet it was very helpful and retrieved my booking. Not only that Janet was able to give me excellent advice regarding our travel arrangements which led to a rethink in our booking. Janet having visited the region was able to give me great first handed experience advice on things to do and the best times to visit places. The best holiday booking experience I have ever had, and at 7:30pm near to the time the customer service line closes for the evening on a Friday when you can often not get the best service Janet was engaged and asking questions about what we like to do and where we can charge our vehicle. Later minutes before the close of the phone line Mandy took mu call and guided me into logging on to my account and again was helpful and engaging. I was super impressed with my first experience with Eurocamp.=, and have raved to friends since.

Ian M.

Eurocamp have cancelled my holiday to Switzerland three weeks before we should travel. They have still not, despite requests provided an email apology and put in the email, the reason why our holiday has been cancelled, I suspect it was a double booking. Very poor service; be vey careful when booking. We are devastated.