Enterprise Car & Van Hire - Merthyr Tydfil - Merthyr Tydfil

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Enterprise Car & Van Hire - Merthyr Tydfil, located at Pentrebach Rd, Merthyr Tydfil CF48 1YA, United Kingdom, offers reliable car and van rental services. With a dedicated phone: 1685359333 and an accessible online presence through website: enterprise.co.uk, this women-owned business stands out for its commitment to inclusivity, offering wheelchair-accessible car park and wheelchair-accessible entrance.

Specialties: Enterprise Car & Van Hire specializes in car rental and van rental, providing a wide range of vehicles to cater to different needs. The company's other points of interest include its focus on female-led operations and its dedication to accessibility.

Opinions and Ratings: Enterprise has garnered 152 reviews on Google My Business, reflecting a solid reputation with an average opinion: 4.2/5. This indicates high customer satisfaction with their services.

Recommendations for Potential Customers: When considering Enterprise Car & Van Hire for your rental needs in Merthyr Tydfil, it's beneficial to note the company's strategic location for local access and its commitment to providing wheelchair-accessible vehicles. The website offers detailed vehicle information and booking options, ensuring a smooth rental process. For accessibility purposes, customers with mobility concerns can take comfort in knowing the parking and entrance are fully accommodating. Moreover, the business's women-owned status suggests a potentially more personalized and understanding service approach.

Key Features: - Location: Conveniently situated in a well-accessible area.
- Services Offered: Comprehensive car and van rental options.
- Accessibility: Wheelchair-friendly facilities
- Ownership: Women-led business, which might imply a more empathetic customer service.
- Customer Reviews: Positive feedback with an average rating of 4.2/5 on Google My Business.
- Contact Information: Easy to reach via phone or their user-friendly website.
Utilizing the Services: For those planning to rent a car or van, Enterprise offers a straightforward booking process through their website or by calling the provided phone number. The variety of rental options ensures customers can find the right vehicle for their specific requirements, whether it's for a short-term trip or a longer business requirement. The wheelchair-accessible facilities make it an ideal choice for individuals or groups with mobility needs.

Conclusion: Enterprise Car & Van Hire stands out as a reliable and accessible choice for vehicle rental in Merthyr Tydfil. Its commitment to inclusivity and customer satisfaction, as evidenced by positive online reviews, makes it a preferred option for both locals and visitors in need of rental services. Whether for personal or business use, potential customers can feel confident in the quality of service and accessibility offered by this women-owned business.

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👍 Reviews of Enterprise Car & Van Hire - Merthyr Tydfil

Darren J.

1/5

Upon returning the rented vehicle after two weeks, I arrived early. Upon entering the reception, a staff member approached to inspect the car. He immediately focused on the driver’s front tire and discovered a small slit. I clarified that I had not caused the damage and had previously visited the vehicle. Consequently, I declined to pay for the repairs.
The staff member’s behaviour was highly unprofessional and disrespectful. He made assertions that the damage was significant and that payment would be taken while he held his hands in his pockets. Fortunately, I had already taken photographs of the car, including all wheels and tires. I located the slit in one of the photographs and presented it to the staff member who had been rude. He removed his glasses and squinted at the photographs while accusing me of lying in front of five staff members and three customers. Another staff member confirmed the presence of the slit, leading to the conclusion that no further action would be taken and the deposit was refunded.
However, I felt compelled to lodge a complaint with the area manager regarding his behaviour. The experience was deeply humiliating. To add insult to injury, I recently received a bill for the replacement of the damaged tire. Therefore, I strongly advise against patronising this company and refrain from making any financial transactions with them.

Sam W.

5/5

I’ve been a regular customer for a while and Joss and all of his team are fantastic. I’ve had some rentals at short notice and they’ve worked hard to ensure I’ve had the car class I’ve chosen and on time. I would 100% recommend the Merthyr branch to anyone. It’s pease of mind when renting from here knowing the vehicles are clean and in ‘tip-top’ shape and condition. Well done guys, great branch!

Gareth M.

4/5

Premium car hired at a reasonable price, spotlessly clean. Customer service a bit slow and far to much pressure to purchase additional insurance from staff, which bumped the rental price up. But would definitely use them again due to quality of car.

Alun B.

5/5

I needed to hire a car as my own has developed a few issues so I looked online and came across Enterprise in Merthyr Tydfil, I rang them and spoke to a member of staff who talked me through the different categories of cars available to hire, I decided on a premium car which I wanted to pick up two days later at 3pm.
The whole process couldn't have been easier, thank you so much Hannah 🤩 everything was very straightforward and within a very short space of time everything that I needed to know was explained to me, I made the payment and was handed the keys to a lovely Mercedes C Class estate which was under a year old.
I took a few minutes to familiarise myself with the controls then I was pulling off the forecourt ready for a nice long weekend in Llandudno.
I would highly recommend Enterprise to anyone who wants to hire a vehicle as my experience was faultless.
Really friendly, knowledgeable staff who are approachable and polite.
Many thanks for making what could have been a little daunting so very easy.
Keep up the great work guys and if I ever need to hire a vehicle in the future, you can guarantee I'll be calling in to Enterprise again.
Regards
Alun

K M.

1/5

Absolute joke, ordered 6 weeks ago to get told less that a day before collection that the car wasn't available. Was then offered an alternative that they claimed was also a premium. The lies the staff try and come out with in this branch are exceptional, unfortunately for them this was the second time in less than a month they failed, tried to lie and in the process contradicted themselves. If you can, avoid!!.. thanks for the reply Christina but feeding the same BS lies won't work.. twice in the last month you failed. The most recent was booked 6 weeks ago.. if someone extended their booking I'm pretty sure in that 6 weeks you could have arranged a replacement. Nice try but digging a hole for yourself now... Like I said.. AVOID!

craig J.

1/5

Waste of time. Needed a decent size seven seater for a weekend trip away. Website said they had a some available, rather than book online I contacted the branch and enquired what the car would be, they said it could have been any one of 3 cars in stock but the exact model wouldn’t be known until the day. During the day of pick up they rang and said that none of the cars mentioned were available but had a choice of a different 2. We agreed on a Skoda as it was the biggest. Arrived at the pick up time to be told the car wasn’t available as it had been dropped off to another branch and the other car was out being driven by staff and is on his way back from Brecon if I would like to wait. I asked what the rear seats were like and no real clear answer, a quick google search on the model showed it wasn’t suitable for what I needed. So after 40 mins of my time wasted I’m now trying to work out how 6 of us are now getting to Blackpool in the morning.

Laura S.

5/5

They were amazing at enterprise, everything was explained thoroughly and honestly. They were polite and courteous and I would definitely use them again.

Greg O.

5/5

Enterprise in Merthyr delivers impeccable service! From seamless booking to a wide vehicle selection, their team goes above and beyond. Their professionalism, fair pricing, and commitment to customer satisfaction ensure a smooth and enjoyable rental experience. Highly recommended!