Enterprise Car & Van Hire - Carlisle East - Carlisle

Enterprise Car & Van Hire - Carlisle East: A Comprehensive Overview

For individuals and businesses requiring reliable transportation solutions in and around Carlisle, Enterprise Car & Van Hire – Carlisle East stands as a prominent choice. Located at 127 London Rd, Carlisle CA1 2LS, United Kingdom, this established rental agency offers a comprehensive range of vehicles, catering to diverse needs, from short-term rentals to extended business trips. With a dedicated phone line at 1228594941 and a user-friendly website – enterprise.co.uk – prospective customers can easily explore available vehicles, compare pricing, and book their rentals online or by phone. The Carlisle East location is particularly well-regarded for its commitment to customer service and operational efficiency, as evidenced by numerous positive customer reviews.

Specialties and Services

Enterprise Car & Van Hire – Carlisle East specializes in both car rental and van rental services. This dual focus allows them to serve a broad spectrum of clientele, including tourists, families, and businesses requiring transportation for deliveries, site visits, or other logistical operations. The fleet typically comprises a variety of vehicle types, ranging from compact cars suitable for solo travelers to spacious SUVs and vans accommodating larger groups or cargo. The agency prides itself on maintaining a well-maintained and modern vehicle inventory, ensuring a comfortable and reliable driving experience for its customers.

Location and Accessibility

The Carlisle East branch is strategically situated on London Road, offering convenient access for those travelling within Carlisle and the surrounding areas. The physical space is designed to facilitate a smooth and efficient rental process, with dedicated areas for vehicle inspection, paperwork completion, and customer support. Furthermore, the location demonstrates a commitment to inclusivity by offering key accessibility features. Specifically, the facility boasts a wheelchair-accessible entrance and a wheelchair-accessible car park, ensuring that individuals with mobility limitations can access the services with ease. The business is also identified as a women-owned enterprise, reflecting a commitment to diversity and inclusion.

Payment Options and Amenities

Enterprise Car & Van Hire – Carlisle East accepts a variety of payment methods, providing flexibility for its customers. These include credit cards, debit cards, and increasingly, NFC mobile payments, streamlining the checkout process. The agency’s focus on efficiency extends to its operational procedures, aiming to minimize wait times and maximize convenience for renters. Beyond the core rental service, customers can expect a range of ancillary services, such as roadside assistance and optional insurance coverage, further enhancing the overall rental experience.

Customer Feedback and Reputation

The Carlisle East branch consistently receives positive feedback from its clientele, as reflected in its substantial presence on Google My Business – currently boasting 135 reviews. The average opinion rating stands at 4.3/5, indicating a high level of customer satisfaction. Feedback frequently highlights the fast and friendly service provided by the staff, with many customers noting the helpfulness and efficiency of the rental agents. Several reviews specifically commend the courtesy car service offered on occasions when vehicles have required maintenance, demonstrating a proactive approach to customer needs. One recurring theme in the customer testimonials is the seamless and straightforward nature of the drop-off process, with staff consistently praised for their politeness and professionalism. Furthermore, a recent anecdote details a smooth drop-off experience, even when a minor scheduling issue arose, showcasing the team’s responsiveness and problem-solving skills. The overall sentiment suggests a genuinely customer-centric operation.

Key Features Summary

• Vehicle Variety: Wide selection of cars and vans to suit diverse needs.
• Strategic Location: Conveniently situated on London Road, Carlisle.
• Accessibility: Wheelchair-accessible entrance and car park.
• Payment Flexibility: Accepts credit, debit, and NFC mobile payments.
• Excellent Service: Known for fast, friendly, and efficient service.

In conclusion, Enterprise Car & Van Hire – Carlisle East represents a dependable and customer-focused transportation solution. Its prime location, comprehensive services, and commitment to accessibility and convenience make it a worthwhile choice for anyone seeking a reliable rental vehicle in the Carlisle area. The positive customer feedback underscores the agency’s dedication to providing a high-quality rental experience.

👍 Reviews of Enterprise Car & Van Hire - Carlisle East

Elaine

5/5

Fast and friendly service. So helpful, I even got a courtesy car on a Sunday when my car had broken down. Couldn’t fault the efficiency. Very pleasant and helpful staff from collection to handing back. All effortless and easy.

Camil N.

5/5

Finished a drive from London to Carlisle the dropoff was very smooth and straightforward and the lady at the counter was very kind. (didn't catch a name)
EDIT: forgot to mention there was a slight mess up with my drop-off time but as soon as I called in, it was sorted out painlessly and quickly a great team!

Matthew L.

5/5

We were due to pick up a van from Glasgow ahead of starting the three peaks challenge - all trains that day terminated at Carlisle due to a fallen tree on the tracks.

We managed to book another van to pick up from Carlisle instead of through the website - there were some issues with availability that meant the website should not have allowed us to book said vehicle for our desired pick up time, but Ed and the team went above and beyond to ensure we had a suitable alternative at no additional cost.

They even clubbed together and raised £100 for the Charity we were doing the challenge in aid of!

Thank you Ed and team - your customer service and willingness to help was top class

Debi P.

5/5

Staff very helpful.prices are good for hiring . would highly doubt and use again

Mohammed K.

5/5

Broke down on m6 and was picked up and taken to Carlisle enterprise even tho it was 23.30 at night and was well looked after.. they had me on my way within 15 mins of arriving at branch .. would defo recommend .. staff was amazing too .. cant thank enough otherwise would have been stuck in storm .. a big thank you from me

Barry S.

5/5

Very polite and helpful staff member and a lovely clean car

Steven B.

5/5

Excellent service as l had too pick up a curtacy car

Jason W.

5/5

The staff were very helpful and were a pleasure to deal with. There was a small hiccup with my rental, but Naomi the branch manager went above and beyond to rectify this for me. Exceptional service and would recommend to friends and family.