Enterprise Car & Van Hire - Bristol Cabot Circus - Bristol

gerda J.

We’ve been renting from this branch regularly and consistently receive 5-star service! A special shoutout to George for his outstanding customer service – he’s been brilliant every time. Thanks to his professionalism and support, we’ve decided to open a corporate account with Enterprise and will continue renting regularly.

Eldhose M. J.

I just had the best customer service experience with Will at Enterprise! I needed to book a 9-seater automatic, and he was a star from start to finish. He was so friendly and patient, answering all my questions and making sure everything was sorted. I had a real headache with the online payment system, but Will completely saved the day. He got my booking confirmed in the branch and even matched the online price so I didn't lose out. He turned a potentially stressful situation into a breeze. I would recommend him to anyone in a heartbeat. Thanks, Will!

Alex B.

Hired a van from Enterprise Cabot Circus to move from Swansea to Bristol, and it was the most smoothest experience ever! We were met by Ellis who checked us in and gave us a demo/tour of the van, and that was it. Nice, simple, winner! Returned it the day after, the van was checked, and sent on our way! Will happily return again. Cheers, team!

Gemma

We hired a van to collect the next day. The pick up was okay and the staff member we dealt with was friendly and showed us the basics of the van.
It was quick and simple to use this service at Cabot circus.

Emanuil G.

I called them in advance to ask if I can pick up a car with a debit card instead of a credit card since I was from another country, and I expected to pay a higher deposit. All other details were discussed, and they told me it was absolutely fine, so I planned my trip and booked hotels and tickets in different places.

When I went to pick up the car, the person at the branch told me there was no way he could give me a car without a credit card and there was nothing he could do about it. I double-checked the phone number I called, and it matched this exact branch, so there is no way I spoke with someone else by mistake.

Now my whole vacation is ruined and I lost quite a lot of money because of this place. I would never recommend them to anyone.

Jacqui R.

I don't know what's gone wrong with Enterprise Car Rentals, Cabot Circus Bristol. I have rented here before and found the service to be very good. However, my recent experience could not have been more different. I was due to return a car on a Sunday at 11 am, this is when the office opens on Sundays. When I got there, the driveway was full with people returning cars and it took a long time to get an assistant to check my car in. Nothing was said by them at the time, but when I received my final invoice the next day, I saw that Enterprise had charged me for an extra day, even though I had not returned the car late (except for having to wait as they were obviously short-staffed). This is very unfair and a blatant rip-off. Long story short, I have had to make several phone calls to get this extra unfair charge reimbursed. Each time I have been assured that the refund has been done - it hasn't! It is now over two weeks. The most recent phone call, made last week, was the most blatant - the manager assured me he was processing it right then and there and asked me to stay on the line while he was doing it. It doesn't take a week for your credit card to be reimbursed - and what do you know - still nothing! To add insult to injury, at no time was there any acknowledgement of wrong-doing, or any apology. I will never use Enterprise again and, as I have not had any satisfaction from Enterprise, I will be pursuing this through other means. To sum up: Dishonest, shoddy and rude - Buyer Beware!

pacar E. :.

never pay in advance through web. long story short i was about to pick up my car and there's some issue so i cancelled. they say the refund process will take 10 work days and they have cancelled in their system. the refund never came. i call them again on the 10th day, they say its processing.. but they didnt give us any evidence that the refund is processing! i had a call with like 3 people and the last one said sorry, said it hasnt been cancelled and the refund havent been processed. what a scam and now we have to wait another 10 work days!

BgBoutique L.

Talked with them on the phone before my vacation and everything was fine. Planned my whole 1week long trip with a car from them. The moment i arrived and was supposed to take the car they refused to give it to me because i had only debit card. I specifically asked if this is a problem 3 weeks before and they said its perfectly fine... This ruined my whole trip and long awaited vacation... Worst place ever...