Dockside Property Services - Rochester

Tina

Rose has been looking after my apartment for a couple of years and I can’t recommend her highly enough. Rose is friendly and really efficient. Any query I have Rose will deal with promptly - I can always trust Rose to act in my best interests. Rose is a real asset to the Dockside team.

Book B.

Avoid Dockside Properties – Absolutely Terrible Experience

My partner and I moved into a flat on Luton Road not long after Covid, and it was a complete nightmare from the start. The place was in an absolute state. The carpets were dirty, the rest of the property was filthy. We had to bring in my family to help clean the entire flat. There was damp on the walls in the living room, and the bathroom was mostly black with mould. Despite contacting Dockside Properties over and over again about the situation, they constantly promised to do something and never did.

On top of this, half of the electrical sockets in the flat didn’t work, so we had to cover the few working ones with extension leads, which we repeatedly told them was dangerous. Even a fireman who came in during routine safety checks in the area deemed the electrics unfit just by looking at it. Yet, Dockside ignored our concerns and failed to take any action, putting our safety at risk.

We had to pester them over and over again to get an updated gas certificate, as it was out of date by 1 1/2 years as well. The customer service was appalling, especially from Alice, who was rude and unhelpful throughout. We had numerous issues in the flat, and Dockside showed no care or concern for their tenants. When it came time to move out, they made it difficult to get our deposit back, trying to hold us accountable for every little mark, many of which were there before we moved in. Thankfully, I had photos to prove it.

On top of all that, we were told by a former employee that Dockside pays off inspectors to overlook issues in their properties, which is absolutely disgusting. We also found out from multiple sources that the CEO of Dockside owns many of the properties but cuts corners everywhere, and our tenancy wasn’t even in his name but in the name of a woman we were told was either his wife or aunt.

I have attached just a few photos of what I was explaining but there were many more beyond that.

Overall, Dockside Properties was a complete disaster to deal with, and the whole experience severely impacted my mental health. Avoid Dockside Properties at all costs!

Robert B.

I have been dealing with Dockside since 2019 for their management services. My property manager was Alice for a few years and was given exceptional customer service.
Rose Peters replaced Alice as my property manager and she to has given me exceptional customer service.
We had an on going issue with the neighbour constantly complaining about my tenants with unfounded allegations.
Rose handled the situation very well and corresponded with block management company on my behalf as well as making several site visits to meet with my tenants & the neighbour to try and mediate the situation.
Moving forward, Rose is always responsive to my requirements and carries out her duties & responsibilities in a very professional manner. Highly recommended for anyone considering looking for management services for their buy to let properties.

Mya O.

If I could put zero stars, I would. I’ve had the worst experience with this estate agents and so glad to no longer have to deal with this company. From start to finish, they were incompetent. To start they struggled with working out a move in date and seemed to not know how to read. We finally moved in and i wished we hadn’t, mould everywhere and filth as far as the eye could see, no problem just “open a window” in middle of December… sounds good, who needs to breathe anyway. A “professional” clean was done by what I can only assume was a blind feral child. When we called them to discuss the issues, we were placated and brushed off. There was no issues ever resolved, even after it caused serious health issues which later led to mental health decline. Moving out became an issue and we had to argue that the damage was what we had moved into and hadn’t been caused by us. So glad to never deal with them again and if you are a tenant GOOD LUCK.

Karl G.

Brilliant, helpful, and caring staff who get the job done. As soon as they are contacted any problem has been swiftly resolved. I'm very pleased with their professionalism. Thanks for the great work, keep it up. 🙂

M C.

I moved here from London and Rose has made me feel very comfortable and welcome in The Eye, I’ve never waited more than a day for her to help me - I’ve honestly recommended properties that Dockside runs to friends because of her service.

Marie K.

The property industry is a scary place considering the last few years… We have been looking at potentially buying a property as well as renting should things not work out in our favour… I spoke to Sanyell at dockside property services and within just a few minutes she made me feel right at ease .

Her knowledge is extensive and her customer service could not be faulted. Super friendly but very professional. She made us feel reassured that she will work very hard for us to find exactly what we needed within our budget.

Could not recommend her enough, if you were ever worried about approaching the world of properties rest assured Sanyell at Dockside has your back

lee B.

I recently had the pleasure of working with Dockside Property Services, and I can't recommend them highly enough! Karen, in particular, was a standout. Her expeditious response to all my inquiries made the entire process seamless and stress-free.

From the moment I reached out, Karen’s efficiency was evident. She provided clear, concise answers and addressed every concern with professionalism and speed. It’s rare to find such dedicated service, and her proactive approach truly sets Dockside apart.

If you’re looking for reliable property services, I wholeheartedly suggest reaching out to Karen at Dockside. You won't be disappointed!