Diversity Travel - Manchester

Carolin H.

Worst travel agency ever. They made a mistake with issuing me a ticket. I waited in the emergency hotline multiple times, asked for a call back. It’s 11 hours later I’m flying tomorrow on Sunday and I still don’t have a ticket. Once the connection dropped off on my end and they didn’t even have the audacity to call me back after waiting for 30-45min in line. As I said call back doesn’t work either. Been waiting for a call back for 11 hours. I’m beyond furious !!

Marlene W.

Working with the team at Diversity Travel has been a fantastic experience. They are incredibly efficient and professional, always taking the time to listen to and understand your travel needs. Their service is top-notch, ensuring that every detail is handled with care and precision. You will not be disappointed with their exceptional service and commitment to making your travel experience smooth and enjoyable.

Prof C. H.

Ammar provided an excellent and professional service. The booking was done seamlessly. I will definitely be calling on his expertise for future bookings and I highly recommend him!

Sarah F.

Yes, absolutely awful travel agent. Had no choice but to use them for a project I was working on - dire communication, they mucked up travel for a number of people, they were terribly disorganised, numerous incorrect bookings, one could go on.... needless to say they were not used again. A diversity of failings.

Marianne F.

Worst travel agency I’ve ever experienced. My organization has a contract with them so I don’t have a choice but to book flights through them. They don’t offer the most efficient routes. More often than not, I had always done the work for them in finding better options and routes. Flights are always more expensive than they should be. And they respond late. There was one time it took 12 days and a follow-up email before I got a response on a pending flight booking request. I asked for an explanation, but never got any. And for this last flight from Monrovia to Bordeaux I was supposed to take on April 6, 2024, I was escorted out of the airport as I found out they cancelled my return flight. I can forgive little mistakes, but it was traumatizing to be left on your own devices in an unfamiliar territory. I’m still stuck here in Liberia as of writing this review and I haven’t even received any apologies for this terrible mistake made by one of their agents! Unacceptable. The incompetence demonstrated here is next level. Worst travel experience in my more than 10years of flying for work! I would never recommend dealing with this agency. AVOID THEM AT ALL COST!

Marialena C.

Never in my life I have experienced such a mess with booking tickets. Wrong names, double booked tickets, not flexible tickets as we asked but still they charged us as flexible, communication with them impossible (the responsible person was always in a meeting). Even the airline desk employee was surprised by the amount of mistakes that this agency made in our group tickets.

Philippe R.

I am very impressed by how efficient the team has been to consider my request and change a complex itinerary to a complete different one, keeping aproximately the same fare.

Again, congratulation for this very efficient service

Jane M.

I have been dealing with Shanuj Mather directly. She is efficient and helpful. She makes my complicated bookings much easier to navigate and gives a peronalised service.