Destination2 - Chester

Cemre C.

You get what you pay for! It was the cheapest to book a cruise but their customer service is absolutely terrible. There is also a hidden £4.99 payment fee that you get charged, when you make the full payment after the deposit all of a sudden you have to pay a £5 payment fee. This is only hidden deep in the terms and conditions. Also I'm waiting for over 3 weeks for them to process to add my loyalty number to my booking because they created a new account instead of using my existing one. Better to pay a little bit more and book through a different agent or direct.
EDIT:
1. Yes, I made several bookings but the first due date of the remaining amount was after I've already made all of the bookings. Only then did I see the hidden fees.
2. No, you have only updated half the bookings and I'm still waiting for you to respond to my three follow-up emails.
3. No, there is no way to change the sailor ID in the app. I called the cruise line and they advised me to contact my travel agent, which is you.

Lily H.

I am extremely disappointed with the appalling service I received from Destination 2 and feel compelled to warn others about this company. I booked a hotel through them for a Christmas trip, expecting a comfortable stay for four people, but instead, they reserved a room with only one bed. This was completely unacceptable, especially during the holiday season.

In an attempt to resolve this issue, I tried to contact their customer service immediately, only to find that their office was closed and, shockingly, there was no emergency contact number available. I was stranded with my family in a foreign country and had no choice but to spend an additional £5,000 of my own money to secure another hotel at the last minute.

When I explained the situation to the hotel, they were understanding and even offered to refund the money. However, since the booking was made through Destination 2 , the refund had to go through them. I contacted the company by email, and their response was dismissive. They replied with, “We will email the hotel and let you know when they get back to us.”

I stressed the urgency, explaining the £5,000 expense, but they eventually stopped responding. When I tried to follow up, different representatives (Simone)told me it was handled by a different department and that the only way to contact them was by email. Even after explaining that no one was replying to my emails, their only advice was to “send another email.”

This company’s customer service is disgusting. They have no emergency support, no accountability, and no sense of urgency. If something goes wrong while you’re abroad, you’re completely on your own. There’s no phone line, no emergency contact, and their staff are unhelpful and dismissive.

I would never use Destination 2 again, and I strongly advise others to avoid them at all costs. They are a rip-off, and their complete lack of support in emergencies is dangerous. Save yourself the stress and book with a company that actually cares about its customers.

Meredith W.

Why do they not phone back? This has happened twice and each time I booked with Cruise Nation instead. The last time was this week and Sales person was Elaine. I had previously booked holiday to Maldives and everything was perfect. But this was booked totally online.

Suzanne G.

Just back from a wonderful time at Cocoon Resort, in the Maldives, booked with Destination2.
We were attracted by the price and deal. We met a number of people at the resort who had also booked through them, who were just as delighted as we were with the offer.
The booking process over the phone was easy and efficient and the staff were friendly and helpful. Paperwork came through with no problem and travel all went smoothly.
This was the first time booking with Destination2 and we would not hesitate to book again (already looking!!)

Emma H.

I wish I could share a positive experience with Destination2, but since booking my holiday for May 2025, I have faced numerous issues. While I understand flight schedules can change, the adjustments to my booking have caused significant stress, particularly with children involved. It’s been frustrating to see my original holiday still advertised online, with the same layover time and cost, while my booking has been altered so drastically.

Their claim of “We Go The Extra Mile” feels far from my reality. I encountered unhelpful customer service, including a frustrating call with a representative named Heather, who dismissed my concerns rather than addressing them.

Since booking in late August, I’ve dealt with a layover that expanded from a manageable 2 hours 20 minutes to an unacceptable 5 hours 30 minutes and now 20 hours. Despite promises of follow-up in three days to the latest changes, it has now been 13 days without any communication or resolution. My emails and call remain unanswered.

Given my experience, I cannot recommend Destination2. I urge potential customers to consider established travel agents instead. What began as an appealing deal has turned into a considerable headache, and our holiday hasn’t even started yet.

A M.

I’ll be honest, we were a bit nervous to use at the start based on the Google review but we had a very helpful travel guide and booked us on a luxurious last minute trip to the Maldives and sorted every element of it out (flights, hotels, speed boat). Would recommend

Jon 2. P.

Great service easy to communicate with. Very helpful. Holiday was everything we expected.
Will be booking again

Heena D.

Avoid this company.

I’m at my wits end with this company, I wholeheartedly agree with the other negative reviews. Save yourself the stress and book elsewhere. It is worth paying extra money to another company than to book with these lying thieves.

Booked and paid in full for a holiday departing next month to be told 4 days later that the Westin hotel in the Maldives cannot confirm the booking. Was told they didn’t know why and that I would be contacted the same day with options and an explanation.
We’ve called every day for the past week to get a call back from a manager named Betty but are yet to receive one. ‘Manager’ Chris is also incapable of calling us back and we have not received a reply to our email to customer services.
Was just placed on hold for 40 minutes whilst the call handler spoke to Chris, the call cut off and their offices are now closed.

I don’t know whether to laugh or cry at this point.