Cruise1st - Salford

Carla M. P.

Like others have said, all good until you pay the deposit then customer service won't reply at all. If you want to amend you have to email them and it costs you £75 each amendment, if you want to cancel you also have to pay £75 on top of losing the deposit. I will never use this company again.

Ben S.

Have just had the most wonderful experience with Lesley in after sales.

A long call, which was completed in full, professionally, and with great speed.

As Head of Customer, Lesley would be welcome to join my team any time.
Thank you, Lesley, for your patience and support. I hope you get to see this. Ben

mev202

Do not use this company. They will be all smiles and joy whilst you make your booking over the telephone, but as soon as they have your money the customer service stops. To make any changes, including adding flights and to even spend more money with them, it's all email. With an average 3-4 day response time, so you can miss out on flight deals, if you think of a question, call them up, nope they will not answer, you have to email. The after sales customer service is so incredibly poor, avoid them.

Michelle Y.

Where do I even begin with the most pleasant,stressfree holiday I've ever booked,and it's all due to freddie/adam. I wanted to book a alaskan criuse, and stay overs in a few American states. He could not of helped me anymore than he did, with not only answering all my stupid questions and queries. He had such patience and lovely telephone manor without making me feel like I was asking too many questions. I've booked alot of holidays over the years but after four telephone conversations with Freddie he's been the best booking holiday experience I've had. I hope cruise1st reads customers reviews because I had previously spoken with iglu cruises but didnt book with them, because once I spoke with Freddie I could not have booked my dream holiday with anyone else. This man is a credit to your company and if you were to do a undercover phone call with him you would understand what a fab employee you have. He went above and beyond to give me that feel good feeling.

Mona M.

Please don’t use this company for your next cruise holiday.
We have booked with them. The customer service person (Devel) sold our tickets for Royal Princess.
They charged us extra fee to secure a midship cabin, which when we went to the cruise we were at front ship and they couldn’t change because ship was full!
He said to us, this is a kids and family friendly with water slides in there and tbere was no water slides at all. Royal princess is full of elderly and most of the programs are for Adults only .
Not happy with our cruise holiday and not recommending this company to anyone!

Ruby M.

Be very careful when choosing this company. Any amendments or upgrades you wish to make are at a hefty price - their amendments teams and customer service take literally weeks to respond. The girls on the phone were pleasant but unfortunately unless you are making that initial booking.. NO ONE wants to know, or help (unless you pay yet another fee) - I finally just gave in today and sucked up the consequences. The entire chain of emails is shocking. £625 they have had from me - I was at £550 but even to cancel it, I had to endure yet further emails, a phone call and another kick in the teeth of £75. Read the reviews folks - dont get your fingers burned.

Sunil S.

Absolutely terrible service from the booking team, Peter goodwin was just hungry for us to make our booking and then once we payed he’s disappeared on us providing us with no additional support especially just after the hurricane we had questions that never got answered, he said drinks are included just branded drinks will have a charge that was a lie as we are paying $6 for a small bottle of water, absolutely appalled by their service will avoid like the plague, so many better companies to book with take some extra time to find them, 1st cruise just money grabbing no help.

Vijay G.

Will have second thoughts booking with this cruise company. Booked a cruise around Australia (in may) with a balcony cabin. With a four day stay in Sydney, with the expectation that the hotel would be 4 star as mentioned. The hotel Great Southern hotel Sydney was the worst experience I have had with any hotel. Refused to take luggage to the room, room was not cleaned for duration of stay, no clean towels provided in room had to go reception to collect. Breakfast was poor and an absolute terrible start to the journey. For a reputable company like Cruise 1st I would have expected a better rated hotel in the centre of Sydney especially as I am a returning customer. The company should not advertise this hotel as 4 star.