Cruise Club UK - Manchester

Address: International House, Church Ln, Prestwich, Manchester M25 1AN.
Phone: 0800163164.
Website: cruiseclubuk.com
Specialties: Cruise agency.
Other points of interest: Wheelchair-accessible car park, Appointment required.
Opinions: This company has 92 reviews on Google My Business.
Average opinion: 4.1/5.

📌 Location of Cruise Club UK

☎️0800163164

⏰ Open Hours of Cruise Club UK

Monday: 8 am–8 pm
Tuesday: 8 am–8 pm
Wednesday: 8 am–8 pm
Thursday: 8 am–8 pm
Friday: 8 am–8 pm
Saturday: 9 am–5 pm
Sunday: 9 am–5 pm

Introduction to Cruise Club UK

When looking for a cruise agency, Cruise Club UK stands out as a reliable and customer-focused option, particularly for those in the Manchester area. Located at International House, Church Ln, Prestwich, Manchester M25 1AN, this agency is not only easy to find but also equipped to cater to the diverse needs of its clientele. Interested parties can reach out to them via Phone: 0800163164, ensuring direct communication with their expert team.

Key Features and Services

Cruise Club UK specializes in providing cruise agency services, making them a go-to destination for anyone planning a sea voyage. Their commitment to excellence is evident in their wheelchair-accessible car park, which demonstrates their dedication to serving all potential customers comfortably and conveniently. It's noteworthy that appointments are required, a measure that ensures personalized service and helps manage their clientele effectively.

Customer Experience and Accessibility

The company has garnered significant attention on Google My Business with 92 reviews, boasting an average opinion of 4.1/5. These reviews highlight the exceptional service provided by Cruise Club UK, noting the seamless experience across various touchpoints like booking, rebooking, cancellations, and finding alternative options during challenging times such as the COVID-19 pandemic. Customers consistently praise the friendly and pleasant chats, indicating a warm and inviting atmosphere. The variety of excellent contacts further emphasizes their commitment to customer satisfaction, suggesting that any conversation with them is likely to be positive.

Additional Information

For those considering Cruise Club UK, it's important to know that their website, cruiseclubuk.com, serves as a valuable resource for more detailed information. This platform likely offers a comprehensive overview of their services, special offers, and how to make bookings, catering to both new and seasoned cruise enthusiasts.

Recommendation

Given the positive feedback and the comprehensive services offered by Cruise Club UK, it's highly recommended that you consider reaching out through their website. Whether you're planning your next vacation or simply looking for advice and special deals, their team is well-equipped to guide you through the process. With their wheelchair-accessible facilities and a dedicated approach to customer service, Cruise Club UK promises an enjoyable and hassle-free experience. Don't miss out on the opportunity to book your dream cruise with an agency that values you as a customer. Visit cruiseclubuk.com today and start your journey to unforgettable sea adventures

👍 Reviews of Cruise Club UK

Vic S.

5/5

Have used Cruise Club forany years. Always receive excellent service , always using phone. Even talking to a different contact makes no difference, their access to our information is great. Full marks to their handling during COVID times of booking/rebooking/cancellation/and finding alternative. I always enjoy a friendly pleasant chat. Plus their special offers are very welcome. Impossible to mention a specific contact since they are all excellent.

Susan H.

5/5

We have not used Cruise Club UK before but had seen an advert with an appealing cruise. We spoke to Marcia who was amazing as she was so helpful and patient! We spent a long time putting together a bespoke package and nothing was too much trouble. Highly recommend the booking process but will need to review again once we have travelled to comment on that aspect.
We also price checked the deal with another agent and they couldn't get anywhere near the price Cruise Club offered.

Paul M.

5/5

What a company! After Lufthansa shafted me and my wife by cancelling our business flights less than 24 hours before departure and having our money for nearly a year, Cruise Club UK stepped in to rescue us. Despite Lufthansa saying no flights were available, cruise club uk were able to find flights. Thank you so much and we will recommend this company to our friends.

Tony B.

5/5

Having just returned form a Caribbean cruise booked through CruiseClub UK, rang to see what they could offer for similar in 2025. Great service from Marcia, who sorted out a quotation. Once I was able confirm, she quickly sorted out and booked our requirements for 2025

Keith F.

5/5

We have used Cruise Club for bookings for quite a few years now and have always received good service. We have just returned from a cruise booked through them where the quality of the ship, the food and the service were all poor. As we had a further cruise booked on the same ship we contacted Cruise Club immediately we returned to cancel that booking. We received very good service in advising us of our options, and once we had made a decision, implementing the changes agreed. They are now also putting our complaints forward to the cruise line on our behalf. We certainly recommend Cruise Club to others.

Carol G.

5/5

My first booking with Cruise Club has been absolutely flawless. They respond to calls by promising to ring back and they have always done just that.
Any queries have been dealt with promptly and everyone I have had dealings with have been knowledgeable and friendly.
I had some wonderful perks when I booked and I will be using them again.

Margaret D.

1/5

We had a Princess cruise booked through this company in February this year, the cruise was cut short because of a nova virus outbreak on board, we were told we would get a refund of our fare, and it would be paid via our travel agent, we are still waiting. We don’t know if Princess have refunded our money but most people on our cruise seem to have had theirs, we have tried many, many times to contact Cruise Club by email and even sent a letter by mail but we haven’t had the courtesy of a reply, we simply want to know what is happening. We have been loyal customers to Cruise club for many years but this is the first time anything has gone wrong so it doesn’t give us a lot of faith in their after sales service.

We now know that cruise club got a cash refund from Princess in early May but we still haven’t received our money, we have tried to contact them but not they do not respond. We are now thinking we may have to take legal action to my mind if they are holding onto money that should have been forwarded to us that is theft.

Paul W.

5/5

I contacted cruise club regarding a holiday I had seen advertised and spoke to Marcia the sales person.Marcia was enthusiastic and friendly and made it so easy to understand everything about the cruise
She sent me an email with all of my questions answered which made me feel at ease about any hidden charges and additional cost around the holiday
After a week of thinking and discussing with my friends we decided to book I contacted Marcia as she was about to leave work , she said it was best to sort the details out now if I was happy to proceed as the cruise was popular today
I gave her the details and booked , to help me pay the deposit she was allowing us to pay our deposit over two months as it is such a large amount
I found this service fantastic and Marcia is a credit to cruise club uk for making my booking so easy.
Well done !

Thank you
Paul