Croydon Post Office - Croydon

Anyebe Y. M.

I had a fantastic experience at the post office today, thanks to Selina. She greeted me with a contagious smile, and her politeness was truly refreshing. She processed my post swiftly, making the entire process smooth and enjoyable. This was my first time receiving such excellent service, and I’ll definitely be back. Selina’s friendly and efficient service really stood out. Keep up the great work, Selina!

Hastyar M.

I would like to take a moment to express my heartfelt appreciation for Natalia at the Croydon branch. From the very first moment I approached the counter, her warm and welcoming demeanor made a lasting impression. She greeted me with genuine kindness and handled my queries with such grace and professionalism that I felt truly valued as a customer.

Natalia’s attention to detail, efficiency, and calm manner even during busy hours show her exceptional dedication to her role. She goes above and beyond to make sure every task is completed with care and precision, always with a smile. It's rare to come across someone who combines warmth and competence so seamlessly.

Her presence truly elevates the experience of visiting the post office. Thank you, Natalia, for your outstanding service — you are a credit to the Croydon branch, and your efforts do not go unnoticed.

Warm regards 🌹
Hastyar

Ekaterina J.

I want to thank you Richard and your whole team for your professionalism and dedication to your work and for the care and support you give to each of your client's. You are always there to give your helping hands whenever we need. The kindness you offer is immeasurable. Very well done. Thank you the head office, for employing such human beings to serve to our community with great care and enthusiasm, with immense empathy.Thank you so very much again.

Sheila H.

Selina at Croydon Post office was absolutely professional, patient and most helpful. She helped my mother to fill in an online passport renewal with such kindness and patience without any fuss and with a wonderful happy presence. A big thank you to Selina, who genuinely enjoyed being helpful and gracious. A big thank you to Selina.

Callum K.

Dina helped me in store today, she was lovely, very friendly and talked me through the whole process to get my license sent away. She made it a very easy and enjoyable experience. The rest of the staff were friendly too.

Angelina J.

Excellent customer service from Harris. He was so informative about the travel money card. I really liked using it in Berlin. Thanks again!

good B.

Dear Post Office Team,

I’m writing to raise a serious concern regarding a missing YubiKey pendrive that I attempted to send from your branch on Saturday, 21st June 2025 at 14:48 (Session: 3-51140).

Until now, I’ve never experienced issues with this location. However, I’ve recently noticed many of my neighbours prefer other post offices in Croydon—and after this experience, I understand their reasoning.

During my visit, I received conflicting advice from staff regarding which envelope to use. I was first advised to use the smallest padded envelope, but was then told the item was too light and should go in a larger one with added bubble wrap. There was further discussion about whether I should use Special Delivery. I explained that I was returning a security device to a company, and your staff selected what they believed to be the appropriate tracked service.

On Wednesday, the company contacted me to report that the envelope had arrived fully sealed and undamaged, but the YubiKey was missing.

I returned to the branch and spoke with a couple of employees, but they were dismissive. One briefly checked a desk area and told me that nothing had been seen or reported.

I am convinced the YubiKey may have been accidentally left behind, perhaps placed in the wrong envelope or missed during packing.

Due to the nature of the item, the receiving company is urgently requesting its return for security and data protection reasons and may pursue compensation. This matter must be taken seriously.

I’m asking that the responsible manager at this branch investigate thoroughly, including reviewing any internal CCTV or logs on Saturday, 21st June 2025 at 14:48 (Session: 3-51140). Please respond with a reference number and a clear plan of action.

I truly hope you value customer experience. If so, I kindly ask that you include a direct contact number in your response so we can speak further, should that be necessary.

I look forward to your reply and hope we can resolve this professionally.

Pablo P.

Nat took care of my D1 form answering all my questions in a very special and fun way. Made me feel like I was talking with someone I knew and made the process much more relaxed and cheerful!