Crazy Bear Beaconsfield - Beaconsfield

7891Georgia123456

A perfect night that we will never forget! We held a surprise 30th birthday with all of my boyfriends nearest and dearest in the Hunting Lodge. Could not fault it in any way, Saanya and the events team were absolutely brilliant. The evening ran so smoothly thanks to them. The food was delicious, there was a perfect amount of space, the music is loud enough and you can screen mirror on to the TV which was good as we had a video of pictures on replay throughout the evening. It really was the most perfect evening. Thank you so so much!||We also stayed in one of the Boujiee rooms - this was lovely. Room 27, quite near to the Hunting Lodge which was very handy. The bath is nice inside and the decor is very cool. Would definitely recommend for a special occasion. Overall, really nice stay and a night that will never be forgotten 🙂

mia D.

We had an amazing stay at the Crazy Bear Beaconsfield. We stayed in 129 Boujee room and the decor lived up to all expectations.

Rooms;

The room was luxury, spacious with all the amenities you could need for your stay including coffee, tea, luxury robes, bath tub, TV etc.

I would point out that there was a very strong smell in the room (difficult to describe but musty/damp kind of smell) which was very unpleasant. We got used to it after an hour or so but don’t think acceptable for the cost of the room. It did also end up making all our clothes smell even when we left the hotel.

Service;

Staff were pleasant in reception and the lady who checked us in was very friendly.

The phone in our room was broken though and so couldn’t call reception if we needed to.

Thai restaurant:

The Thai restaurant really made the whole experience. Staff were really friendly and food was delicious. Recommend the squid and satay chicken for starters and lovely cocktails. Good ambience and would come back.

Other:

The only other constructive feedback I would give is I think there should be some kind of “how to” guide or book in the room and/or on the telly. There were a few things unclear and not explained upon check-in. This includes where the main bar was located, pool etc. Also how to control the temperature in the room as it was like a sauna when we entered and took us ages to work out (maybe just us!) but think should be more clear. A general welcome book would help elevate the experience.

Overall: Would definitely go back and recommend - it is an experience rather than just a hotel stay.

Katarzyna R.

I celebrated my birthday at this hotel, and it was an unforgettable experience! My partner organized a surprise, and everything was absolutely perfect. The atmosphere was magical, the food in the restaurant was delicious, and the staff was incredibly professional and attentive. The room’s decor was simply stunning – a real ‘wow’ factor! I couldn’t have asked for a better place to celebrate such a special occasion. Highly recommended!

Margaret M. M.

This isn’t my first time visiting this hotel you pay so much money and expect to have a lovely experience. First the masseuse was so rude to me and was so hard pressing on my back. She has hurt my back. I told her three times please can you be more gentler and she was just so rude, my room was freezing. I asked a member of the staff to come up and fix the heating. They wouldn’t do it. My TV wasn’t working. Someone came up to fix it then sent another person up to try and fix it and it went back off again had an absolutely horrendous experience would not recommend , if you’re going to pay this money you are entitled to enjoy your stay. I have left this hotel with pain in my back and a very bad cold. !!!!

Emma G.

Not sure what all the bad reviews are for! Me and my boyfriend stayed at the crazy bear last night and had the best time! The room was perfect and clean, the staff were really friendly and helpful, the Thai restaurant was amazing and so were our drinks at the bar! The only thing I would say was the service charge at the bar I wasn’t expecting - and the fact parking is a little bit of a nightmare, but we got parked up the road! Other than that we had a great time and would definitely return. Thank you

georgie W.

Stayed at the Crazy Bear to celebrate my partners 30’s Birthday and the staff and service have been beyond incredible.

Mark, Jess and the rest of the team went above and beyond to make sure our stay was as special as possible.

We will defiantly be returning purely based on the amazing staff. 10/10 recommend.

Dn R.

Edit: So you respond to say forward the email to you but then there is no follow up or acknowledgement of the email. Pathetic customer service.

I sent an email directly to Crazy Bear a month ago to address my concerns but clearly they do not care about their customers as they have not even acknowledged the email.

The total experience including the booking service was extremely poor. We had booked dinner at the Thai restaurant however was told the latest time at the weekend for the tasting menu to book was 5 pm, which is ridiculous for dinner! We had to make contact several times to speak to someone about this, with no return call as promised and when we did eventually speak to the booking manager Roxana Alexandru on 3rd December, however she refused to try and help with our request for a later booking on that day. We had members of the party coming from various areas to meet up and also the fact that this was a special occasion did not even matter. During the time at the restaurant it was not even busy, so I am sure you could have accommodated a later time.

We were also astounded that a dietary requirement was not accommodated. One of the party was Muslim and as the menu came with pork ribs he was unable to eat these due to religious reasons, however you refused to change his portion of the ribs and the pork loin to a vegetarian or fish option, or a complete vegetarian menu, which is totally unacceptable. To be unwilling to make a simple adaptation for cultural diets shows you are not staying relevant to today’s dining environment, unlike most restaurants.

To say you are offering a ‘Signature Tasting’ would indicate at any restaurant a special dining and culinary experience, it was far from that.

It is also shocking that you feel you could charge 20% service for underwhelming and inflexible service certainly not meeting Customer Satisfaction.

Stephen P.

4th and sadly our last visit to CB. This place really has gone downhill. Experience was far from five star. Upon arrival we were told our room wasn't ready. We had to wait until 4 in the bar area with a lot of other guests. It felt like it was a ploy to keep you in the bar buying drinks! The room wasn't clean and not maintained. The curtains were hanging off the curtain rail. We opted for the Thai meal and the food was okay but far from exceptional. We didn't have breakfast just wanted to get out of there as quickly as possible! We are never going back!