Craig Tara Caravans - Ayr

Elaine G.

Have stayed at this caravan park numerous times. This time we were at Arron View which is at the top of the park on a hill. Nice sea view. Caravan was OK. Fairly clean, bedding nicely laundered. We had asked for a two bedroom but given 3 so the double bed room was very tight getting in and out of bed. Fridge is tiny for a 3 bed caravan. Wouldn't like to bring a week of food as no chance of getting it in fridge. Also strangely no table. Not sure if was taken out and just not replaced when park opened. We never said to reception as only the 3 of us and managed ok but if had had a larger family or younger family a table is a must. We did not have entertainment passes so can't comment on the night time venues or swimming.

Morgan M. P.

Was here for the open golf tournament as a working/ visit. I didn’t use any of the parks facilities as I was working early and returning late. So my review it based solely on the actual accommodation and not the full park itself. The accommodation was great, clean and well presented. All bedding and furniture were in great condition. Definitely will return

Heed T. B.

**Day 1 Caravan Park Experience**

Today marks the first day of my stay at the caravan park, and I’ve taken note of a few highlights and areas for improvement.

**Facilities:**
The astroturf area in the park is uneven and definitely in need of a facelift. It would enrich the overall atmosphere if more resources were allocated to upgrading the kids' play area, rather than focusing primarily on the bar next to it.

**Dining Experience:**
My experience at the onsite burger kitchen was disappointing. After placing a lengthy order, I discovered that none of the machines were operational, which resulted in a long wait.

**Safety and Security:**
There were routine checks on entertainment passes at the entrance, which gave me a sense of security. However, it might be beneficial to have a more consistent approach to checking passes, as there were two security personnel at the door.

**Accommodation:**
The caravan was clean, though not quite spotless. If you look closely, there's some noticeable grime, particularly in the fridge, which is somewhat off-putting. A more thorough cleaning would greatly enhance the overall experience.

**Lighting and Navigation:**
One significant concern was the lack of lighting throughout the site. This became particularly problematic when my wife got lost trying to navigate back to our caravan. Improving the overall lighting would not only enhance safety but also prevent guests from losing their way after dark.

I’ll update with more observations as my stay progresses. Looking forward to Day 2!

Shelly R.

Location of caravan park is gorgeous unfortunately the caravan we stopped in had maintenance issues took us 4 days to get someone to come out to look at the kitchen sink pipe which was not connected had to go to reception 3 times. Shower door fell off on me after being reported so partner had to fix for us. The park was very noisy on an night (after 11.30) and 2nd night someone smashed up their caravan at midnight not the best experience with young kids. We have been to Craig Tara before and it was lovely but it has seriously gone down hill. We will not return.

lily T.

Arrival Issues:**
Upon arrival, we discovered that the heating in the caravan was not working and remained off for quite some time. This caused significant discomfort, especially for my asthmatic partner, as well as for my two young children and my 6-month-old baby, who were left in cold conditions. For my partner, who has a history of severe asthma, cold air is a well-known trigger that can exacerbate symptoms. Given these health risks, this issue should have been addressed before our arrival to ensure the caravan was properly prepared and suitable for occupancy.

**Incident at Aqua Inflatables:**
During our visit to the aqua inflatables, my sister-in-law experienced heart palpitations and sought help from your first aid team. Shockingly, no one offered her any assistance or even something as basic as water. When I informed a lifeguard that she was lying on the floor unwell and asked if I could take the children with me, he showed no concern whatsoever. It is unacceptable that a trained team displayed such disregard for a clear medical emergency.

**Appalling Security and First Aid Response:**
The most alarming incident occurred when my partner, Lewis, suffered an asthma attack during our stay. Asthma attacks can be life-threatening, especially for individuals with severe asthma, as in Lewis’s case. Asthma can lead to a sudden inability to breathe, and without prompt intervention, it can quickly escalate into a critical emergency. My sister-in-law, who is a nurse, attempted to leave the entertainment area to get him some water, but your security staff refused to allow it, even after being told why. She then sought first aid help and was directed to the security team, who informed her that they were also the first aid team. When she asked if they had a nebuliser—an essential tool in treating asthma attacks—they were completely unprepared and unconcerned. Despite knowing Lewis was in respiratory distress, no one checked on him or offered help.

After contacting NHS24, we managed to get Lewis to the Lighthouse Bar, but again, we encountered indifference. The staff member suggested calling security when we had already explained Lewis was suffering from an asthma attack. When we asked if it was possible to get a cart to take him to reception to get a taxi, as he was struggling to breathe, we were told, “No, those are for deliveries only.” This delay in getting him proper care could have had catastrophic consequences, as time is critical during an asthma attack.

**Lack of Professionalism from Security:**
While we were waiting for a taxi to take Lewis to the hospital, we witnessed a blatant display of unprofessionalism from your security team. A guard publicly confronted a group of teenagers about someone giving his friend "something dodgy to smoke," showing more concern for this situation than for Lewis, who was struggling to breathe. This lack of judgment and professionalism is disgraceful, especially when lives could be at risk.

**Impact on the Children:**
These incidents completely ruined our child and his cousin’s final night at Craig Tara. They were excited for their last evening of entertainment, but instead spent the night worried and upset about Lewis’s health. It was distressing for them to witness their father/uncle struggling to breathe and to see such chaos unfold around us. What should have been a fun and special family experience turned into a stressful and frightening situation.

I am deeply appalled by the lack of care, urgency, and professionalism exhibited by your staff, particularly in the handling of medical emergencies. These incidents are unacceptable and could have had far more serious consequences. For a family resort of your size and reputation, this level of negligence is inexcusable.

Anne M. H.

The twin room was a bit crowded so not much room two move for enywone bit everything else was excellent service a the bonga wonga can take time because of a lot of people the location is great they even have a 97 bus that ends there and goes back to ayr bus station
Overall I would say 10_10

Maria S.

This was the worst family holiday we've ever been on, the caravan we got put into was not the same on the plan we got, the caravan also had not been cleaned prior to us turning up, so we had to clean it ourselves, there was loads of faults in the caravan which we had to report, the feet for the caravan had to be sorted aswell as the caravan was moving alot.
The entertainment centre is really run down. It's like there's very minimal maintenance , also has got very expensive.
WILL NOT BE BACK, WORST PLACE EVER.

Dawn M.

Always go here for a relaxing break to get away from it all. The hideaway break meets all my needs and good value. Had beach to ourselves often!