Club - Motherwell

Club, identified as a taxi service provider, stands out in its local market with a focus on delivering reliable transportation solutions. Operating from its base at 5 Carfin Street, New Stevenston, Motherwell ML1 4JL, this establishment serves the community and surrounding areas efficiently. Its presence within the United Kingdom, specifically in the Motherwell region, positions it strategically to cater to the diverse transportation needs of residents and visitors alike.

Taxi Service Provider

Club specializes exclusively in providing taxi service. This means their operations are centered around offering convenient, safe, and timely transportation. Unlike other transport modes like buses or trains, taxis offer direct point-to-point journeys tailored to individual needs and schedules. The core function involves dispatching vehicles equipped with drivers ready to pick up passengers and transport them to their desired destinations for a pre-agreed or dynamically priced fare.

Location and Address

Located at 5 Carfin Street in the New Stevenston area of Motherwell ML1 4JL, Club's physical presence is a key aspect of its operations. This specific address in the Motherwell district of West Yorkshire places the taxi company within a significant urban center. Motherwell is part of the West Central Scotland region, surrounded by both urban environments and the Scottish Highlands. This location allows Club to effectively serve the local population and potentially reach out to travelers passing through the area. The physical premises likely serve as a hub for dispatch, customer inquiries, and possibly vehicle maintenance, although this is not explicitly confirmed.

Contact Information

While direct customer support channels like an email address or a fully functional website are not specified in the provided details, Club provides its telephone number: +44 1698 834545. This phone number is a primary means for customers seeking to book rides, inquire about services, or address any immediate concerns. It's worth noting that the provided phone number format includes the country code (+44) for UK numbers, and the access is set to initiate a phone call directly (href="tel:"). The lack of a dedicated website means customers must rely on phone calls for most interactions, potentially limiting digital self-service options like online booking or fare estimators, although phone-based inquiries would allow for such discussions.

Services Offered

The primary service offered by Club is its taxi service. Within this category, typical expectations include:

• Reliable Transport: Ensuring vehicles are clean, safe, and operational.
• Driver Conduct: Professional and courteous drivers adhering to traffic regulations.
• Timely Service: Striving to meet scheduled pick-up times and estimated arrival times at destinations.
• Pricing Structure: A clear method for calculating fares, which could be based on pre-agreed rates, meter usage, or dynamically set prices depending on demand or specific routes.
• Vehicle Fleet: Maintaining a suitable fleet of vehicles appropriate for passenger comfort and safety.
• Booking Flexibility: Options for booking in advance (for events, airport transfers) or requesting immediate pickups.

Furthermore, taxi services often cater to various needs beyond simple point-to-point travel, such as airport transfers, corporate transportation, night services, rides to hospitals or shopping centers, and assisting tourists exploring their destination.

User Reviews and Reputation

Customer feedback is crucial for understanding the real-world experience of using Club's services. According to the information provided, Club has accumulated a total of 47 reviews on Google My Business. This volume of feedback offers valuable insights into customer satisfaction levels. Currently, the average rating stands at 3 out of 5 stars, which indicates a neutral overall assessment by its customer base. This average score suggests that while some customers have had satisfactory experiences, others have encountered significant issues that impacted their rating. These issues could range from punctuality concerns, vehicle conditions, driver behavior, pricing clarity, or booking difficulties. The specific nature of the feedback is not detailed here, but this average score and the number of reviews are important factors for potential customers researching the service.

Information and Recommendations

For someone seeking information on Club, the available data provides foundational details. Prospective users should consider the following:

1. Verify the Phone Number: While the provided number seems correct based on the given data, it's always a good practice to double-check the phone number, especially if directing multiple calls or booking journeys.
2. Understand Pricing: Confirm the pricing model (metered vs. fixed rates, surcharges for peak times or extra luggage) either by asking over the phone or, if possible, checking if any transparent pricing information is available online (despite the lack of a website mentioned).
3. Consider Fleet Quality: Since no details about the fleet condition or age are provided, potential passengers might need to rely on driver appearance, vehicle cleanliness, and maintenance checks during the ride as indicators of service quality.
4. Read Reviews Critically: With an average score of 3/5, potential users should read through the 47 reviews on Google My Business to get a sense of common issues or strengths experienced by previous customers. Look for patterns in the feedback.
5. Confirm Service Areas: While primarily located in Motherwell, it's wise to inquire during the phone call about the service area, any potential distance limits, or whether journeys to neighboring towns or further afield are feasible.
6. Booking Process: Clarify the booking procedure – whether it's simply calling for an immediate ride, booking in advance, or if there is an app or website for booking (even if a website wasn't mentioned, it's worth asking).
7. Accessibility: Confirm if the service caters to individuals with mobility issues or requires special arrangements.

Based on the information available, Club presents itself as a local taxi service operating in Motherwell. While its physical location and core function are clear, the lack of a website and potentially limited digital presence might be a consideration for tech-savvy users or those accustomed to app-based booking. The average customer rating, while not exceptionally high, offers a reality check on user experiences. Users are advised to leverage the phone contact to gather specific details about pricing, availability, and service quality before relying on the service for their transportation needs.

👍 Reviews of Club

Wiktoria K.

1/5

Absolute joke of a service from them, my brother and sister get taxis home to school which are pre paid by social work and are due 8.20 everyday and they never come on time, never even close. 9 am they should already be in school and not still waiting for taxi to come. Absolutely rude as I phoned everyday to check when the taxi will arrive and they stopped picking up the phone. Hopefully I can set up a contract with a different taxi company soon enough.

Sam L.

1/5

Never in my life have I had a taxi company not be able to tell me how long a drivers ETA is it's a if and when we have a taxi.. which to me is very poor service if your calling for a hire ASAP and your told I can't give you a ETA.. well I'll just wait in the freezing cold for 40 mins for a hire. What if someone needs to make a train due? Or have to be somewhere immediately due to a family bereavement OR they want to go to the airport. I'm guessing even if you book in advance for a PRIVATE hire PAID for hire, which I have they just don't turn up. Terrible service which needs a whole infrastructure revamp. What's the point in having a taxi service which the drivers decide wether or not they want to take your hire? If they say yes and don't appear it's still due to the fact they can't promise a time. Very confusing especially for someone in the community who works and I need to be able to call a taxi and be giving ATLEAST an ETA and to track which vehicles are where.

Lisa F.

5/5

I booked taxi day in advance due to having to go to a funeral, I was advised they would get as close to my requested time but couldn't promise it, which is understandable but they arrived spot on my requested time I was feeling a bit emotional but driver was so friendly. If I need a taxi from Bellshill again will definitely be using you again.

LucyintheSkywithDiamonds

1/5

My boyfriend and I found this taxi company online, and after waiting for approximately half an hour, the driver arrived. Everything seemed normal, except for the fact that the driver continuously asked me where I was from during the ride, which made me realize that something was off. Upon getting off the taxi, the driver condescendingly said "goodbye Chineseman" to me, assuming that I didn't understand the meaning behind the words. I was furious and responded by saying "it's not okay to say that". However, the driver tried to defend himself by stating that "there's nothing wrong with calling you Chineseman because you're from China". As it was my first time experiencing racial discrimination, and due to the shock that it caused me, my boyfriend and I did not take any action to protect my rights at the time.

I would like to warn any Asian individuals who may come across this review, DO NOT CHOOSE THIS COMPANY.

John M.

1/5

Avoid this company if you have any train booking and use an assistance dog. They will cancel on you at the last minute, leaving you stranded and out of pocket!

P E.

1/5

I never used the services of this company, but today went to a friend's house and he called a taxi from Club Taxis because he is already a customer for a long time. I waited an hour after 3 calls to say that had not yet arrived and the lady who answers the call to say that the car was in front of my door, a big lie.After I gave another opportunity but had to give up and I ended up calling another company to RedLine and 10 minutes later had a car for my door. This expectation caused by the irresponsibility of the Club Taxis drivers meant that I had to pay more than double because already passed midnight and be the eve of Christmas. I hope, never be tempted to call a taxi this company. Already Service of RedLine was excellence. The wait made me come to pay more than double because it was after midnight.

stewart D.

1/5

Most unhelpful and uncompromising driver didn’t know where East Kilbride was situated, dropped me at Motherwell train station and told me to get another cab. Great !

Niki D.

5/5

Guys thank you for coming to the aid of myself and kids today after redline let us down. I cannot thank you enough. Will be my new taxi company from now on. To the woman on the phones many thanks for the giggle you gave me. Hope you all have a merry Christmas ❤️