Clair's of Derbyshire - Alfreton

John Richards

Went to the Thursford Christmas Show and had a great time. Apart from an alternator problem on the coach which delayed our visit but did not detract from our enjoyment of the tour. The Heacham Manor Hotel was fine with comfortable and spacious rooms and delicious food. The seats for the fabulous show were positioned giving a very good view. Already talking about booking for next year.

Pamela Swift

Went for the first time on Saturday with Claire’s coaches to 40s event at Woodall Spa and it’s the best day out I have had in a long time. Such a pity that more people didn’t go to this event as they missed a great day out. If Claire does the trip again next year it’s highly recommended and I will certainly be passing the word round to my friends. Coach driver a really nice lad too. Thanks again for taking us to this event.

Martin Walker

Just been to the Burlington Hotel, Sandown, Isle of Wight with Clair's 26/02/24 for 5 days, this was our 2nd time here.
The Burlington is excellent value for money, clean hotel and rooms, good food, excellent all you can eat breakfast, the rooms are serviced to a good standard daily, staff are helpful.
They offer a good bar reasonably priced, bingo and entertainment most nights.
Clair and Matt the coach drivers are excellent and very informative during the trips out, there witty banter makes you feel welcome relaxed and entertained.
I certainly would not consider travelling with anyone else but Clair's, well done to them ! ?

Ruth Webster

Very disappointed
Went to Weston Super Mare on a festive break 2022.
First time travelling with this company.
We were really looking forward to the break as it had been recommended by a friend.
We have been waiting for Clair’s to send a feedback form, either by post or email but nothing so far has been forthcoming.
So here is my feedback.
Promised a cup of tea/coffee and a mince pie on arrival at the hotel- had a hot drink - but no mince pie. A small thing - but a disappointment never the less.
The driver was either to tired or said it was his day off when asked about bingo calling and the promised quiz night. We never did have the quiz advertised in the brochure.
We left the hotel for the advertised trips nice and early each day - but unfortunately the driver brought us back to the hotel far too early each time (back by around 3pm) so we did not have enough time on any of the trips to shop and get something to eat.
By the time we got to each place - a journey of an hour or more on the coach - we were only allowed 1-2 hours at each place before we were asked to be back at the coach again.
No consideration was given to the fact that the people on the coach were older people with poor mobility and so were slower at getting around.
We had no time to look round and relax and enjoy the day, or the places we visited. No sooner had we got to the shopping areas, been to the loo and had a hot drink than it was time to turn back and head for the coach.
The trips were too short and a complete waste of time- (except the trip to the Cider Farm, which although rushed was excellent) we spent as much time travelling to and from Street and Wells as we did at these places. We were looking forward to looking around the market at Wells- but could only spend a few minutes there due to time constraints, and so were unable to spend any time shopping at the market.
The hotel (Smiths) was very poor, not terribly clean, with old tired decor.
It was more like a 2 star than the advertised 3 star.
Our room was so small that only one person could move around at a time - due to lack of space.
No hot water from sink taps, shower plug blocked so water and other people’s dirt and hair backed up into the shower tray and started to flow over the rim - consequently unable to shower the first day, and not a pleasant experience for the rest of the week.
Window stuffed with tissue paper to prevent it leaking?/rattling.
Kettle too big to fill in the sink and balanced on a precarious shelf with the cord hanging over the chair next to it- so that anyone sitting on the chair would risk it tipping onto them.
(We stayed away from it whilst it was boiling and moved it to the dressing table after boiling it- there were not enough power points and so the only place to put it whilst boiling was on the shelf)
No power point next to the bed and so nowhere to charge mobile phone at night.
Served cold porridge one breakfast time- which was inedible and so the next day I opted for a yogurt which was not served to me.
The only positives were that the taxi pick up and drop off of customers was excellent- as was the movement of customer luggage to and from the rooms and the coach - this was very well organised.
Also the beds were comfortable and so we did have a good nights sleep each night during our stay.
It is a shame that the hotel and trips were not to the expected standard.
I will not be travelling with this company again.

Joanne Hardiman

The best coach company I have ever been away with. Stayed at channel view hotel isle of wight fantastic . My friend and I have also booked 2 more holidays . Clair and her driver's are amazing .
Would definitely recommend this company

Ash David

Just been on a five day
winter break with Clair to Sandown. Everything, as always, was smooth and professional from payment, pick up, journey & hotel. Thank you Clair and Pam.

lovely hotel too.

Virginia Mogford

Went to Liverpool for 2 nights and stayed at he Heeton Hotel, location was excellent and the room was really nice but unfortunately the food left a lot to be desired, had paid for bed breakfast and evening meal but unfortunately it was that bad we dined elsewhere, we did complain to the manager but he told us that the hotel was only a bed and breakfast and had done the evening meal as a favour but the food served was below standard and actually inedible , breakfast I’d give it a 2* as some things were ok but most of the food was cold and on the second morning the eggs were mouldy , it was disappointing as we then had to go elsewhere to dine and pay for meals that we had already paid for..Wouldn’t go again if the trip was staying there .plus the hotel was full of homeless families and immigrants.it wasn’t pleasant and at times felt unsafe .

Geoffrey Stone

Travelled to Chester with Clairs, it was our first trip with the company and we could not fault anything, we have booked 2 more trips on our return.