Caledonian MacBrayne | Troon - Troon

Caledonian MacBrayne | Troon: A Comprehensive Guide

Caledonian MacBrayne (CalMac) operates a vital ferry service from Troon to the Isle of Arran, offering a convenient and reliable connection to this beautiful Scottish island. The Troon terminal, located at Arran House, 100 Port Ranald Dr, Troon KA10 6HH, United Kingdom, serves as a key transportation hub for visitors and residents alike. A dedicated phone line, Phone: 8000665000, provides access to booking information and customer support. For detailed schedules, route information, and online booking capabilities, prospective travelers can visit the CalMac website at Website: calmac.co.uk.

Location and Accessibility

The Troon terminal is strategically positioned within Troon, a coastal town in South Ayrshire. Its location at Port Ranald offers easy access for those arriving by car or public transport. The terminal itself is a modern facility, designed with accessibility in mind. Specifically, it features a wheelchair-accessible car park, a wheelchair-accessible entrance, and a wheelchair-accessible toilet, ensuring that individuals with mobility challenges can navigate the facility with ease. The terminal also includes a paid parking lot, promoting organized parking and revenue generation. The walk from the station to the port is approximately 10 minutes, which can be facilitated by a complimentary shuttle bus service, although the exact timing of the shuttle isn't immediately apparent, requiring visitors to observe the service schedule.

Services and Amenities

CalMac’s Troon terminal provides a range of amenities to enhance the passenger experience. The building itself is described as a nice modern terminal building. Inside, passengers can find comfortably new seating and a vending machine. Climate control, though not actively in use during some visits, is present, demonstrating a commitment to passenger comfort. The terminal staff are reported to be friendly, providing helpful assistance to travelers. Notably, there are ticket desks available, indicating a traditional booking process alongside online options.

Operational Considerations

It’s worth noting that CalMac has recently adjusted its departure points, which has generated some inconvenience for passengers. This change requires travelers to be aware of the updated procedures and plan accordingly. The shuttle bus service, while available, doesn’t have a prominently displayed timetable, adding a slight element of uncertainty to the journey. Walking from the station to the ferry terminal is a considerable distance (approximately 10 minutes), which may pose a challenge for individuals traveling with luggage or those with limited mobility. Despite these minor logistical considerations, the staff on the boat are consistently described as helpful, providing reassurance and support to passengers throughout their journey. The ferry itself is a vital link, offering a scenic and efficient way to reach the Isle of Arran, renowned for its stunning landscapes, rich history, and charming villages.

Key Features Summarized

• Ferry Service: The primary function of the Troon terminal is to facilitate ferry crossings to the Isle of Arran.
• Accessibility: Fully accessible facilities, including a car park, entrance, and toilet, cater to individuals with mobility needs.
• Amenities: Comfortable seating, vending machines, and ticket desks are available for passenger convenience.
• Shuttle Service: A complimentary shuttle bus provides transport from the car park to the terminal.
• Customer Service: Staff are reportedly friendly and helpful.

The overall experience at the Troon terminal reflects CalMac’s commitment to providing a smooth and accessible ferry service. While some minor logistical adjustments have been implemented, the terminal remains a vital gateway to the Isle of Arran, offering a picturesque and convenient travel option.

👍 Reviews of Caledonian MacBrayne | Troon

Will

5/5

Nice modern terminal building with shuttle from the car park entrance for those who need it as it is a 10 minute walk. There were some ticket desks with friendly staff, decently comfy new seating, a vending machine and AC - although it wasn't needed or turned on when I was there.

Allan B.

3/5

They keep changing where they are leaving from. (Which is a pain and will hopefully soon be sorted out).

The shuttle bus stop at Troon doesn't "obviously" show a timetable.

We walked from station to Port - a bit of a hike with cases.

Staff on boat very helpful.

Mark E.

5/5

I know Calmac get a lot of stick but we've had some great crossings and this one was no different. We arrived early and they put us on an earlier crossing and so we were very happy

Shona T.

2/5

Been travelling Cal Mac for years to Bute so my first experience Troon to Brodick was a big letdown . The old ferry was dismal not even a decent vending machine for a soft drink on board. We booked tickets using the app and was told we only had 1 car and 1 passenger. The app was very slow to load and the guy lost patience and told us to buy another ticket. After being moved along very quickly the ticket was in fact in the app after all so went back to show him and was told they don’t refund. I suggested he change it for a return ticket and in the end he reluctantly refunded me. Very poor first impression for tourists if your staff are impatient and rude. The QR codes are slow to load and the app takes a bit of getting used to. A little more manners could have been shown by staff as for what we paid it was a very average crossing and poor customer service. Maybe he was having a bad day but no need to rush us and be rude!

Andy W.

5/5

Very happy with my ferry crossing experience. The water was choppy on the way but only God could have helped with that. On the way back traveled on the newer ship which was very impressive and well equipped. Smooth sailing

Willie W.

3/5

Forced to go to troon for ferry as Ardrossan is currently not operating I rebook my tickets online so can't comment on facilities at troon

john E.

2/5

I really was not impressed at all. It was a nice crossing due to very cam waters, but the new ferry did not impress me at all . The staff did not have a clue about disembarking at Brodick. we were told by someone to go down to the car deck and then told to go back up ,they had no idea about car parking and three people all gave different advice . I had to pay it twice due to the advice from them ,

Brian O.

5/5

Good service fast crossing from Troon to isle of Aaron