B&Q Chester - Chester

Emily J.

Would just like to say James west was absolutely brilliant, he’s designed my kitchen for me and also visited the store yesterday , he helped me with all of my items to the car as I had a bad back. So friendly and happy to help. Knew what he was talking about with regards to kitchen products and really good advice. Thanks so much James.

Jeanette M.

Love trade point!!!! Went in today and Matt was super helpful. My toilet was broken and he took loads of time to explain which item would work the best and also how to put it together. Toilet is now working and it only cost me £17 instead of calling a plumber out. Thank you so much Matt!!!

Valeed K.

Really nice experience. It has the Timson Key Cutting machine. And it's quick and easy. Got my key for £7, within like 2-3 mins.
Big store, a lot of home items.

Stuart R. P.

A typically vast store with a generally good selection of items. Some, however, have been on the shelves for a long time and are either covered in dust or beginning to rust. The garden centre is moderate, and often decent plants just sit and die due to a lack of water. Staff are OK, but there's always an exception, such as the "lady" on the checkout, who recounted a long and rambling story about finding barcodes on items that was laden with every swear-word imaginable. Luckily, there weren't any children around!

Anthony H.

Had a look round today, found a peice of feather edge that was on its own, ideal as all the rest seemed to be in packs. Took it to the till to be told I wasn't allowed to buy it, seems crazy that fence panels break all the time and I needed to fix mine, just a way of trying to make me spend £50 on a new fence panel I guess. One of B&Q's values is Simplicity - simple if you just want to spend loads of money, there purpose is home improvement and it should be home replacement. If everyone just bought something new every time it needed fixing there would be no need for 90% of what they sell. Amazing business strategy to alienate the customers that want to do things for themselves which again is a lot their business!

Jessica L.

Came into the store today and was really impressed with the helpfulness of Steve. He really took the time to help me find the right option for my project and was patient in answering my questions. Really fantastic service!

Margaret C.

We had the best experience we were really struggled to find the right paint and needed enough to do a hole house outside Paul the store manager took over helping nothing was too much trouble for him so helpful and we couldn't thank him enough it's a pleasure to shop in the chester b&q thanks to all the staff thete so polite and helpful

MJW J.

It is too big! For a 48 year old male who has never had to endure the perils of sharing a house with a significant other, and is now being cajoled into selling one’s house so we can have the perfect life together, so must spruce up said abode for photographs and the ensuing viewings, even though it is perfectly fine to live in, trying to find what you want requires a mammoth trek. Why are the things that you might need for outside the house at opposite ends of the building? Drain covers, that’s probably garden, where the hoses are….. no, that comes under building material.
And paint! How expensive?
I must admit though, that I’m looking forward to sleeping in a pink room….
Definitely should have checked the paint colour before allowing it to be bought! 🤦🏼‍♂️

Staff are very friendly….