Beautiful Holiday Homes Ltd - Elgin

marius L.

These despicable people manage a holiday property I booked. 10 days after I made the booking and after multiple messages exchanged regarding the booking, payments and dates, they turned around to say that the property is no longer available on the dates I booked. I made no special requests and did not ask for any preferential treatment. They took my deposit, then claimed that they didn't charge my card. They went into total radio silence when I asked for my deposit back. I rang and emailed, but they never came back to me. Nobody picks up if you ring the mobile number they advertise on their website. Luckily I paid with a credit card, so I am in the process of getting the deposit back through the credit card company.

The property was listed as available on the dates I wanted to book after they had told me that it's taken on those dates. A friend of mine tried to book the same house, on the same dates, and they accepted the booking. Needless to say, my friend didn't pay. How are these people allowed to function like this?

I would advise you look elsewhere for a holiday home booking, or at least pay by credit card so that you can get your money back if these charlatans decide to cancel your booking and ruin your holiday plans like they did to us.

P.S. They advertise some of the properties they manage on sites like booking.com and vrbo, so check who's managing the property before booking.

I cannot reply to their reply, so I will do it this way.
You say that I put in a request for a request to book only - What is that about? That is not true. The property was free to book online. I could not have booked it otherwise and your system would have not taken my payment.

You had a baby hence the delays. 1 - You never mentioned that to me, so this is potentially untrue. I only communicated with you in writing, because you never answered the phone, so you could prove me wrong, if I was wrong. 2 - If you were a professional outfit and cared about the business and your customers and not only about yourself, you would have made provisions to ensure continuity while you dealt with the circumstances you were in, if you did indeed have a baby.

No payment was charged to my card - That's a lie. You took a payment of £1,319.58 as deposit. I had a nightmare getting my money back. Luckily I had paid with a credit card and got a refund from the credit card company.

My review is what happened to me and is very accurate. It may be best you had NO future customers, so nobody has to go through what I went through.

Fraser F.

Stayed in Armadale Cottage, Dunbeath cottage, Frederick Street and 7a Jamaica Street.
All top class properties and will continue to book.