Bath Spa Hotel - Bath

Inez M.

We booked a one-night spa break as a first night away from our little ones.

It was nearly impossible to get a hold of someone before we arrived. We had to call 10 times to finally speak with someone.

Spa needs maintenance - tiles missing, looking a little worn, one of the two saunas not working. Spa treatment was lovely.

Room a bit dated but has all facilities needed.

Breakfast was horrific. The cooked vegan breakfast was cold, they forgot to add the extra bits we needed and the oat flat white was cold and with cow’s milk.

Bath is an amazing city to visit, but we will be booking at another hotel next time. Value for money this hotel isn’t.

Mick S.

First off the postcode takes you to the wrong side of the building, so if you are going use this W3W///Fast.trades.slip for the correct entrance.
The Spa hotel itself is lovely, the reception area and bar restaurants all still retain some of their former Victorian opulence. The rooms (or at least the one we had for the night) was well appointed, with all the usual extras you would expect from a 5* establishment, but the decor is starting to look a little tired.
Breakfast (we opted for full English) was very nice indeed but was very busy around 09.30 so.probably best to try and get in there a little earlier. The Spa facilities are very good, with the outdoor plunge pool being a 'must visit' 👌

Debra B.

Great Xmas stay. We went for the 4 days over Xmas and felt thoroughly spoiled. The staff were very friendly and accommodating. The food was excellent, beautifully presented and served. The restaurant managers and staff were very attentive and my sister’s dietary preferences were easily accommodated with no fuss. The hotel is dog friendly so all the family enjoyed themselves. No cooking No clearing up Fine Dining at Xmas and a Hydro pool what more do you need.

Zoë T.

We come here every year for our anniversary, and we’re going to get married here too. The staff are lovely, nothing is too much trouble for them. The rooms are beautiful and clean, and the location is fantastic. It’s rare to find somewhere in Bath with free parking! The use of the spa and pool is a big bonus.

Gary J.

I ate in the lounge and had a egg sandwich with a side portion of fries costing £15 for the sandwich, it was not what I was expecting I was not offered a choice of brown or white however the white bread that came was what can only be described as cheap! For £15 would a nice slice of sourdough would be to much to ask for? The side salad on the menu was supposed to have a lemon dressing that was missing, asked fir some balsamic only to be told they had none the fries were cold and not crispy. I was so hungry that I ate the fries so couldn't really complain however for £7 it should be better.

Rosie E.

The Macdonald Bath Spa hotel is in a beautiful location looking over the city and is not too far to walk to the central shops and restaurants. It is very impressive looking from the outside, and the Reception area was inviting with a lit fire and fresh flowers.

Unfortunately the room we were given was very disappointing. The bathtub had large chips in the enamel and the curtains were frayed and ragged at the edges. There was also a suspicious looking stain on the wall by the bed. We asked to be moved to a different room, which we were. That room was better but it was still tired looking and not what we expected for a 5 star hotel. The hairdryer made a horrendous sound and smell while using and the heating element looked like it was going to blow up so we handed it in to Reception on check out.

We didn't eat in the restaurant or get room service as the prices were eye watering so can't comment on that.

The spa area is nice (we just used the pools) but like others say it looks a bit grimy and tired, with tiles off the walls etc.

In general they need to use their profits to give the rooms and spa a makeover, otherwise I can't see how they're going to retain their 5 star rating.

Cel S.

The hotel is gorgeous in gorgeous location, spa is wonderful and staff very welcoming and accommodating

The staff are trying their very best but it feels severely understaffed, especially during breakfast time. Hence the service does well and really tries, but it feels unfair as they have a lot of guests to deal with and only a few staff at hand.

Ben H.

Great stay over the Christmas break, we were brilliantly looked after, particularly by Adrian and Nilesh at breakfast. ||Bubbly in our fantastic room, which had everything we needed and the hotel, grounds and location are stunning. My wife and I both had the cooked breakfast alongside orange juice, coffee and pastries and even snuck in a Mimosa each!