Andover Ford - Foray Motor Group - Andover

Inga P.

I could give 0 stars if I could.
My Shocking Experience with Ford Garage – A £2,000 Quote for a £2.50 Fix
I recently had an issue with my car’s headlamp and received an error message on my dashboard. Concerned, I took my car to a local garage, where they advised me that it was an electrical issue and suggested I go to a Ford dealership for repairs. Trusting their expertise, I went to the Ford garage, expecting a professional diagnosis and a reasonable repair.
To my shock, the Ford garage bluntly told me that I needed a brand-new headlamp along with two additional parts, and the total cost would be £2,000. When I asked if they could properly investigate the issue instead of replacing everything, they simply dismissed me, stating that this was the only solution. I left the garage feeling devastated, trying to figure out how I was going to pay for such an unexpected expense.
Luckily, I wasn’t in a rush to fix it, as my MOT had just been completed. So, I started asking around and booking diagnostics with other garages, hoping to find a professional who would actually investigate the problem rather than just replace expensive parts.
Then, during a casual conversation with my brother-in-law, I mentioned the issue. He offered to take a look and sent me a YouTube video showing the exact problem I was experiencing. The issue? A simple wire. He ordered the part for £2.50, and we replaced it ourselves. To my disbelief, the headlamp worked perfectly.
I didn’t know whether to laugh or cry.
This experience has left me completely disillusioned with how some garages operate, especially official dealerships. Instead of actually fixing the problem, they opt for the most expensive and wasteful solution possible. I can’t help but wonder—why? Are they prioritizing profit over honest service? What happens to the perfectly good parts they remove? Do they just end up in a landfill? In a world where we should be focusing on sustainability and reducing waste, this approach is infuriating.
If there’s one takeaway from my experience, it’s this: don’t just accept a diagnosis at face value. Always seek a second opinion, do your research, and, if possible, check with someone you trust before handing over thousands of pounds unnecessarily.
This situation could have cost me £2,000, but thanks to my brother-in-law and a little online research, it only cost me £2.50. I hope this story helps others avoid the same trap.

Siobhan M.

Good workmanship done good estimate of price. Was impressed that they brought my husband back home and picked him up from home when the car was ready. Would recommend as we're very badly let down by another competitor

Phill W.

Great customer service "even if I was an Audi driver"

The girl's on the reception desk were very welcoming.
(however, message response time exceeded 2 hrs,🤔🤭🤣)

Body repair shop had very knowledgeable/friendly staff.

William H.

A genuine good garage for service and body work repairs all my various Galaxy’s have been through here and have been throughly looked after by all the knowledgeable professional staff.

M K.

Andover Ford repaired my car on behalf of my insurer after somebody crashed into the back of me.

It took them 7 weeks to replace the rear bumper and the exhaust. 7 weeks to source readily available parts.

When I picked the car up, Initially I didn’t notice that they had fitted the new exhaust backbox incorrectly.

The exhaust is fitted in a “wonky” position, with one of the tailpipes sticking out much further on one side than on the other. It looks ridiculous.

As you can see in the photo, the left exhaust tip sticks out about 2 inches further than the right exhaust tip.

Overall it took them 7 weeks to do a rubbish job, they also left masking tape in various places all over the car.

I wouldn’t recommend taking your car here.

Mrs W.

Took my car in to fix where someone had scratched all the side back panel. Was fixed within a few days and can’t tell any damage was ever there! Excellent service and all staff were really helpful and friendly

Anthony M.

Took my new car that I recently bought, from the Foray dealership in Salisbury, here with concerns with my aircon, they re-gassed it and sorted it, and topped up my engine oil without even asking. When collecting my car, I then asked for a quote for a little dent on my door (mostly just paint from the other cars door) and they literally asked me to pull around the side and dealt with it there and then by polishing out the paint (which was the majority of my concern). Free of charge! These guys are awesome, a great company in general that I’ve only had great experiences with. It’s so evident that they care so much about their customers and don’t wish to exploit us. Also a very friendly reception which were always happy to help with the queries that I had, thank you Mike!

Gav B.

The ford body shop staff in Andover saw me straight away and refitted my rear bumper while I waited.
If that wasn't good enough, I then was handed a very reasonable and affordable invoice, thank you very much 🙂