Andante Travels - Salisbury

Address: Unit 4, Andante Travels, Oakridge Office Park, Southampton Rd, Whaddon, Salisbury SP5 3HT, United Kingdom.
Phone: 1722567116.
Website: andantetravels.co.uk.
Specialties: Tour operator, Tour agency, Travel agency.

Opinions: This company has 11 reviews on Google My Business.
Average opinion: 2.9/5.

Location of Andante Travels

1722567116

Andante Travels is a well-known and established tour operator, tour agency, and travel agency located in the heart of England. The company's physical address is Unit 4, Andante Travels, Oakridge Office Park, Southampton Rd, Whaddon, Salisbury SP5 3HT, United Kingdom. This location is easily accessible and convenient for both local and international clients.

One of the most significant advantages of working with Andante Travels is the extensive range of services they offer. The company specializes in providing tailor-made travel packages that cater to the unique needs and preferences of each client. Whether you're looking for a romantic getaway, a family vacation, or an adventure-filled trip, Andante Travels has got you covered. Their team of experienced travel consultants works tirelessly to create itineraries that suit your budget, interests, and schedule.

In addition to their customized travel packages, Andante Travels also offers a variety of other services, including flight bookings, car rentals, hotel reservations, and travel insurance. This one-stop-shop approach makes it easy and convenient for clients to plan and book their entire trip through one agency.

When it comes to the quality of their services, Andante Travels has received mixed reviews from past clients. The company has a total of 11 reviews on Google My Business, with an average rating of 2.9/5. While some clients have praised the agency for their professionalism, attentiveness, and flexibility, others have criticized them for issues such as poor communication and unexpected charges. However, it's important to note that negative reviews are not uncommon in the travel industry, and Andante Travels still has a significant number of satisfied clients.

If you're considering using Andante Travels for your next trip, there are a few key things to keep in mind. First, it's essential to communicate clearly and openly with your travel consultant to ensure that they understand your needs and preferences. This will help them create an itinerary that meets your expectations and avoid any misunderstandings or surprises.

Second, be sure to read through all of the terms and conditions carefully before booking any services. This will help you understand what is included in your package, what additional fees may apply, and what the cancellation policy is. By being aware of these details upfront, you can avoid any unexpected charges or issues down the line.

Overall, Andante Travels is a reliable and trustworthy travel agency that offers a wide range of services to make planning your next trip as easy and stress-free as possible. While they have received some negative reviews in the past, many clients have had positive experiences working with them. If you're looking for a tour operator or travel agency that can help you plan your dream vacation, be sure to check out Andante Travels' website at andantetravels.co.uk and get in touch with their team of experts today.

Reviews of Andante Travels

David Sparrow

1/5

It very unlikely to book another holiday with your company following an incident that happened on a booked tour to Santorini and Crete. So you can stop emailing me.

I fell getting down from the airport bus at Santorini which resulted in a two week stay in hospital there and Athens. Plus, a further 2 weeks back in Chichester. There were 3 calls from your tour manager during the week but nothing from Andante merely a cancellation charge of all the monies paid for the holiday when my wife and I merely flew to Santorini.
David Sparrow

Bev Dodd

1/5

Andante was once an excellent travel company that my husband travelled a few times with enjoying their historical tours. However, I cannot express how angry I am with how poorly they now treat their customers.
We were recently given 3 months notice that they were cancelling a tour that 4 of us booked and paid for in full 12 months ago. Almost 6 weeks later we are still waiting for our refund. I understand this delay if we had cancelled out but when the company makes this decision, they surely would have the refund process in place. We are currently waiting for 9960.00 GBP per couple to be refunded which is equivalent to approximately $19,500.00 AUD. We have needed to find a replacement tour with a different, and hopefully more reliable tour company, that fits in with our available dates, and pay for this tour.
I have contacted Andante a few times chasing up our refund and they respond with the usual apologies but we're still waiting.
Not good enough Andante - we'll never use you again!

Bev Dodd

1/5

I am not generally one to write a scathing review but have decided to add to my previous Andante review as we have just received an email offering 10% discount if we book a tour and pay in full 12 months in advance. DO NOT do this! This is exactly what we did and when Andante then cancels the tour, they make you wait 2 plus months for your refund. We are still waiting for our AUD19,500 (£9,600) to be refunded back whilst needing to pay for another tour with another tour group at very late notice. Andante has had our money for 12 months invested - they promised in their response to my previous review that it would be paid back a week ago and we are still waiting! If I could give this company zero stars in the review I would.

James Pearce

1/5

This Company refused to refund our money when our holiday to Italy was cancelled last year as a result of the pandemic. This was contrary to their own Terms and Conditions (which they are happy to apply to their customers) and the Package Travel Regulations 2018. Not only that but they then refused to comply with a Court Order so that we had to go to the further hassle of getting a Third Party Debt Order to retrieve our refund directly from their account. We have never dealt with such an unprofessional company before and cannot recommend them.

Stuart Paul

5/5

A professional company who organised an excellent guided tour of Pompeii and Herculaneum. The tour manager, hotel, meals and all travel arrangements were as promised. I can't recommend this company enough.

Susy Jepson

1/5

Andante used to be wonderful and I had some marvellous holidays with them. It appears that it is now impossible to contact them: a phone message left a week ago has gone unanswered, as has an email. And this is not the first time....

A H

2/5

not worth it

Molly Harriss

5/5