alpharooms.com - Uxbridge

AlphaRooms.com is a reputable travel agency located at 2 Vine St, Uxbridge UB8 1QE, United Kingdom. The company has gained recognition for its specialized services and commitment to customer satisfaction. With a phone number of 2030010109, AlphaRooms.com is easily accessible for potential customers seeking travel assistance.

Specializing in travel agency services, AlphaRooms.com has become well-known for its extensive knowledge of destinations, accommodations, and travel options. The company aims to provide personalized experiences tailored to each client's preferences, ensuring a memorable and enjoyable journey.

Located in Uxbridge, AlphaRooms.com offers convenient access for travelers in the United Kingdom and beyond. The agency's physical address at 2 Vine St, Uxbridge UB8 1QE, United Kingdom, makes it an ideal choice for those looking to book their trips locally or plan their excursions from the area.

In addition to its prime location, AlphaRooms.com boasts a wheelchair accessible parking lot, making it an inclusive and accommodating option for all travelers, including those with mobility concerns.

With a strong presence on Google My Business, AlphaRooms.com has garnered 1631 reviews, reflecting the company's dedication to excellence. The average opinion rating of 4.1 out of 5 stars further highlights the positive feedback and customer satisfaction associated with AlphaRooms.com.

👍 Reviews of alpharooms.com

Ben E.

1/5

Booked seven nights through alpharooms at Alpha Apartments, arrived at 03:00 to find the apartments cordoned off with builders barriers.
Helpline not open until 09:00 so managed to find another room and had to pay £150. After two hours on the phone to the emergency team (most of the time on hold) they hung up on us after saying it’s not their problem, we have to find alternative accommodation and pay for it. They will refund the money In two days time.
How can an established company leave people abroad with no accommodation , the place was a building site, worst thing is that the hotel is still advertised as available.
So it cost us £150
For last night and an extra five hundred pounds on top of what we have already paid.
Huge stress and zero customer service or care.
They have hundreds of hotels in the area why not transfer us to one of those.
Don’t ever book with these people, we’re going all the way with this complaint and will be getting as much publicity as possible.
Shocking and sad, never use Alpha rooms .

M P.

5/5

5 stars, beautiful hotel High Beach Boutique Hotel, shuttle service, everything well planned, for me everything I wanted was done, thank you Alpharoom, next year I'm in the same place

Emal M.

1/5

Made booking on 3.5.21 because the website said free cancellations until 2 weeks before departure date of 15.08.21 I have called 2 times to cancel (22.05.2021 and 29.05.2021) and have been promised both times that I would get a confirmation email regarding the cancellation within 48 hours. Did not happen either time so had to cancel my card to avoid them taking any further money. Rejected the offer of a credit note and said I was happy to wait for a refund but this still hasn't happened so I will be calling a third time tomorrow.

Olivia N.

1/5

This is the worst customer service I have ever received. During covid they refused to provide a refund Despite them cancelling. They gave a credit note. I used the credit on another hotel which also got cancelled due to covid escalations in spain. This time they will won’t change unless I pay £30 per person. The customer service is appalling. I’ve now called 4 times to try and change the hotel and dates. I have to wait 40 mins each time. Each time they say they can’t get through to the hotel and I should call back again tomorrow. I’ve wasted so much time. If I had booked direct it would have been cheaper and simpler. Never use this useless middleman! Steer clear.

Elliot B.

4/5

Needed to discuss my options regarding hotel booking as government had changed guidelines on visiting Spain. Amanda on the online chat responded very quickly and professionally dealt with my query. I was offered the option of cancelling the booking and being issued a credit note once the hotel accepts the cancellation. This was as good an outcome that I could expect and I was happy to accept the offer. The only reason I have not given five stars is because I have not been given the credit note immediately and will have to wait for it all to be processed.

Peter H.

5/5

I booked my hotel and included the transfers using the website which was easy to use and a competitive price, we have used before so I trust them. The problem came with the transfers as we have booked the hotel but arrive after midnight so the transfer automatically came up 24hrs early. I called alpharooms and my call was answered quickly, I spoke to Kristie and explained the issue. Kristie was very good and helpful and sorted the issue very quickly and said my confirmation of the correct times would be emailed the next day. It’s all sorted now and looking forward to our trip. Thanks, great service. Book with confidence

Joanna S.

1/5

I booked a hotel with this company & unbeknown to me my friend had also booked the hotel. I paid £1 deposit and attempted to cancel within a few hours but I had no confirmation this had worked. The next day I logged on and attempted to cancelled again & this time I got confirmation the company had received it. I was then emailed & told I would be charged £30 per person for the cancellation. This was not made clear when the offer to pay £1 deposit was made on the website. Furthermore my friend who booked exactly the same room through exactly the same site within 30 minutes of my booking was charged over £200 less.

Irina D.

1/5

Worst customer service I have ever come across. They are quick to get in touch when they are taking your money, however when it comes to refunding the money you can chase them for months ( I have been doing so for a year and 3 months), wait on calls for hours, get promised things they will do and how they will deal with your request and then never do anything. I will never book with them again and I suggest you don't either if you value your time, money and energy. Alpha Rooms (UK branch, not call centre in India as they are useless and according to them powerless because no managers or supervisors can ever be reached) I really suggest you get in touch and sort out the this problem quickly or I will very happily be leaving reviews for you everywhere I can