Allianz Assistance UK - Croydon

Sanjit D.

Superb service. Put in a claim for my wife's dental treatment which she needed after an accident. Claim was accepted and paid within hours. 5 STAR SERVICE. Will definitely use them again for my insurance purposes.

Larissa

BEWARE! DO NOT USE.

The 2 times I reached out by email, AMRITA KALE (Client Experience Co-ordinator) took 10 DAYS to respond to my query. When she finally got back the second time, her response was unprofessional, lacked an explanation and extremely unhelpful.

A complete waste of money.

Nathan N.

I made a MASSIVE MISTAKE using this company. If you require holiday insurance please for your own welfare use a different company.
Do not be taken in because they are recommended by KLM who have them as insurer of choice on their Web page .

nicky H.

Spoke to three representatives from this company all of whom I would bet were working from home. The first two answered the phone with no enthusiasm at all they came across so disinterested that I hung up. I did speak to Vinnie who was slightly more interested but didn’t answer my question. All in all very uninspiring staff.

urban K.

We recently broke down in our car in France during a touring holiday. As we have European BMW Assurance, we contacted them from where we were stranded. 1 negative point I would like to stress is that when one contacts them one is answered by a computer bot. The bot asks for the car registration, when one gives the registration it does not understand. One is then requested to give the registration again using the phonetic alphabet, again the bot answers that it did not understand. Why use this system when it is so useless,.
However once we were talking to a person, I can only praise the professionalism of some of the agents. 2 who were the most helpful were Marie Ehouman & Tariq Sheerkhan. Some of the other agents appeared to just want to get rid of us, so I terminated the call and started again.
As a whole I would like to thank your company for all the help we received

Niall M. G.

I recently bought travel insurance from Allianz - a one-year multi-trip policy.
I had questions about the documentation, and, despite getting one answer the next day by email, I took a chance and went to their Croydon office (near me) in the hope of getting other questions and clarifications resolved in person, by a human being.
Ten minutes after turning up unannounced, Hamiyd Saleem met me at reception, where I'd had a free coffee, and proceeded to resolve all my questions within about 20 minutes.
He explained things, printed and emailed updates to my policy, and voluntarily gave me a 30% discount on the premium to compensate me for my inconvenience.
Unbelievably good customer service.

Mind you; I buy insurance and never claim so maybe my experience may change if I ever do. But so far so impressive.
Recommended.

Laurence H.

Had to cancel flight as my wife fell and tore a tendon of her elbow. I was full time carer. Spoke to representative who couldn't be more helpful. Filled in on line claim form with proof of cancellation and my wife's operation. Claim accepted and money in my account within a week. Brilliant service thank you.

Rosita B.

Easy to purchase and cost effective. I was able to book insurance for my daughter travelling with family friends. Most companies to not insure children without an adult on the policy. Thank you