Air International of Harrow - Harrow

Lee M.

I usually book online but as my itinerary was a little bit more complicated, I decided to use an agent. An inspired choice as not only was Bindu a joy to work with but her priviliged access to the airlines was crucial in light of flight cancellations. I can't recommend her highly enough!

T S.

Vaibhav Mehta is a 10/10 travel agent. He was super knowledgeable and efficient with providing me with information around documents required and the appointment process. He helped me in a really stressful situation and I was able to get a multi-entry visa for 6 months in the schengen zone. Great service and I would definitely recommend!

Reshma B.

Vaibhav is the visa expert here and he was tremendously helpful in guiding me to process my UK spouse visa extension and Schengen travel visa. He is very patient and meticulous in his work which led to smooth sailing in acquiring my visas. I'm very happy and grateful with his overall service. Thanks Vaibhavji.

Visas International Ltd is part of Air International of Harrow.

Sangeeta P.

My elderly parent went to this travel agent to book a trip to India. Was served by Bindhu. She booked and took payment. Stated she cant not book air india seats as not open yet. She said she will let my parents know when it opens. After a week my parents went back again to enquire about seats and was told not open, alot of my mums friends had booked seats via air india already (free ones) via their travel agent, Bindhu was obviously saying no cant book. Weeks passed by, i made enquiries with air india directly and by the time they came back to me my parents were left with ucomfortable seats. They even said that the travel agent should of done this. Bindhu had obviously taken the advantage of my elderly parents and thought to do a short cut. I was very concerned and upset as had Bindhu said to my parents go online and you can book we would of done that straightaway but no she was not giving the right information from start hence we are in this situation. I emailed her asking for the owners email address after, she ignored my email. I called and asked for the email she gave me the details and i sent an offical written complaint:
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This message was sent with High importance.
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You replied on Fri 30/09/2022 04:23
This message was sent with High importance. You replied on Fri 30/09/2022 04:23
Sangeeta Patel
Dear Prash,

I am writing an officIal complaint as my parents whose first language is not English was treated unfairly in the process of booking india flight. They visited your office on 13.08.2022, and tickets were booked by Bindhu. All essential information was given to her i.e wheelchair and meal information as well as seat requirements due to health and vulnerability. Bindhu stated that seats can not be booked now as its early, only chargeable seat can be booked, the free ones will have to be done when the airline open them up, which obviously is wrong information. My parent actually visited again 2nd time to enquire about the seats, still told that it cant be done as its not open, my parents friends have booked going after my parents date and the travel agent had booked there's with no issues. My parent said this to Bindhu on second visit but no joy.

I emailed the airline and got a call back from them yesterday after 2 weeks chasing this up, who stated the availability and said it should of been booked when tickets were booked. The availiability was not much as they got seats 32e 32f on going to India and coming back there was not much choice. i had a strong argument with the air line, on this as my parent are left with uncomfortable seating's which is very unfair as Bindhu did not do exactly what she should of done. Had Bindhu said to my parents you can go online and book the seats i would have done this way back in August, but this was not shared. Just because they are elderly, language barrier and vulnerable customers should not be treated like this. I would like a written explanation and a solution to this as its very unfair and if needed i will take to the next stage of The air travel ombudsman.

Look forward to a quick resolution to this complaint.

Regards
Sangeeta

I FOLLOWED THIS UP ON 30/09/2022

Sangeeta Patel

Hi Prash

Its very disappointing to see that as a business owner there is no acknowledgment of a customers complaint. This will be my final email before i take it to the next step.

Regards

AND AGAIN ON 04/10/2022

Re: Written Complaint - Mr and Mrs Patel AIR INDIA
Sangeeta Patel
Please confirm is your travel company member of ABTA and Atol protected. Your documents do not have any information. I need this in writing from you.

Regards
Sangeeta

Sent from my iPhon

And yet no response. If i were you i would definetly not book via this travel agent as they have a communication problem and treat elderlys as a joke. It is childesh behaviour and i will be spreading the words fast and taking illegal action as i am sure they fob other customers to.

parth S.

Five stars, I think if you want good guidance at low cost for flights, holidays and visa this is the place to visit. I have had a wonderful and excellent experience. I truly recommend this place for best customer service.

Trushar T.

Air International in Harrow? Utter disappointment! Terrible service, unhelpful staff, and an overall unpleasant experience. They made a simple task feel like a Herculean effort. Avoid at all costs unless you enjoy frustration and wasting your time. One star is one too many for this place.

md F.

Hi Mr Vaibhav, i really appreciate ur support and guidance for processing of schwengen visa. A very Nice and helpful person i would refer people to do processing from Air international

MOHAMMED S.

Hi thankyou so much sir for schengen visa really appreciate for your help and support