Hilal Tours & Travel Ltd - Birmingham

hag

Swift reply, quick response and help always at hand is what this company provided. Amazing customer service is 2nd to none. We are travelling three ladies for umrah. We had a few problems when checking in the hotel in Mekah. Brother Omar straightened out the matter within an hour which we much appreciated of. The hotels booked within distance of haram in Medina and mekah. Alhamdulillah. Our spiritual journey went well. I highly recommend this company to manage your umrah Journey. Be it package or small groups like us three ladies. Bro Brother Omar look after you from beginning to the end إن شاء الله.

If it helps I can answer your queries Too.

Dina Dickson

Would definitely recommend Hill Tours Ltd. Being a first timer to the Holy land w a newly knee replacement, B. Umar has thought of everything. He made sure that I didn’t have far to walk & reply to our queries( I went another 2 ladies, my besties) asap. Always at hand to unravel any problems. I can w hand on my heart say, I have had the most amazing Umrah journey, & thank you B.Umar for all your help & going beyond.
Very very contented and bless to be able to do my Umrah on a last minute plan. Allah SWT knows best. Indeed. YRBA
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Khalid Saeed

Br Umar booked our hotels for Umrah in July 2024. He was quick to respond to any queries we had and got us a great deal.

At one of the hotels the rooom size was smaller than expected, Umar quickly got this resolved.

We used Hilal tours about 5 years ago for Haj and they provided a great service then

khalid

Shidah Noble

Three ladies travelling to Umrah was made possible with the help of brother Umar's organisation. The transportation was good. The locations of the hotel to Masjid Nabawi and Masjidil Haram Makkah was very near and convenient. The local visit and guides arranged was excellent.
Any queries, brother Umar was at the end of the line and very responsive. It made us feel safe from beginning to end.
I would highly recommend this company to arrange for your Umrah journey.

Mohammed Ali

From flights to transport accommodation alhumdulilah it all went very smoothly I would highly recommend Hilal umar talked us through everything and was always there to support till we got back to uk

Mustafa H M

had a great experience with Hilal Tours and Umar! They are a fantastic company that truly cares about their clients and goes above and beyond to ensure that they have an unforgettable travel experience. From their reliable and efficient services to their team of experienced professionals, Hilal Tours is a company that you can trust to take care of all your travel needs. Umar is an excellent representative of the company, and his commitment to providing exceptional customer service is a testament to the company's values.

I Nazz

Lack of moral code displayed and presence as tour guides when supporting hajj 1444AH. When transporting pilgrims from place to place, no proper group register as safety check/risk assessment out of concern. If travelling with elderly, or wheelchair user, will soon be segregated from main group. Lack of ownership and communication with all pilgrims (equally) during the journey.

Update:
Walaikumassalam,
This is a review directed at the experience we had with the accompanying tour guide. As an experienced tour guide, simple comms in terms of the group inclusion was lacking, short notice meetings. There were behind scenes logistic issues from Al Rajhi. There were also no messages in group chat created by you, to ensure pilgrims have got to their next destination or calls. Too much reliance on WhatsApp rather than in person across the board. If this was a hilal tour package, what would be different in your own approach, would there be more effort made to finding out local information from other sources if reliance on Al Rajhi was in vain and maybe near the last days you would respond to messages rather than give up. All Muslims would want to perform their Hajj rites, regardless if they are men, women, elders, people with disabilities. It is a busy period but there's an unwillingness to slow down and keep the group together where it can be. We depend on your knowledge too and your presence at different stages of the journey even if in honesty you couldn't resolve a situation, communication was needed. Unfortunately, this is how the experience was. I have raised concerns to Al Rajhi and MoHU too regarding the logistical breakdown and multiple issues they are responsible for. This is feedback re. your support. During Umrah you still had a presence, later aspects not so much. InshaAllah we will all learn lessons from this experience.

5 star reviews related to the Hajj package are welcomed but this will be responded to in isolation.

Safia Bibi

Aslaam u alaikum.
Would highly recommend. I went with my family, there was 6 of us and hilal tours arranged a wheel chair for us at the airport and gave us extra attention and a very good service. May Allah reward you 🙂