Royal Mail Group Ltd - Ellesmere Port

Introduction to Royal Mail Group Ltd

Royal Mail Group Ltd is a leading international business with a rich history of delivering letters, parcels, and new products across 40 countries. With over 500 years of experience, the company has evolved into a digitally innovative and climate-conscious organization, connecting customers, companies, and countries through its modern and efficient network. Located at 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom, Royal Mail Group Ltd offers a wide range of services that cater to the diverse needs of its customers. In this article, we will delve into the main services, location and access, featured characteristics, practical information, and reviews of Royal Mail Group Ltd.

Main Services

• Shipping and mailing service: Royal Mail Group Ltd offers a comprehensive shipping and mailing service that includes domestic and international delivery options. The company provides a range of services, including Standard, Tracked, and Signed-for delivery, as well as parcel post and parcel collect.
• Post office: Royal Mail Group Ltd operates a network of post offices across the UK, providing customers with a convenient and accessible way to send and receive mail, as well as a range of postal services, including stamp sales and postal services.
• Delivery: Royal Mail Group Ltd offers a range of delivery options, including next-day, 2-day, and 3-day delivery, as well as a range of delivery timescales to suit different customer needs.
• Specialized services: Royal Mail Group Ltd also offers a range of specialized services, including business mail, parcel delivery, and online postage.

Location and Access

Royal Mail Group Ltd is located at 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom. The company is situated in the heart of Ellesmere Port, a charming town located on the Wirral Peninsula in Merseyside. The address is easily accessible by car, with several nearby parking options available, including a wheelchair-accessible car park. The company's entrance is also wheelchair-accessible, making it easy for customers with mobility needs to access the premises.

The nearest public transportation options include buses and trains, with regular services connecting Ellesmere Port to nearby towns and cities, including Liverpool, Chester, and Manchester. The company's location is also convenient for those living in the surrounding areas, with several nearby residential streets and neighborhoods offering easy access to the post office.

Featured Characteristics

• Wheelchair-accessible car park: Royal Mail Group Ltd has a wheelchair-accessible car park, making it easy for customers with mobility needs to access the premises.
• Wheelchair-accessible entrance: The company's entrance is also wheelchair-accessible, ensuring that all customers can easily access the post office.
• Delivery options: Royal Mail Group Ltd offers a range of delivery options, including next-day, 2-day, and 3-day delivery, as well as a range of delivery timescales to suit different customer needs.
• Specialized services: The company offers a range of specialized services, including business mail, parcel delivery, and online postage.
• Digitally innovative: Royal Mail Group Ltd is a digitally innovative company, offering a range of online services and tools to make it easy for customers to send and receive mail.
• Climate-conscious: The company is committed to reducing its environmental impact, with a range of initiatives in place to reduce waste, increase recycling, and promote sustainable practices.

Practical Information

• Phone: Phone: 3457740740
• Website: jobs.royalmailgroup.com
• Address: 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom
• Opening hours: The company's opening hours vary, but customers can check the Royal Mail website for the most up-to-date information.
• Payment methods: Royal Mail Group Ltd accepts a range of payment methods, including cash, credit cards, and debit cards.
• Services offered: The company offers a range of services, including shipping and mailing, post office services, and specialized services.

Reviews and Feedback

Royal Mail Group Ltd has received 53 reviews on Google My Business, with an average rating of 2.3/5. While some customers have praised the company's friendly and helpful staff, others have expressed frustration with the long queues and limited parking options. Some common complaints include:

* Long queues and wait times
* Limited parking options
* Difficulty accessing the premises due to lack of signage
* Poor customer service

However, many customers have also praised the company's:

* Friendly and helpful staff
* Convenient location and access
* Range of services and options
* Commitment to reducing its environmental impact

Overall, while Royal Mail Group Ltd has its strengths and weaknesses, the company remains a popular choice for those in need of shipping and mailing services, as well as post office services. By understanding the company's main services, location and access, featured characteristics, and practical information, customers can make informed decisions about their postal needs.

👍 Reviews of Royal Mail Group Ltd

Ben P.

2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷
Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see.
But hey ho I will have to live with it.....

THANKS ROYAL MAIL LEARN TO READ

PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign.
Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

Greg B.

2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter.

It needs to be open later, so people who work can actually come & collect their items.

Del M.

1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

carrie R.

1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

Liv R.

1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

Gillian H.

1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!!
My security was of no importance to him. He was utterly rude and a total mysogenist.
Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area?

This notice is for my security

Daniel N.

1/5

Awful service. They deserve 0 star.
I don’t know why these guys are still in operation. Worse delivery service ever.
*Always delivering my mail to another address…
*1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

Chris M.

1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.