wilko - Oxford

Wilko: A Comprehensive Overview

Wilko is a well-established hardware store operating throughout the United Kingdom. Located at Address: Templars Square Shopping Centre 1/2 The Square OX4 3UZ, United Kingdom, it offers a wide range of products catering to both home improvement and everyday needs. The company’s website, wilko.com, provides a convenient platform for browsing their extensive inventory and accessing valuable information. Wilko distinguishes itself through a commitment to competitive pricing and a consistently stocked store, aiming to provide value to its customers.

Key Features and Services

Wilko’s appeal lies in its diverse product selection and convenient services. The store specializes in a broad spectrum of goods, including:

• DIY Supplies: A comprehensive range of tools, materials, and accessories for home improvement projects, from paint and brushes to plumbing and electrical components.
• Household Goods: A selection of everyday essentials for the home, such as kitchenware, cleaning products, and storage solutions.
• Seasonal Items: Products tailored to specific seasons and holidays, including decorations, gardening supplies, and barbecue equipment.
• Party Supplies: A dedicated section offering balloons, tableware, and decorations for celebrations.
• Greeting Cards & Gifts: A curated collection of cards and small gifts for various occasions.

Furthermore, Wilko has adapted to modern consumer preferences by offering several convenient services. Same-day delivery is available in select areas, allowing customers to receive their purchases quickly and efficiently. The store also embraces technological advancements, providing Wi-Fi for customer use and accepting various payment methods, including Debit cards, NFC mobile payments, and Credit cards. This flexibility ensures a smooth and hassle-free shopping experience.

Customer Feedback and Reputation

According to Google My Business, Wilko has garnered 793 reviews, reflecting a significant level of customer engagement. The average opinion is 4.2/5, indicating a generally positive perception of the store. While some reviews highlight the potential for long queues at the tills, particularly during peak hours, the overall sentiment suggests a satisfied customer base.

Operational Details and Logistics

The Templars Square location is strategically situated within a shopping centre, providing easy accessibility for local residents. The store’s layout is designed to facilitate browsing and efficient checkout. The availability of self-service options for card payments, although appreciated by some, has been noted as occasionally leading to slightly longer queues. Wilko’s inventory management system appears to be robust, ensuring a consistently stocked range of products across its numerous locations.

Additional points of interest include the store’s focus on value for money and its commitment to providing a friendly and helpful shopping environment. The staff are generally perceived as knowledgeable and approachable, contributing to a positive customer experience.

Contact Information and Website

For those seeking more information or wishing to place an order, the website, wilko.com, offers a comprehensive overview of the store’s offerings. Although a phone number isn’t directly listed on the website, customers can typically find contact information through the website’s ‘Contact Us’ section or by visiting the store in person.

In essence, Wilko presents itself as a reliable and accessible hardware store offering a diverse range of products and services. Its strategic location, convenient services, and competitive pricing contribute to its enduring popularity within the UK market.

👍 Reviews of wilko

Rob D.

3/5

Like most Wilkinson stores this one is bright and well stocked and the goods are competitily priced, i thought this 5 litre white paint for just £7. The bad news is the woeful queuing for the tills, there is an option to serve yourself if you are paying by card, however this is a bit of a faff, and you feel like an unpaid staff.

Amanda L.

5/5

I received excellent customer service today. First Elizabeth kindly looked up a product on the stores stock website. She was so friendly and seemed very happy and polite. Sandra then took me to the item and gave me some advice regarding ideal products for my needs. She was also very approachable, friendly and content in her work. I will return to this store in the future I shall also recommend it to friends & family

Darrell W.

5/5

Love it been going there for years. They sell all sorts from food to garden stuff house hold stuff all cheap and affordable I love it. Got many garden stuff from there benches BBQs seeds I took to Malaysia that my misses couldn't get. Well cool place

Dessi V.

5/5

Always happy with wilko!! So reasonable price!!
I wish that there was another one in city centre. There were no smaller bins and if this could be added it will be even better.

Rachel C.

5/5

Usually the time that I go is quiet if you're picking up click and collect. Staff are friendly and sometimes there are great deals in store. If your looking for something that may have sold out at other Local wilko's try this one

Michal S.

2/5

Just went there to see if there was anything decent on sale since it went into administration, but no luck as the shelves were almost empty like for the last 2 years and there was not much on sale at all. Such a shame as it used to be a lovely place to shop.

Lorraine J.

5/5

I do like the occasional trip to wilko. They are very good at having in stock what is displayed on their website.

Not enough Staff available for checkouts which clearly frustrated waiting customers.

Always well stocked and always a good place to bargain hunt for household essentials.

S B.

3/5

This store has a great selection, everything you need plus other stuff you didn't know you needed. You can order online and collect it here too. Many people go to the pound shop near by but many products are cheaper in Wilko like cleaning wipes, hand wash and more!
Reason for 3 stars only - You have to check what you have been charged, the pricing can often be wrong (like special offer items being charged normal price) and items often have the wrong price on the shelf, sometimes there are no prices shown. The staff are hit and miss. There are some really nice ones but some are quite rude, one young guy treated me like I had the plague when he saw eczema on my arm.. They rush you at the checkout too, they start serving the next person when you are still trying to pack your stuff which makes me feel quite stressed.