Premier Inn Pontefract North hotel - Pontefract

Raja A.

I had a fantastic stay at Premier Inn Pontefract.

The breakfast was excellent, with options that suited my dietary needs perfectly.

Receptionist Sue deserves special recognition , she’s an absolute credit to the hotel. Friendly, supportive, and wonderfully kind, she really made my stay feel extra welcoming.

My room was spacious, comfortable, and came with a bath tub, which was just what I needed as I was on a running journey.

The restaurant and bar staff were also brilliant – friendly, attentive, and made the whole experience enjoyable.

Overall, a wonderful stay. I’ll definitely be back!

JessieLou141

Rooms were boiling when we stayed, like if I was an egg, I would now be hard boiled kind of hot. There seemed to be a mix up with our reservation but whatever, everyone had a room in the end. Also the pub was closed on the Saturday night...🤯 (i gave 5 star for the location because we chose to stay here knowing where it was located but had we know the pub to not be open, I think we would have all stayed elsewhere)

Veggie911

You know me, only review if it’s really good or really bad…The hotel is ok, acceptable. The hotel staff, particularly Monica, makes this place great. When we came in, another guest was being very grumpy and somewhat aggressive with her, she did her very best to help him, remaining courteous and pleasant the whole time. She helped get us a room closer to the entrance without being asked as she noticed my mobility problems, always cheerful and smiling, recommended places to eat locally... Staff like this, who are really good at their job and really care about customer experience, are few and far between. Premier Inn, keep this lady, give her a pay rise, SHE makes your hotel somewhere people want to come!

60lizziel

We stayed on a Sunday night in September. ||The check in process was simple and the receptionist was friendly.||The room was clean and had all the amenities you expect from a premier inn.||The only downside was that the room was very warm. The thermostat on the wall read between 24-26 degrees during our stay. There wasn't any AC or central cooling so the thermostat only affected the heater. There was a fan in the room, but the window had an opening-limiter so there was no real way to cool the room down. There hadn't been any recent heatwave so it was pretty normal September weather.

martincQ2427TW

A disappointing experience, whilst the staff were very pleasant the corridors and room were very tired and we couldn’t stay in the first room as someone had thrown a blank of wood through the window. Whilst we were accommodated with a new room the TV didn’t work and there was no air on. A very noisy fan was provided but the noise made sleeping quite a challenge. The TV did get sorted however the room smelt of wet dog which was unpleasant. I have stayed in many premier inns and this one was not great, I wouldn’t return and will think twice about booking a premier inn again, it feels like their standards are slipping.

Suzanne216692

My colleague and I stayed due to going to Ladies Day at Pontefract races in early August. we had a meal in the evening. The staff at the hotel were really friendly. A shout out to Sarah H who was so helpful regarding any questions from taxis to car parking, the wine and more. thank you

Ana M.

Very good location, big and clean rooms, comfortable beds. Lovely staff ❤️ although the rooms don’t have AC, they provide a fan, so it’s not hot at all. They have a lovely restaurant just in front of the hotel.

James O.

Staff had been friendly enough. Room was average standard for premier. However with the heat and no aircon it was uncomfortably hot. The hotel did provide a fan, but it was still too hot. We had booked breakfast for the two nights we stayed. It wasnt very good (I usually enjoy rhe breakfast at premier) and we opted to eat out the second day even though we paid upfront