Babyland - Cheltenham

Jessica C.

I came into Babyland to look at the Silver Cross pushchairs and bundles, and I was warmly welcomed by Abbie. She immediately made me feel at ease and showed fantastic knowledge of the products. Abbie gave me a full demonstration, answered all of my questions (none of which were treated as silly!), and went above and beyond to help. We even tried the pushchair and car seat in my car to make sure everything fit properly and was easy to use — especially important as a first-time mum-to-be. I left feeling confident and well-informed. Thank you, Abbie!

Luke S.

We had a good experience for the most part. Until we first experienced Karmen on the phone, rudely telling us, that after several attempts they were unable to replace our brand new but scratched Cosatto frame, with one that wasn’t damaged. Adding, to our surprise, that they would give us the choice of one of the three damaged ones they had in store, no mention of a refund or discount. It would then be left to us to contact Cosatto ourselves to chase, if we wanted one with no damage.
When we finally heard back from the manager, after we had expressed our disappointment to Karmen, who was very rude and highly unprofessional on the phone, the manager did offer us a full refund, without an apology however and we were forced to return what bits of the £1000 bundle we had received ourselves, undamaged, all the way back to Cheltenham once again.
On our visit to return the remaining bundle and to receive our refund, we were welcomed with a very frosty reception, mainly from Karmen. Again she acted with a very low level of professionalism, if any and showed no remorse to us as an upset expectant couple for the first time. She loudly, in front of other customers, expressed her anguish at my expression of disappointment I had voiced on the phone, at the awful service they were providing.
When we finally heard from the owner, Dominique, who was even less sympathetic about having caused upset to us both, especially my 36 week pregnant wife, we were forced to end the call because all he wanted to do was defend the actions of Karmen and his other staff, who had been left ‘stressed’, rather than apologising for the stress and upset they as a business had caused both my wife and I. The joy and excitement of purchasing and collecting our first pram and car seat ruined! Unforgivable!
We have since gone direct to Cosatto, who offered an excellent level of customer service. Karmen and Babylands excuse that they could do no more for us in dealing with Cosatto themselves, proving untrue. Cosatto, under the awful circumstances, kindly sent our new bundle direct via special delivery, straight to our door. It arrived the next day, pristine and was a lot cheaper than babyland could offer, when subscribing prior to a first order.
Lesson to be learnt, don’t give benefit of the doubt to this small, highly unprofessional, family business, even if you are just trying to help out and shop local. It’s sad, but in this case true. Maybe, at most, just use them for their hands on approach to find what product you want, then order direct from the manufacturer for a guaranteed quality product and service, direct to your door, minus the possible disappointment, upset and heartache we have unfortunately had to endure.

Sophie

Would 100% recommend! Harry was brilliant and knew everything we wanted to know and answered all our questions. Fitted the car seat and showed us how to use our pram. Even helped us with our baby carrier! The shop itself price matched our pram and built it with only a days notice as well as allowing us to pay it off over a period of time. Much better than the big shops and wouldn’t hesitate to use again. Harry is fantastic so ask for him if you go in!

Katie D.

Called this morning for last minute advice pram bags for a flight; Harry was so helpful. Even though they didn’t have what we needed, he looked at other retailers to help out. Due to the turnaround time of needing something for travelling last minute and the cost, we ended up investing in a lightweight travel pram after visiting their store. All the staff were so knowledgeable and helpful. They put us at ease and have made the start of our trip so much less stressful. Cannot thank them enough and will be using them again.

Rebecca W.

Have recently purchased our double pram and new car seat from this store.
We were assisted by Sherrie on our first visit and Ava on our second.
Brilliant customer service from both and we are extremely happy with our purchases and will use this store again for future purchases.

Jordan W.

Myself & my partner visited babyland after my mum had recommended to visit here. This was the first time me & my partner had gone out to look at prams and car seats properly so we really didn’t have any intention of buying anything.

Harry was amazing, he showed us how the pram I was looking at worked, and he also took the time to go through different car seats with us and also showed us how each one worked.

We ended buying the pram, car seat & other accessories in a bundle which Harry put together for us which was great as we could choose what we wanted so that we didn’t have anything we didn’t want in the bundle.

If I could give this shop, Harry & the other staff a higher rating I would, for a first time parent our experience was made so easy and we didn’t feel any type of pressure during our visit. I would urge people to visit here before going to places such as mama’s and papa’s as the experience feels much more personal!

George N.

Many thanks to the excellent staff at Babyland Cheltenham for helping me find a car seat which my 3 year old absolutely loves. Their superb knowledge of the seats, car crash statistics and car fitting coupled with friendly customer service made the shopping experience a joy and I’d definitely recommend them.

Lisa D.

What an absolutely amazing place! From start to finish our experience in buying a new travel system was first class. All of our options were explained and nothing was too much trouble. Sarah was fantastic! We were shown every style and brand of system (a great range on display), were able to try them out, had all of our questions answered and were given a demonstration for every model we looked at. Harry was also fantastic - it was because of an initial telephone conversation with him that we decided to go to the store - so informative. Staff are knowledgeable, friendly and helpful. Definitely give these guys a visit - we can’t recommend them highly enough. Customer service first class. Thank you!