Copthorne Hotel Merry Hill-Dudley - Brierley Hill

Palmy

Hotel is great, location fantastic, a lot of things around to do. Great facilities. Breakfast so good! Rooms spacious!

Only let down is the bar, I think staff need some up lift training in bar tending, poured a Guinness straight without letting it set. Pints come in wrong glasses. Cocktails seem to be in premade bottles. But the staff are great, just a wee bit of training and then your sorted.

Sharon G.

A nice clean hotel. Staff all really friendly. From the lady on check in, to cleaning staff staff passed in the corridor, staff working at the pool/gym and again at breakfast so please commend all your staff for their polite manner it really makes a difference.
Location great, on the canal with bridges to bars and eateries and just over the road to shopping outlet. Swimming pool a real bonus. A great choice of food at the breakfast buffet.
A good stay. Thank you

VW

Excellent customers service from
All departments

Yes, a little dated decor wise but very clean throughout

Great night sleep, comfortable beds, large rooms, tea and coffee facilities, large TV and although there’s no air-conditioning in the room freestanding fans are supplied and actually that did the trick even on a hot weekend

We had breakfast and dinner at the hotel, both were excellent, great variety and good quality food. A special shout out to Vikki in Farradays who was super attentive. She went above and beyond!

Terrace with over booths and tables for alfresco dining

Swimming pool jacuzzi Sauna and steam room and an excellent well equipped gym, free towels and lockers for residents

Good parking and stumbling distance from merry hill

The Copthorne has now become our ‘go to’ hotel when visiting family in the area. We really enjoyed our time here. thank you

Ronnie C.

The manager Phil and Gillian they are both a massive massive credit to all the millennium hotels. The customer service was absolutely outstanding from them to lovely ladies. There couldn’t have been any more helpful than what they were the support they gave us in finding things and prices was absolutely outstanding. There are massive credit And we will be coming back again now we’ve joined uppers members because of them too. Dedication is great for us as a family as well.

Debra R.

We had such a nice stay here. It wasn't for leisure but we loved it just the same. Our room was a great size with a very comfy bed. We had everything we needed as far as hotel rooms go. Tea and coffee facilities, ironing board, safe etc. Our bathroom was a good size with a bath ... Which I love.
We used the restaurant on the second night and it didn't disappoint. The interior was gorgeous but the exterior seating area was also really nice as you're quite elevated looking
over the canal.
The room was quiet which meant a really good night's sleep. We loved the location and would definitely book again.

King B.

Our second stay on Monday was only for one night but the last time we were here was for a multiple night stay. And we WILL be coming back.

The first stay was for my wife's birthday and every staff member was more than willing to help me with every special request. From giving us a lovely room with a view, to preparing candles for a cake. Every accommodation was handled. Thank you and see you next time.

Joanne N.

The rooms are in need of a little freshening up, but very clean and bed very comfy. The shower not the most powerful, but always lots of hot water. The staff are incredibly friendly and welcoming. I would stay there again if in the area.

Alec D.

Picked this hotel as it was ideally placed to visit friends and Black Country museum have to say it was a great experience thoroughly deserves the 5 star rating I gave. Staff very friendly, rooms lovely and breakfast was excellent with a fair bit of variety. Will definitely stay again