My Hoole Convinence store & Post Office - Chester

Address: 18 Faulkner St, Hoole, Chester CH2 3BD, United Kingdom.
Phone: 1244326679.
Website: postoffice.co.uk
Specialties: Post office, Bakery, Convenience store, Frozen food store, Ice cream shop, Liquor store, Photo booth, Tobacco shop.
Other points of interest: Delivery, Wheelchair-accessible entrance, Credit cards, Debit cards, NFC mobile payments.
Opinions: This company has 34 reviews on Google My Business.
Average opinion: 3.1/5.

📌 Location of My Hoole Convinence store & Post Office

My Hoole Convinence store & Post Office 18 Faulkner St, Hoole, Chester CH2 3BD, United Kingdom

☎️1244326679

⏰ Open Hours of My Hoole Convinence store & Post Office

Monday: 9 am–5:30 pm
Tuesday: 9 am–5:30 pm
Wednesday: 9 am–5:30 pm
Thursday: 9 am–5:30 pm
Friday: 9 am–5:30 pm
Saturday: 9 am–12:30 pm
Sunday: Closed

My Hoole Convenience Store & Post Office

Located at 18 Faulkner St, Hoole, Chester CH2 3BD, United Kingdom, My Hoole Convenience Store & Post Office is a versatile one-stop-shop for all your daily needs. With a wide range of products and services, this convenience store stands out for its exceptional offerings. Conveniently accessible by phone at 1244326679 and online at postoffice.co.uk, it caters to the local community with ease.

Specialties and Services

My Hoole Convenience Store & Post Office specializes in various aspects to meet the diverse needs of its customers. It is a post office, providing postal services and mail solutions. It also doubles as a convenience store, offering everyday essentials and a wide variety of products. The store prides itself on its bakery, where freshly baked goods are available. In addition, it features a frozen food store, an ice cream shop, and a liquor store. A unique feature is its photo booth, perfect for capturing memorable moments, and a tobacco shop for smokers.

Other Points of Interest

For added convenience, My Hoole Convenience Store & Post Office offers delivery services, ensuring your purchases reach you without hassle. The store is designed with wheelchair-accessible entrance, making it inclusive for all customers. Payment options include credit cards, debit cards, and NFC mobile payments, providing flexibility to its clientele.

Customer Opinions and Reviews

This local gem has garnered 34 reviews on Google My Business with an average opinion of 3.1/5. Customers appreciate the store's convenience and the quality of its products. Some even commend the helpful staff who go above and beyond to assist with parcel issues, showcasing their commitment to customer service. Despite the occasional busyness, many customers find it a reliable spot for their daily needs.

With its diverse product range, excellent services, and commitment to customer satisfaction, My Hoole Convenience Store & Post Office is a valuable asset to the local community. Its convenient location, coupled with a wide array of offerings, makes it a go-to choice for residents in the area.

👍 Reviews of My Hoole Convinence store & Post Office

My Hoole Convinence store & Post Office - Chester

Sophie E.

5/5

Very convenient. It does get busy but that's because so many people use it for parcels. Had a parcel that a delivery company mixed up and the staff there sorted it and rang to tell me when they had it

Chromatic_Sun

1/5

As other reviewers have noted, this is not a good PO.
I wanted to post a small padded envelope.
The woman in there started poking it through the narrow slit thing they have. I have posted this before and protested.
She got all shirty with me.
So I paid the extra and I left.
A week later, I posted the same small padded envelope at Didsbury PO in Manchester. This was an actual Royal Mail PO not one of these franchise ones like Hoole.
No issue. None of the narrow slot rubbish.
They are either not properly trained or they are ripping people off.
Either way I won't be using this one again.

R

1/5

Third evri bound parcel gone missing from the sh show never again

mike A.

1/5

I also think if people want to post bad reviews they should at least use correct spellings and sentence structure. I do think however there is a customer service problem in here. Some staff do not appear happy, others of certain nationalties can be argumentative. When you ask for something to be delivered by recorded delivery, it is because your package is sensitive in nature. They ask you its contents, with a whole queue of people listening. Other than that the shop seems okay, but people do expect a decent level of customer service as the shop is in Hoole, or 'Notting Hoole'.

Lucy S.

5/5

Ben Lam went above and beyond ensuring that my parcel would be returned to the correct store printing off the label for me going the extra mile. The store was very busy and he was very pleasant and happy. Thanks so much.

Peter R.

1/5

Closes nearly every 2 days for 3-4 hours to do "stock check" apparently, sometimes they close because "tills don't work" basically make any excuse for when they cba opening or busy doing something else even the 2 main parts of the postoffice are always closed, gone a right dump should either be took off who's running it or closed down.

Also on here they thank people for 5 star reviews yet can't take any criticism for how bad it is.

Adam

5/5

Great Post office, fantastic customer service, staff are very helpful and always smiling, they also make sure to go out there way to help. The new store section of the post office, has great prices, especially compared with business in the same area! Highly recommended

Mo H.

3/5

It's funny to observe the correlation between angry reviews of this shop and appalling spelling and grammar, maybe indicative of poor manners (correct spelling!) and a bad upbringing perhaps? The person complaining about their treatment when paying 67p in 2p coins may not be aware that as per the Coinage Act 1971, the owner was not obliged to accept this payment at all! The maximum payment allowed in 1p and 2p coins is 20p and even that is in settlement of a debt and does not apply to buying a stamp.

I have had a mixed experience of this shop, the new owner, who purchased the shop around 9 or 10 years ago does lack professionalism and can be abrupt at times. However, the other staff are always friendly, helpful and professional. I have deducted 2 stars for the rude owner but the staff that work hard should not be put down also. Keep up the good work!