Premier Inn Bridgwater North (A38) hotel - Bridgwater

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Stayed here for two nights for a family birthday, can honestly say we won’t be staying again. Paid £130 for a boiling hot room with no air con just a little fan in the room that was just moving the hot air around. Can honestly say it’s the worst two nights we’ve had with our nearly 9 months old baby who just couldn’t settle because it was far too warm. Couldn’t change rooms as fully booked. Then that brings me to the parking, with the renovation going on with the restaurant next door there is a maximum of 20 car parking spaces for a fully booked hotel. We felt very sorry for the receptionist on the Friday night who had several people complaining as they had no where to park, he was already an hour over his shift finishing just trying to park people, we ended up being put into a disabled slot with my sister in law parked next to us just to get us in. Other people were being parked on pavements and grass verges. If we had known these renovations were going to happen we wouldn’t of booked this premier, had an email a couple of weeks before our stay to say we get a complimentary breakfast due to the works but no offer of a refund to cancel our booking if we wanted to. The complimentary breakfast was another issue, went down at 8am there were two very unripe bananas, one croissant and a handful of apples. It wasn’t until we asked if there was anymore that the receptionist decided to refill it all. To say we are disappointed is an understatement, it’s a lot of money to spend to stay somewhere that in the end had so many issues and no resolution to anything. I think if they know works are going to be taking place this should be advertised before a booking is taken.

Tanya C.

This venue was booked months in advance for a group of over 100 people, expecting a well-organized experience—but it fell far short.

The rooms were as hot as Hades, making it extremely uncomfortable. Smelt very musty. Communication between reception, rooms, and the restaurant was disjointed from the start. The restaurant could only seat four people every 15 minutes, which is shocking considering the group size was known in advance. With just one chef, service was extremely slow and poorly managed.

We’d already pre-booked breakfast before realizing what a sham the setup was. There was no greeting, no staff checking if we were guests, and we even had to clear and clean our own tables—which is unacceptable at this price point, be aware there are no decaffeinated tea bags.

Speaking of pricing, the cost of drinks was unbelievable—well above reasonable rates for the quality and service provided. It was so bad, we chose not to eat at the restaurant for the rest of the weekend.

The only redeeming aspect was the staff themselves—friendly and doing their best under tough conditions—but they were clearly overwhelmed and unsupported.

With proper staffing, coordination, and honest pricing, this could’ve been a decent stay. Unfortunately, we left feeling let down and overcharged.

Roger H.

Typical Premier Inn located away from town centre in an unattractive industrial area.
Temporarily, no restaurant, closed for refurbishment (July 2025) meaning no cooked breakfast available.
Beds are unnecessarily high making it difficult to access for someone with limited mobility- if I use Premier again, I will book an accessible room. The height does nothing for comfort.
No lift and endless corridors, fine if you are young and healthy.
However, the room was clean and tidy.

clair19x

Do not stay in the summer, it was painfully unbearable. We couldn't sleep before 3am where the room thermostat stayed at 30'c. We slept at the end of the beds on top of the covers. They need to invest in air conditioning. It completely ruined our stay. We were on the 1st floor, and guests above were asking to move. It was awful. I woke up swollen everywhere! Photo attached of temperature at 7am (clock incorrect)

X9102MKjamese

I stayed here during a hot weekend, but the room had no air conditioning—just a weak, useless fan. It was stifling and uncomfortable. To make matters worse, there was rubbish left in the room when I arrived and a constant unpleasant drain smell. I was also disappointed to learn after booking, via email, that the restaurant was closed. That should have been made clear upfront. Overall, the experience was poor, and I didn’t get a good night’s sleep. The hotel did not meet expectations, and I wouldn’t recommend it unless significant improvements are made in cleanliness and communication.

Sam M.

Not one to moan usually about a hotel but this hotel is like a furnace. I feel sorry for who had to stay here last week when the temperature was 30.c.

It’s like they have the heating on full blast throughout the hotel? Boiling from the second you step in reception.

Would not recommend unless you can bring your own fans.

There is a fan in the room but it doesn’t do anything.

Just spend the extra money and stay somewhere else.

The WiFi is also terrible.
I’m sat in the room at 9am in the morning begging to leave as the temperature stat is currently 27.c.

SeanMcC1001

We arrived at the hotel to be greeted by a friendly helpful receptionist who informed us that the room will likely be hot as it was a warm night. The room had a fan but if we wanted another or a bedsheet to let her know - great start and welcome after a long journey. ||The room was warm, but the fan helped. Room a little tired and in need of some maintenance- usb socket broken, bedside lights not working, flickering bulb outside of the room. One of the doors in the corridor slammed shut. All easily fixable. ||Cleanliness left a lot to be desired. Bathroom needed a good deep clean rather than just a quick turnaround clean. Skirting was dusty and hairy. ||Attempted to eat in the pub/restaurant. Went in at 7:30 and looked relatively quiet. Met promptly and was informed that we couldn’t get a table until 9 - odd as not full by any means, but presumed more guests were on there way, so we headed into Bridgwater to eat. ||Came back around 9:15 and popped back in for a drink. There were 2 families of four in the restaurant- odd seeing they couldn’t fit us in earlier. Fancied a Guinness,” oh we stopped selling that a while ago”, attempted to order a lemonade, “we don’t have any” attempted to ask for Fanta/tango “we don’t have any” no alternatives were offered and it clearly felt that they just didn’t care, poor customer service and a distinct lack of professionalism. ||We chose not to have breakfast in the morning based on our experience and having now read other reviews, we made the right choice. ||Just feels the restaurant is being run down or they just don’t want to serve food or drinks. ||Wouldn’t stay here again.

Andy W.

I don’t know who said the rooms are clean because they are far from it.
On arrival you could tell the floor had not been cleaned. I left it a few days as I’m staying for 10 nights.
And asked for the room to be cleaned.
After a 12hr shift on arrival back to my room I could tell the floor still hasn’t been hoovered and the same wrapper in the corner of the room. Which was there when I first took over the room.
Cups not cleaned .
Only got about 6 channels on the tv As there is no signal.
Phone connection non existent.