Whitegates Newark Lettings & Estate Agents - Nottinghamshire

Natalia P.

I would give 0 if possible. I lived in a mouldy house for months, was terrified about my health, mental wellbeing and belongings. My shoes and jackets would be covered on mould. The pictures attached are only some of rooms, whole house was black in places - because of mould. On the beginning they were all lovely, untill we started reporting problems, then we would have those specialists coming over and over, sometimes not showing up. We had persistent problem with boiler, even after year of living with the property we would not deserve to have it replaced, instead Abigail would threaten us with additional charge for those repairs. Once we waited about a month for a piece for a boiler, it was winter, it was Christmas time. What company takes weeks to deliver a part? Nowadays? I feel like it was just to cause us more trouble. We had a massive leak from the bathtub too, ceiling was just falling apart, we had bumble bees infestation, all kinds of stuff. Then, when moving out, they would try to take ALL the deposit while saying it is a discount because the landlord will contribute to the refurbishment etc. I had to use my RIGHT TO DISPUTE, DPS has sorted the problem and we only had to pay a little over £50 for one or two things. It was a long process too because White Gates wouldn’t engage properly and take their time. I am glad this chapter is behind me and I would recommend to everyone- AVOID FOR ALL COSTS!

paul B.

Very happy with the excellent service provided by Diane and Julie together with their Office. The sale of our property turned out to be very difficult and because of our personal situation we could not have managed without them.To say that they went over and above is an understatement. We highly recommend their services.

Lily H.

This is a letting agency I would completely avoid. I have been called up on the phone and disrespected, rudely addressed and hung up on by a staff member when responding to one of their questions. When I tried to call back in shock of how I was being addressed, I was hung up on by the staff member and they proceeded to block my phone number. I am shocked that a business would allow their employees to speak in such a way to tenants. This is in regard to a parcel that was left at a property I have moved out of and them wanting me to collect this - something I physically cannot do during my working hours - perhaps something that they might have heard if they listened to me on the call, didn’t shout down the phone and then hang up…

Rita W.

We were flooded out of our house and lived in a property in Newark arranged by Whitegates. The house was beautiful but newly refurbished so lots of building equipment not cleared away. I had to clean the cupboards as they were full of sawdust. We never got access to the garage the entire time we lived there because it was full of rubbish. The extractor fan was faulty and it never got repaired despite several promises.
We always dealt with the landlord who lived next door and he was lovely.
When we left, as a good will gesture, we left behind two sets of curtains and two curtain rails. The owner said we left it cleaner than it was when we moved in.
Whitegates then decided to charge us £40 because there were a few weeds on the patio. When I rang to complain I was angry so told them so. Then I got a phone call from another woman who was extremely rude.
I have said in that case please return my curtains and curtain rails. What was their answer? We won't return them but we can charge you for leaving them behind!!!!!!
I am gobsmacked at this company.
I have never dealt with a company so rude and unprofessional in my life. Never would I deal with them ever again.
Lots of estate agents rip off customers with trivial reasons not to return the deposit, but this one takes the biscuit!!!!!

Peter W.

What can i say about whitegates..!!! We were unfortunate to have had a rented property through these. They are really hard to deal with. We booked a viewing. We were at the property awaiting the arrival of a representative. No sign of them. So we rang the office. Yep they forgot the appointment. So we had to wait until someone turned up. No apology. So we took the tenancy on the house. Part way they wanted to inspect the house. We had our dog with us and paid £10 for her to stay with us.
They wanted to visit while we were at work. We mentioned our dog being there. We were told to leave her outside or somewhere else. No empathy from them. Inspection was ik. We had issues which were never sorted. We should have had keys for the garage which we never go. And the gsrage was chokka with building stuff. So when we left. The house was much cleaner than when we moved out. Our landlord commented on how clean the house was. Whitegates turn up to inspect while we are not there. So they say there were a few weeds between some patio stones. So they charged us £40.00 with no evidence of this. We had a call saying they had a letter of ours looking official. Three days later they tore it up. While i agree they look after landlords. They also have a duty of care to people renting a house they are managing.
They told us we had a week to collect it. To me 3 days isn't a week.
Anytime my wife spoke to them. What did she get. A member of staff shouting at her. We left curtain rails and curtains. They told us we could be charged for leaving them. And being charged to remove them. We had to supply curtains and curtain rails because nothing there. I have worked in customer care/relations. And i was amazed just how nasty they were once we had given up tenancy. They are so rude. Simple things they would ring up to have a go. I took a call from them. I said i was at work busy. And was told their call was more important. Errr i dont think so and advised i had to disconnect the call. And got a load of abuse. Hand on heart, i genuinely cant say anything good about whitegates. There is nothing I can say positive about them. So i say what i see. And i saw nothing remotely positive. I dont think i have ever come across staff representing a company as poor as these. I have no choice but to leave one star. Its too generous. It should be zero stars.
This review is my opinion of what i witnessed while in tenancy or a managed property on their books.
Hope this helps people making informed decisions.

Lee F.

The worst estate agents I've ever had to deal with. They refuse to fix issues with rented properties such as water damage to the ceilings inside the property and active leaks. Often won't even bother to respond to communication through email or their emergency number. But don't worry they're quick to get in touch when they want money from you! When they do respond to issues raised they're dismissive, incredibly rude and disrespectful. I wouldn't use this business ever again and I would advise you to stay away.

Jason G.

Really helpful team and done an amazing job helping me find my first home. Julie and Abigail were such a good help can't thank them enough would recommend them to anyone who is looking to move home

Sam L.

Had a problem with one of their tenants parking in the middle of the road and blocking 6 houses in.
Sent an email after speaking with the neighbour and they continued to park there. Sarah emailed back quickly and all was well.
Was emailed a few days later basically accusing me of doing things I hadn't done. I asked for a call to discuss this only to be shouted at and accused of being rasict (they were constantly parking in the middle of the road for a week).
Wasn't listened to by Diane, who got things wrong, was abrupt and quite frankly vile. It was verging on insulting.

If this is the owners attitude and tone to something that was apparently dealt with 3 days prior, I can't recommend their services.

"more important things to deal with".
"go fly your planes".

Won't ever be using your services and will tell everyone I can to avoid like the plague.