Premier Inn Hemel Hempstead Central hotel - Hemel Hempstead

Corinne76

This was my third stay at this hotel, having previously stayed twice after visiting the Harry Potter Studio tour. This time, I was on my way to Heathrow and needed a convenient stopping point on the journey. On previous visits, I had found the hotel to be very hot, plus I was travelling during a heatwave, so I decided to pay a bit extra to book one of the Premier Plus rooms, which comes with air con. It was only £2 extra to upgrade to a room with a view, so I did that as well. On arrival, parking and check in were as easy as before, and I was soon headed up to my room (502). I have to say, I was really impressed with it - the fittings and fixtures were much nicer than in the standard room and it was great to have the air con and the fridge. The view wasn't bad either. I'll definitely consider booking a similar room next time.

Ross G.

Room was very comfortable and clean, though the air con wasn’t working and stuck in heat mode. Which they said they would fix but didn’t.

Also they have no lifts. 1 has been out for a while but both seem to be out for the foreseeable. Considering the reception is up about 3 normal floors, this simply isn’t good enough.

Good access to Hemel town centre, but a decent 25 min walk or drive from the train station.

emmacQ3741FE

Comfortable beds. Great location. Very near to shops in Central Hemel Hempstead. Great view of water gardens out of the window on the fourth floor. Only a short taxi ride or 20 min walk to nearest railway station.||Unfortunately our room had seen better days despite all rooms having been refurbished recently. Bathroom door did not shut or lock properly and the rainfall shower was broken. Large waterfall of water virtually came right over the shower screen when shower turned on. Couldn't be bothered complaining about it as hand held part of the shower still worked. Regular maintenance of this hotel seems to have been reduced in recent months. ||Was very difficult to get hold of any staff both in the mornings at breakfast and in the evenings. Staff on reception seemed to be needed in 3 different areas at once. On Reception, at the bar or collecting meals from the kitchen! They definitely need more staff on in the evening, especially in the restaurant. And there didn't seem to be a manager or supervisor in charge of any of the junior/less experienced staff during our whole visit. ||I asked one guy in the restaurant to make us a few cocktails before we had our main meal. He said it was a new menu and none of the staff had been trained to make cocktails yet!! (Tom Cruise would not have been impressed!) There was also an advert near the lift lobby on the ground floor saying you can get cocktails at the bar - which quite frankly isn't true! ||Also the service and quality of the food at breakfast wasn't great either. I have stayed at this hotel several times before and have had a very nice cooked breakfast cooked by the main chef himself. ||However, in the space of 6 months, the quality of the cooked breakfast/Premier breakfast seems to have worsened quite considerably. The bacon is now stringy and very fatty and quite inedible. The fried eggs were swimming in grease and I managed to flick fat from my plate onto one of my best tee shirts on my first morning in the hotel, so I was not a happy bunny and had to go and buy myself a new T shirt at M&S across the road, so I would have enough clean clothes for my visit.||Sausages were okay and hash browns okay but didn't seem as good quality/tasty as previously. Scrambled egg looked lumpy and hastily made. I'm not sure whether they have someone new working in the kitchen but the cooked breakfasts aren't half as nice as they used to be. Couldn't work out whether the hotel was getting cheaper products in to save on costs. Bit of a joke when price of cooked breakfast is now nearly £11.00 each. ||Continental breakfast was very nice/much better than the cooked breakfast. Good selection of croissants, pancakes, crumpets and pain au chocolat etc. Very nice fruit salad. Would recommend instead of Premier breakfast/full English. ||Other than that, didn't have any other issues. Staff were welcoming and friendly generally and the check in process was simple and straightforward. Was able to get extra milk sachets and coffee and sugar for the room when needed and our room was cleaned quickly when we requested it.

lauralD8551AK

We use this hotel a lot when visiting friends and family. Great location and parking (Moor End parking lot) is good value.||The rooms are always clean and comfortable.||Sadly the breakfast was one of the worst breakfasts I’ve had. There was more flavour in the mushrooms than the bacon, sausage and egg. There is a lot of other options for breakfast like cereal, pastries, fruit etc.

Bec

Nice room and the staff were very welcoming and helpful. Room was nice enough but bathroom hadn't had the shower screen replaced which meant water went all over the bathroom floor getting everything wet. There are no glasses for water in the room anymore just basic kettle and tea and coffee. There was only 1 lift working which was small and meaning long waits to go up and down. Views from the hotel were nice and it's right next to the shops. Parking is in the multi story. Overall a nice stay.

Steph P.

Stayed here for work purposes and on arrival was greeted by two friendly receptionist she mentioned we had the same surname so we had a little laugh about that! Room was nice and clean the bed was really comfortable so had a good nights kip, lost a star with service for me as when I got to the bar I realised no one was their so had to walk to reception just to be served, the receptionist explained that there was only 2 of them working and apologised from then on she made herself available. To get to reception level you would need to take the lift which they do have two but other one was out of service which made waiting for one painful! No onsite parking but there’s a car park literally across the road with no height restrictions.

Emma S.

So impressed with this hotel, greeted by the lovely Emma at reception who checked us in promptly and with a smile! Couldn't be happier with the room, chose a premier plus room with lake view and it is immaculate.

Attention to detail is 10/10 and I love the nods to Premier Inn purple but used throughout the room design in a more sophisticated way than before. It's clear a lot of thought has gone into the design and so many unexpected functional details like a wall mounted bottle opener and the option to change the colour of the bathroom lighting to avoid waking yourself up too much during 2am visits! I'm forever spoiled now for future Premier Inn stays and will always be seeking out hotels decorated in the Next Evolution style. Value for money is 10/10.

Returned to reception in the evening to ask about food and was able to order a burger and onion rings to take away (food was delicious!) and Emma even thought to ask if we would need to borrow some cutlery, what an absolute star 🙂

Would definitely stay here again and would recommend to others.

Llais

Rooms nice. Breakfast terrible.|The refurbished rooms are done to a good standard of finish.||The breakfast was spoiled by the failure of the management to employ sufficient staff to cater for people on a busy Sunday morning.|The food items were ridiculously slow in being replenished.|When I pay for a cooked breakfast I expect more than a few leftovers of mushrooms and broken bits of hash browns.|Polite staff rushed off their feet and unable to cope with demand.