Top Villas - Canterbury

Samantha E.

Championsgate 633 was the perfect place for our holiday getaway. The keyless entry was wonderful and easy to access.The home was clean and spacious. My daughter loved the Mickey room and the Avengers room. We loved the living area and were able to set up a small Christmas tree. We also enjoyed the oversized island in the kitchen and used it for making gingerbread houses, baking cookies, painting, and putting together Lego sets. This home was absolutely beautiful and we had a great vacation.

Daniel J.

Not impressed at all with Top Villas.

Their website promises the world's best homes and excellence as standard. That's what our Reunion home 210/sparkling court certainally portrayed on the website.

When we arrived at the villa it looked beautiful, but unfortunately the beauty was short lived with the villa as it was suffering with a dreadful lack of maintainance.

We reported on the first few days.

Direct TV and WiFi was totally unusable on arrival. Everything was unplugged. I had to sort it all myself.

Air conditioning was locked to 74c. It also turned itself off during the night making for sweltering nights sleep. Especially with temps in FL in the 90s.

Patio doors wouldn't lock

The kitchen power sockets constantly tripping.

The downstairs bedroom was so hot it was unusable. We asked for the a/c to be turned down but we were told the vents were shut. Opening them made no difference.

Dirty pool and patio area. Weeds growing through the patio. The pool was filthy on arrival. We were told to wait till the cleaning day, 4 days away. Unacceptable.

The double bed upstairs was broken. It was so bad we had to jam pillows behind it to try and stop it moving.

General lack of maintainance evident, broken furniture, lack of glassware, loads of scuffs everywhere, broken tiles, broken blinds and dirty doors. It was scruffy.

The management company were dreadful. Promised a callout within 24 hours. Maintainance turned up 4 days later, just said he needed to take photos and speak to his manager. Never returned.

I'd not rent with these again.

Mike J.

TopVillas has an exceptional number & variety of resorts, as well as styles of accommodation. We found their web site to be well designed, very comprehensive, easy to navigate & comprising an excellent, detailed search facility. All of which made our selection easy & well informed.
Both of the agents that we dealt with (Tom Scott & Ricardo Remak) were extremely helpful, responsive, friendly & knowledgeable.
I cannot recommend the service from Top Villas highly enough!

cyndi K.

We rented a condo at Windsor Hills resort in Orlando Florida #189. I was nervous renting a place with no reviews. Prior to visit, the company was great with correspondence. We arrived to a clean, well equipped apartment. We had absolutely NO problems for our 10 day stay. Resort is wonderful with lots of amenities. Apartment is huge and very comfortable. This place is great for kids and large families. They give you starter supplies like TP, paper towels, garbage bags, laundry soap, and dishwasher soap. Walmart right down the street to restock. Only negative is the beds aren't that comfortable. But it's a rental, so didn't expect much. Two bedrooms with king sized beds and one bedroom with two twins. Two nice sized bathrooms. Three TVs, Lots of towels, extra blankets, and huge closets to store your suitcase out of the way. Kitchen with all kinds of stuff. Sadly no Keurig. But they did have a regular coffee maker. We would definitely rent again.

Gemma F.

Disappointing home and follow up. Booked a very nice home at the beginning of March, a four bedroom home for 6 adults. We received notification in April that the owners of the previous villa had sold the property and it was no longer available at the time we were coming to stay. They offered us a number of alternatives all at a significant additional cost as prices had increased in the time between us booking initially and the time we had to switch properties. (additional £500). When we arrived at the villa, we found that one of the 3 bathrooms had a leak and the shower was not available for us to use. With 6 adults this was very inconvenient. On the day we left, I wrote detailed notes on that and several. Other issues with the house we encountered during our stay including cockroaches and not enough pool beds for the number of guests in the house. The response from Top Villas and the management company was completely dismissive and mentioned being informed of issues in a timely manner. Like the timely manner that we were told that one of the bathrooms was out of order? I rented a while ago from Executive Villas and had a fantastic experience, wish we'd gone with them again as ours was very definitely not a Top Villa

Bryce M.

Absolutely terrible experience. House was beautiful but the theatre wouldn’t work so I asked if someone could help me, they sent someone to the house the next day when I wasn’t there and wrote a note saying everything is fine, obviously if it was fine then instructions would have helped or at least a quick visit when I was there.
Also we couldn’t use the space outside to lounge nor cook because it was infested with bugs. We also had to throw all our food out due to it being swarmed by said bugs.
I also asked if I could turn the temperature down in the house since it was hotter inside than it was outside and was told it would freeze the system… obviously not true the house was set to 75 degrees.
The home also comes with a “hot tub” but it’s actually a cold tub unless you pay, which I didn’t know…
The last day to top everything off I asked if I could check out late and was told I could if it’s available and that they would call back. I checked online and it wasn’t booked for the next three days so I assumed it wouldn’t be an issue, 10 minutes after check out, top villas called me and said I have to leave immediately because it was booked for that day (it was not booked according to their website I could still book that day) I said ok that’s fine. She proceeded to tell me if I do not leave immediately that she would call the sheriffs department. For $2,000 a night you are treated absolutely terribly.
I stayed at 2100 reunion resort but couldn’t figure out how to right a review on the property alone.

Tamar L.

The house was perfect for us we were 6 adults and 2 kids, lots of space and room to hang out. The recommendations of Top Villa were all spot on. We had two princess's come to meet my grandsons and it was just perfect. Thank you again for all the help and assistance.

Gwendolen M.

I really don't know where to start 😊.
Dan is phenomenal!!!...Very responsive, knowledgable, understanding and accommodating. He never missed a beat.
One day I called to speak with him to find that he was off, even his coworker gave him high remarks and accolades on his customer service and knowledge.
His response time was exceptional on all my inquires and maybe that's consistent with all of Top Villas associates but Dan was my consultant and he made my experience great.
I'm now dealing with Grace who is just as pleasant and professional.
They have both provided FANATICAL CUSTOMER SERVICE!!
I love my experience thus far and look forward to any future interactions and trip planning.

THANKS TOP VILLAS!!