Smyths Toys Superstores Carlisle - Carlisle

Introduction to Smyths Toys Superstores Carlisle

Smyths Toys Superstores Carlisle is a premier destination for families and individuals seeking a wide selection of toys, baby products, and related merchandise. Located within Kingstown Retail Park in Carlisle, Cumbria, the store offers a convenient and engaging shopping experience. It’s a well-established retailer recognized for its extensive inventory, competitive pricing, and commitment to customer satisfaction. Smyths Toys Superstores Carlisle consistently strives to provide a welcoming atmosphere and expert advice to its clientele.

Location and Contact Information

The address of Smyths Toys Superstores Carlisle is Unit C1, Smyths Toys Superstores Carlisle, Kingstown Retail Park, Carlisle CA3 0JR, United Kingdom. For immediate assistance, customers can phone 1228594832. The store’s official website is smythstoys.com, offering a convenient online platform for browsing products and checking store hours. This website provides detailed information about the store’s offerings and frequently updated promotional details.

Specialties and Product Range

Smyths Toys Superstores Carlisle boasts an impressive range of products catering to diverse interests. Its specialties encompass a broad spectrum, including:

• Toy Store: A vast selection of toys for all ages, from infants to teenagers, covering various categories like action figures, dolls, board games, puzzles, and educational toys.
• Baby Store: A comprehensive range of baby essentials, including prams, car seats, strollers, changing mats, baby clothing, and feeding supplies.
• Bicycle Store: A dedicated section offering bicycles, scooters, and related accessories for children and adults.
• Electronics Store: A selection of electronic gadgets, games consoles, and accessories.
• Hobby Store: A curated collection of hobby supplies, including arts and crafts materials, model kits, and collectibles.
• Outdoor Sports Store: A range of outdoor sporting goods, including camping equipment, sports equipment, and recreational gear.
• Video Game Store: A selection of video games, consoles, and accessories for various gaming platforms.

Customer Experience and Services

Customers at Smyths Toys Superstores Carlisle can expect a positive and helpful shopping experience. The store provides several convenient services, including delivery options, in-store pick-up for online orders, and the ability to in-store shopping. Accessibility is a priority, with a wheelchair-accessible car park and wheelchair-accessible entrance ensuring that all customers can comfortably navigate the store. The store also accepts various payment methods, including credit cards, debit cards, and NFC mobile payments, providing flexibility for shoppers. Furthermore, the store's layout, coupled with the friendly staff, facilitates a quick and efficient visit.

Customer Reviews and Reputation

Smyths Toys Superstores Carlisle has garnered a positive reputation among its customers, as evidenced by its 29 reviews on Google My Business. The average opinion is a commendable 4.4 out of 5 stars, reflecting the overall satisfaction of shoppers. Feedback consistently highlights the store’s extensive product selection, helpful staff, and pleasant atmosphere. Specifically, comments often mention the knowledgeable and friendly staff members, such as Ethan, who are dedicated to assisting customers with their needs. The store is frequently praised for its selection of unique and ‘geeky’ products, appealing to a wide range of interests. The welcoming environment and the easy process of purchasing items, as demonstrated by the positive experience of a family looking for travel systems, contribute significantly to the store’s strong reputation.

Further Information and Recommendations

When planning a visit to Smyths Toys Superstores Carlisle, it’s advisable to check the store’s website for updated opening hours and any special events or promotions. The store’s location within Kingstown Retail Park provides easy access and ample parking. Visitors should also be aware that the store caters to a diverse clientele, offering products and services suitable for families with young children, teenagers, and adults alike. The breadth of its offerings, from baby products to electronics and sporting goods, makes it a one-stop shop for many families’ needs.

👍 Reviews of Smyths Toys Superstores Carlisle

Craig M.

5/5

Amazing store and such a fantastic range of geeky products. Also James is a very friendly and helpful member of staff, a true asset 😀 Craigle

Mark R.

5/5

My wife and I are expecting a new addition to our family, we went to Smyths in Carlisle to have a look at the travel systems and other items. We were greeted by a young man named Ethan whom was very pleasant to deal with and was a great help with our many questions. Thanks to him we left with a suitable purchase and felt happy that it was exactly what we needed. Thank you Smyths and especially Ethan.

SanMarino_CS

5/5

Fantastic store, the staff in the Carlisle branch are so friendly and really go out of their way to help. I buy a lot of Lego and they also understand the importance of keeping the boxes as nice as possible. Highly reccomended.

Aly

5/5

One of the best toy stores ever🤪😜

Rob N.

4/5

It's a good sized shop and everything is always laid out nicely, meaning you can find things easily. There's a decent baby furniture and car seat section, and the staff I've spoken to there are very knowledgeable. Parking is ample, but it is also very tight in the spaces.

Garyth O.

5/5

When it was open just before Christmas this store was virtually brand new and had just begun trading. Floor to ceiling with toys. Absolutely amazing. So much to choose from: from very early years to very big kids. Sales assistants were friendly, helpful and willing to offer advice on stock availability as well as delivery options. Wide aisles, good hygiene practices and tannoy announcement s about being safe whilst shopping.

Stuart S.

1/5

Carlisle store. At item was advertised at £14.99 on the shelf but was charged £19.99 at the till. We brought this to the attention of the till operator and was met with a 'computer says "No!"' type response.
E-mailed the customer service department (who I suspect are busy if the majority of the reviews on Trustpilot are to go by (64% are the lowest rating)). They acknowledged that it 'wasn't ideal service'. We then recontacted them asking if they'd refund the difference. Their response was that there's nothing they can do about this as the original query was raised in-store.
A rather peculiar way to run a business particularly when so many are currently facing hard times. I wonder how long this company will be around for; if they are aiming for longevity in the high street, perhaps their false advertising and poor customer service should be two things they aim to address first.

Joan F.

5/5

Fairly busy, felt they could have done with a few more staff on the shop floor to assist with customer queries etc but the staff the were there were pleasant enough.