Kelvin A.
1/5
I am writing to express my deep dissatisfaction with the minibus booking service we arranged some time ago. Our experience has been extremely frustrating and disappointing, marked by poor communication and unfulfilled commitments. Here is a detailed account of the issues we faced:
1. Initial Lack of Communication
When we first booked the minibus, we encountered no issues. However, as the date of travel approached, our attempts to reach out for confirmations and queries were met with complete silence. Despite numerous follow-ups, we received no responses, which was alarming and stressful.
2. Excuses and Delays
As our travel date drew nearer, the company began to provide excuses rather than concrete answers. Their responses were vague and unhelpful, contributing to our mounting frustration. It was evident that their customer service was lacking, leaving us with growing concerns about our transportation arrangements.
3. Booking Confirmation Issue
The most troubling aspect occurred when we explicitly requested the driver’s details. We were then informed, with shock and dismay, that they had not actually booked the minibus for us. This revelation came far too late, leaving us with no alternative arrangements in place. This lapse in service was unacceptable and left us in a dire situation.
4. Refund Challenges
Following the revelation of the unfulfilled booking, we sought a refund. However, our attempts to get any response regarding the refund process were met with continued silence. Despite our persistent efforts to resolve this issue amicably, the company failed to address our concerns or provide any clarity on how to recover our money.
Steps Taken and Recommendations
Documentation: We have documented all correspondence, including emails and messages, to support our case for a refund and to demonstrate the extent of our attempts to resolve the issue.
Further Communication: We have made additional efforts to reach out through various communication channels, including customer service phone lines and social media, to no avail.
Formal Complaint: We are preparing a formal complaint letter detailing our experience, including the booking reference number and a clear request for a refund. This letter will be sent to all relevant contact points.
Escalation: We are considering contacting consumer protection agencies and relevant authorities to escalate the complaint and seek assistance.
Alternative Transportation: Given the current situation, we are exploring other transportation options, including rental vans, taxis, and rideshare services, to ensure we can proceed with our plans.
Legal Advice: If necessary, we are prepared to seek legal advice to understand our rights and explore further actions to resolve the matter.
Conclusion
Our experience with this minibus booking service has been nothing short of a nightmare. The lack of communication, unfulfilled promises, and failure to address refund requests have caused significant inconvenience and distress. We hope that by sharing this review, others can be cautious and avoid similar issues.
We remain hopeful for a resolution and are committed to pursuing all available avenues to rectify this situation.
