Travelbag Solihull - Solihull

Amanda S.

Priscilla was outstanding! While we were abroad, she went above and beyond to ensure our sleeping arrangements were met without any hassle. Her professionalism and genuine care made a huge difference in our travel experience. Highly recommend this company — and a special thanks to Priscilla for her amazing support!

Reena F.

I am writing this review as I submitted a formal complaint to Travelbag over a month ago and was promised a response within 28 days, which I have still not received.

We booked a holiday for four via Lilly Doyle and Lucian Baciu at the Solihull branch. Our booking included Diamond Club Junior Suites at the Royalton Antigua. I was told by Lilly Doyle at Travelbag that the two room categories (Mountain View and Bay View) fell under the same price category, and that we could therefore request a room type. We requested Bay View, adjacent rooms so that my parents could help me with my 5 year old daughter. We also mentioned that we were celebrating my parents' 70th birthdays.

Upon arrival at the hotel, the hotel had us down as 2 separate bookings and had no idea that we were travelling as a group of 4. The hotel also had no record whatsoever of our request for adjacent rooms, nor for Bay View rooms, despite the fact that Julia Broome, Sales Manager at Travelbag Solihull, had confirmed to us that she had contacted the hotel "directly" with our requests. So instead, we were allocated Mountain View rooms which were far apart from one another. Furthermore, the hotel told us that Bay View rooms fell under a different price category - i.e. we were mis-sold information by Travelbag.

To make matters worse, four of our suitcases were delayed by Virgin Atlantic (my daughter's bag arrived 2 days later, my parents' bags arrived 3 days later, and mine arrived 5 days later - with the lock and zip both broken). My father had emailed Lilly Doyle, Lucian Baciu and Julia Broome at Travelbag Solihull twice, both on the matter of our room allocation, and for assistance regarding our luggage issues, as we were getting nowhere with either the resort or the airline. We received no response whatsoever following these emails. Travelbag were keen to get our holiday booked with them, but we received no support at all thereafter.

In addition, we were not informed by Travelbag prior to our trip that we would have a point of contact/local rep in Antigua. When we spoke with our rep, he told us that Travelbag had booked and organised our holiday through his agency (so we don't even know whether Travelbag did or did not contact the hotel "directly" with our requests, as they claimed to have done). Had we been informed of our local rep ahead of our holiday, we could have contacted them much sooner for assistance.

All in all, what was meant to have been a relaxing, celebratory holiday turned out to be an extremely stressful, frustrating and disappointing stay.

Aaron P.

Walked into the Solihull branch and spoke to Lucian where we booked a trip to South Africa

When we received the confirmation, one flight and several rooms were a downgrade to what we had paid.
Then we received several more emails where more rooms were downgraded - giving us no confidence in the whole booking.
When asking about why, this was due to availability - which doesn’t make sense as the first email was a fully confirmed booking.
But even so, if something changed, we’d expect a refund for downgraded rooms, but we were told they were the same cost and eventually told we were due £75, but we calculated the difference at c.£835.
We were rudely told to just go on the holiday, enjoy it and they’ll sort any issues out after.
And our bags were not transferred between flights as promised nearly causing them to be left in Joburg rather than following us back to the UK.

I would avoid this sham of a company, as Lucian treated us badly and his boss was even worse, so seems the entire company is like that.

Scott F.

We've been here more than once to book long-haul holidays, the latter being a multicentre trip. Staff are very helpful when tailoring trips to suit and. Didn't pressure the sale. We were able to go away and think about it before committing once we'd had all our questions asked. We knew our availability of travel dates and the best options looked at for flight times, costs and hotels. We will definitely be back in the future.

Sue W.

Dropped in fir a Croatia holiday but they specialise in long haul. We're very helpful and did dome research for me and sent an email through. Couldn't book me a holiday but will use for future travel

Ellie S.

Have just used Travel bag for the first time, and had the great pleasure of dealing with the wonderful Kaleem and Lily. Super efficient, great pricing and really hit the nail on the head for customer service. Very impressed with the company and will refer others to use them over and over again!

Eve V.

Excellent service, lovely staff, so helpful
Kal has had to book our trip 4 times
Originally booked in 2019 but because of Covid and personal difficulties had to postpone. we at last are managing to make our trip for our 50th wedding anniversary
Thanks so much Kal

Kevin M.

Always ready to offer informative help and support when booking holidays.
They always seem to have access to better resorts and airlines at very reasonable prices.