Cross Street Cars - Swindon

donna S.

Used cross st for years and never had an issue but today I was informed my fare had risen by £6-£7 and that it had to be paid by card. On speaking to the driver he told me this wasn't the case and that he would return me home for the fare on the app, this was the original fare, I agreed. Only for the driver to be told no he couldn't do this I had to pay the same as coming into town. I refused. Cross street should look after it's regular customers but from now on I'd rather even use veezu, and I've never booked one of their cars. Swoop swoop swoop

Mel U.

Really efficient service. Friendly staff on the phone. Downloaded the app which is really good too. Drivers polite and upbeat. Prices better than other well known taxi firms. Would highly recommend

Anna F.

Always used Cross Street Cars, and always had a great experience.... the second taxi I had today was good and really pleasant. The first taxi driver overcharged me!! The meter read £8.20 when I got out the taxi yet he took £10!! Return journey (same way home) and he charged me the £8.20.
How can they get away with overcharging

Wendy B.

Begrudgingly had to give 1 star as no option for 0 stars!
Booked a taxi for following day and prepaid, my plans changed so I cancelled the evening before. Today I phoned them as they had taken the money from my bank only to be told that they’ll charge £5 for doing the refund! For a service I didn’t use. At no time was I made aware of this cancellation policy. They have now agreed to pay full amount back but just be beware if you prepay then cancel you will be charged £5 as they do not tell you this! Needless to say I will not be using these in the future

Lorraine

Pre booked 2 cars for group travel - booking process was excellent with questions answered promptly - drivers were friendly and arrived promptly for both journeys. Would recommend

Swindon F. R.

Top taxis! I Always use Cross Street when travelling around Swindon. Always met with a smile when I pop into the office and book 👍

Julia C.

A big thank for all your help in organising our minibus transport for 16 of us to an event on Saturday evening. Our driver Ian was amazing. He arrived early and called to let me know he had arrived and warned us about the inclement weather forecast for the evening and checked we were prepared. He happily waited at the venue until the event finished and then delivered us all safely back to Wroughton with no hiccups or hassle.

We have been attending this event annually for the last 6 years using a variety of ways & companies to get there and Saturday was the absolute best by far. Look forward to booking with you again next year.

Ken

I have used Cross Street very happily for about two years for trips to the station that take about 30 min and costs £c.30 each way. I do this 1-2x per week. The last four taxis I have booked have put me off for life. In each case the driver was going to be well late, today was the worst at an estimated 35m. I cancelled it and made other arrangements. They used to be really good but now I am going elsewhere. They have some really great drivers but the organisation is appalling. DO NOT USE if you have time pressure.